Select Home Warranty Review


Rating: 9 / 10 (Excellent)
983 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

9/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service, and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 9 / 10

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, appliances are capped at $500, while systems are limited to $2,000. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 9 / 10

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
6.1 out of 10
BBB Rating
B-
BBB Rating
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2017-01-26

Reputation - 9 / 10

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 6.1 out of 10, this company has held a B- rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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983 Customer Comments & Reviews

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C
Cheryl
Littleton, Colorado
2/16/2018
I'm not sure who these people are with the positive reviews but I find Select Home Warranty to be very passive and of little help in getting a service company to my home when a repair is needed. To me it seems they use vendors who will fill an order when there's nothing else to do. I don't feel like SHW is on my side. I am currently waiting for a plumber to fix a backed up sink and dishwasher and have been waiting for 5 days. Each time I call SHW they tell me something different. Now I'm told it will be another 24 hours. As it is now Friday I don't anticipate any resolution until next week.


T
Ton r
Noblesville, Indiana
2/16/2018
Trust me who ever is posting that y'all r one of the best company out there is wrong . Y'all r the worst. Pls do not do not get a policy from them check BBB it will tell u how man angry clients have been screwed over like me. I been waiting 3 weeks for my appliance to get fix. Every time I call they tell me pls allow another 24 to 48 hrs. They don't have enough contractors in my area. Waiting for avail. It's only a dishwasher. Go to Total protection they r the best.


M
Melissa J
Oakland, California
2/16/2018
My mom and 3 kids live with me and I opted for a warranty to protect the home. Glad that SHW is around, they picked 2 great companies in my area to come and repair things for me and the staff on call is very helpful. thanks


M
Mal L
Fort Smith, Arkansas
2/16/2018
We feel that the cost of the warranty is fair at $499 for our double family home. Downstairs they have came and looked the gas range and ensured it has good function and up here they were good working on the washing machine. Both done on same day. 1 year customer


S
Shawn L
Norwich, Connecticut
2/15/2018
We find with having two kids that having a plan with Select saves us the aggravation when accidents and mishaps happen which has happened twice with things breaking from "wear and tear" without this protection, we would have lost a good deal of money.


B
Barry F
Chattanooga, Tennessee
2/15/2018
REALLY impressed that they actually listened to my problems, called me back and had a plan on how to deal with it. Recommend that you have more phone staff so wait times aren't more than 10 minutes, gets long.


K
Kyle M
San Antonio, Texas
2/13/2018
three years ago my real estate agent recommended me Select Home Warranty and I have been a customer ever since. The house came equipped with fairly new appliances. it only took a year before they started giving me problems. first was the dish washer, followed by microwave and lastly the oven. each repair was covered and they did a pretty great job.


H
Henry S
Burlington, Kentucky
2/13/2018
I am retired and on a very fixed budget with my wife. My platinum care package was $500 and it has since saved me the chores of finding a roofer and a plumber. They covered the repairs and I just had to pay the deductible of $45. Henry


L
Laura B
Kent, Washington
2/13/2018
My advice is to get a good deal with them when you first signup. I haggled them and only pay $35 a month and if I add up the estimate of costs they paid out I am finding an amazing value. My fridge and freezer alone was worth it.


J
Joshua C
Port Arthur, Texas
2/13/2018
Rating select great is easy after the past 2 weeks of arranging a replacement garage door at their cost less my deductible. My yearly rate plus deductible saved me a good $400 on the replacement and they were very easy going about it and sending me a check in 30 days. Kudos.



Our Partner
9.0 / 10
  • No claims allowed in first 30 days
  • Claims may be subject to caps for the length of the policy
  • $60 Service Fee, $75 Cancellation Fee
  • Thousands of local service providers across the country
  • Easy online quote form (just your info & home address)
  • Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage