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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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M
Mike
9/18/2019
Do not use this company! They do not pay their claims. I had a compressor blow up so because there was no freon/the freon leaked out because of the blow up they refused to pay the claim. Their reasoning was because the freon had leaked out it was a freon related issue and the contract did not freon related issues. The authorization agent completely misunderstood and misinterpretted the technicians diagnosis. Getting it changed/corrected was impossible. The customer service rep could not do it, their supervisor could not do it. Only a manager can do it and after waiting a full 24 hours for the manager to call me I had to call back and start the process all over again. There is a HUGE... Read More

N
Nidal A
9/17/2019
I kept getting flickering from my chandallere. Tracey accepted my claim request on August 11 and I had a certified electrician on the 16th. This is some pretty quick service!

F
Fabio S
9/17/2019
For now the only service I have had need for was one that was included for free, roof leak coverage. After I heavy rain in August I had to wait for the roof to dry out before a claim could be covered. The patch has held up so far and only took an hour to do. The roofer was licensed too.

robert.hill53
9/16/2019
I called Select Home Warranty about my dishwasher. My dishwasher cost 600.00. SHW sent out a company called TMT for the repair. The technician diagnosed the problem bad pump, heater and wand. Then for some reason TMT fired him. We called TMT asking why it was taking two weeks to get back to us. They said that they fired the technician. Then we waited another week. I called TMT back and she said they had the parts and were ready to come and finish the job. Well a young boy showed up without all the parts. My wife had to find and play a youtube video so the guy could replace the wand in the dishwasher. He tried to get us to sign off on the job saying the repair was finished. So then when we... Read More

cheri.lynn.decker
9/16/2019
I would not waste your money a 400 washing machine they paid 110 not trustworthy and a rip off I had to give them one star but they are 0 stars

N
Nikola
9/13/2019
Purchased a Home Warranty from Select Home Warranty on 10May19. The covered items included appliances and HVAC system for my condo. Claim filed on 28Aug19 for AC unit not cooling and for poor air flow. Western Air Control (Great Company) came out on 29Aug19 to look at the issue(s). They advised that the accumulator was faulty and leaking freon Later I received a email from Select Home Warranty stating that my claim was denied because they do not cover freon leaks. I called Select Home Warranty to tell them that there is a freon leak because of a failed accumulator. Another company of my choice come out to evaluate my system. This company concurred with Western's finding but also found a... Read More

G
graham
9/13/2019
They sent an unlicensed hvac technician that charged my $955 then took the money and never completed the work. The tech would schedule appointments and not show. Select home warranty took no responsibility for their subcontractor and was elusive as possible to avoid getting back to me

S
Scott R
9/13/2019
Their strength is in how many providers in my area they had to offer me which gave me a turn around time of 4 days. It was my oven range and gladly the parts were all in stock so easy to replace.

D
Dodi G
9/13/2019
They have a lot of passion in the services they offer. My service calls are always handled by qualified and knowledgeable staff that has sent me repair companies that know the story and how to handle my claim properly.

K
Kameron D
9/12/2019
No more issues with my plumbing system now that Select fix the pipe behind my toilet. A drip turned into a backup and it was all handled under a single easy claim process. I got service in 2 weeks.

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