Select Home Warranty Review
973 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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973 Customer Comments & Reviews
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DO NOT USE THIS COMPANY!!! This place is a SCAM! 1st complaint: Wife clogged the kitchen sink on thanksgiving - called Select Home Warranty - 5 days later someone came out 5 hours late for the appointment - wasn't able to unclog the sink. Said he would have to call the warranty for approval for someone else to try. NEVER heard back from anyone - 2 weeks later we were able to finally get it fixed but on our own. 2nd complaint: We are covered under plumbing - but when the temperature outside dropped our plumbing started making weird noises and we lost water pressure in our 2nd bathroom all together - we submitted a claim online to Select Home Warranty on January 9th - never heard from them... Read More
I must tell you, I have been probably one of your longest clients being with you for almost 15 years. 5 years in New Jersey, and almost 8 years in Maryland until my most recent move. As such a long time customer I want to outline why I continued to be a customer with them over such a long period time. 1)The plumbing service has came in handy on several occasions where a pipe for no real reason started leaking. 2)I have had a large roof leak on my first home and the roof was completely patched. 3)My appliances have always been covered and fixed, namely the microwave which has broken in three situations. The staff on call has always been very friendly and accept emergency calls without... Read More
Why do people have to jump through all of the burdens to get paid a simple claim?? And then when they ask for reinburstment for a year they have paid but are not using you still charge them a $75 fee??
So far this has been terrible customer service. I have waited almost a month to get my washer fixed and to have anyone contact me other than to say my claim has been assigned. First time it was assigned I waited a week to have the repair service call me. They did not return my calls. I was assigned another service this past week but as yet have had NO ONE call me. Calling the claims number only results in being transferred around and at least a 15 minute hold period. Unfortunately I paid for three years and I wish I hadn't!!
WARNING!!!!! If you are considering purchasing a home warranty, PLEASE DO NOT USE SELECT HOME WARRANTY. I did my research and they were rated #1. We purchased their warranty in July 2017, needed help with refrigerator in November2017. Contacted them, followed their rules, contacted the person they gave us to use. It needs a fan motor. Now in January 2018 they tell me they will pay for part, but no installation and no labor cost. This applies to any repair you need a new part to fix your problem. From a fan motor to your refrigerator or a new heat and air unit. We also had a part break of our garage door opener, because it was a part that sits on the rail and raises and lowers the door they... Read More
As Usual the serviceman was very good and his competence showed. He came and asked where the problem was and went to work and did a very thorough job. My AC unit was also checked and they also sent me a very good plumber when temperture was not right.
Last request with Select Home Warranty serviceman, sadly started at 8pm right before Christmas. The SHW rep calmed me down and said I would get a call. Mandi called me and told me to go under the sink and block the water until he got there. While he was in my home he had to blow torch the pipe and repair the leak so that it would stop. I am grateful even on Christmas someone could come.
They pay very slowly when I had an eligible reimbursement--I'm still waiting for a check after 6 weeks and many promises from them that a check is already in the mail. They don't have contractors readily available in my town, near a major city, so I have to call my own service provider (not the first time this has happened). They cover little of the very few claims I have made to them.
The success rate of repair and scheduling through their website has been pleasing. On several occasions I got call backs in a couple hours and usually the appointment was set to a couple to four days later. Contractors come clean and don't make messes a d of course what's important: they do the job right.
Yesterday my heat wouldn't come on and the cold front made it very painful here. I want to thank you for sending someone out so quick who found the problem and was kind enough to not only fix it but take preventative measures.
- No claims allowed in first 30 days
- Claims may be subject to caps for the length of the policy
- $60 Service Fee, $75 Cancellation Fee
- Thousands of local service providers across the country
- Easy online quote form (just your info & home address)
- Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage