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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
Carol M
1/6/2023
Jeff was very helpful, efficiently corrected an error & I had an appointment in hours to fix my pump on my pool

R
Robert a
1/6/2023
Alex was so professional and funny. Appreciated the details of the warranty. Also appreciate the veterans discount and being a senior citizen. I so enjoyed talking with Alex and appreciated his honesty and I am confident that I can trust he will be there for us if any problems arise. Thank you.

R
Robert a
1/6/2023
Alex was so professional and funny. He explained everything in detail and made me feel confident in getting a home warranty with Select Home. I also appreciate the discount for being a veteran and senior citizen. Enjoyed speaking with Alex and feel if I have a problem, he will be there for us.

bryangross1982
1/6/2023
I called 7 times and kept getting hung up on. Finally I got a rep who got me enrolled in less than 5 mins, explained all of my questions, and that was that! Very quick, very professional, and polite!

bryangross1982
1/6/2023
I called 7 times and kept getting hung up on. Finally I got a rep who got me enrolled in less than 5 mins, explained all of my questions, and that was that! Very quick, very professional, and polite!

padomano
1/6/2023
I’ve been waiting for8 days to have a technician assigned to my 1st SHW claim. Shirlyn was the first customer service rep who took the time to explain that dispatch couldn’t find a repair person specific to my refrigerator brand and she expedited the process. Please Thank her for me. Case #02429841.

chi.nguyen.k
1/6/2023
Eric Brown was great to work with. He went over the product services thoroughly and helped to offer the best rate. He committed to provide the best customer services experience. The company provide great coverages at an affordable cost.

abarrett7893
1/3/2023
Select home Warranty is barely a company. I have been under contract for almost 2 years now and have filed 3 claims. First claim: dishwasher. Taken care of quickly enough. Not really fixed but Ill give the benefit of the doubt and blame the technician on that. Second Claim: HVAC. took almost a month to get a technician out. Took for more months for them to recognize that they received the inspection report. Only for them to deny the claim. close to 20 hours on the phone with them pushing things a long to no end. Third Claim: Refrigerator . small water leak. Covered under the contract. They denied claim saying it was not covered. I called, representative said it was denied in error... Read More

G
George P
1/2/2023
On the first time I used Select very bad experience. Refrigerator went out and one week later received an email with a $200 offer toward any repairs I have done. What a joke! What happened to repair or replace covered items. Wish I could give stars in the minus.

kiannalouis
12/30/2022
Just got off the phone with Scott and he was very rude when inquiring about a quote and hung up on me. He said the price changes so call back when you're ready to enroll even though I told him I need to speak to my husband first to confirm. I went to ask another question and he hung up. Very rude.

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  • Appliance-only, systems-only, or combination plans available
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  • No home inspection required
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