Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4208 Customer Comments & Reviews

Loading Reviews ...
Teresa F
1/17/2023
If I could give this company zero stars I would. I have been trying to get my room heater fixed since Novembeer 2022 and it is still not fixed. I had 4 contractors come out to my house and only one replied back to the warranty company on the issue. I paid a $75 deductible twice for two separate contractors and they said to send a receipt for the second time and they would reimburse me. I send the claim on November 24th, 2022 and they never refunded me the $75 deductible. I called on January 17, 2023 about the refund and they said there was no option for that. That would give me a credit on my next service call or give me 10% off monthly fee, but at this point I did not want to use... Read More

aalston56
1/11/2023
My HVAC system maintenance company completed service on my Heat, found major problem with motor leaking oil and failing motor working off and on. I contacted Select filed a claim to make repairs. It took over a week before I technician came out. Part of the problem was technician Select uses does not work with the Select automatic scheduling system. Also Select gave the Technician wrong telephone number to contact me for an appointment. Select technician arrived checked the unit, and agreed there was a problem. I paid the technician as per my contract the service fee. Technician submitted the information to Select for repairs. I had to call Select Customer Service at least 6 times, in... Read More

howard.nicholas
1/11/2023
I suggest that you never deal with this company, Their contract is written to exclude items such as leaks from an appliance like a water heater, which will exclude their repair or replacement of such an item. The customer claim service is a joke. They are not helpful and hold times on the phone are ridiculous. Had I the opportunity I would rate no stars for this company.

chalkwonup
1/8/2023
I am a new customer, and I am very happy so far with this company. When I called everything about the home warranty was explained to me and easy to understand terms. So far I am happy with his service.

pepperljackson
1/8/2023
So far so good!! I am a new customer and I am looking forward to what they have to offer.

prcollanton
1/8/2023
Jerry provided very good information about the product choices and coverage they provide. Was able to bundle a multi year package for age 55+ and get a very good value deal.

Jyh-Jiun L
1/8/2023
They provided efficient customer service and good information. They answered my questions fast and sent policy very quick.

Jyh-Jiun L
1/8/2023
The customer service provided me with the information I need and answered all my questions.

Julie F
1/8/2023
I just signed up today but I am excited to see how those works!

crystalbunch07
1/8/2023
I had a wonderful experience getting policies for my rental and primary residence. Jerry was very friendly and explained the policy to me and answered all my questions. It was easy and I appreciate that. Thank you.

Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons