Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4208 Customer Comments & Reviews

Loading Reviews ...
E
Ethan P
9/23/2019
Previously my first claim was good with problems with delays and a slow turn around time to do the repair. This second claim has been exceptional they made up for the first claim and I bump my rating up for them.

M
mike
9/20/2019
Trying to deal with this company was incredibly frustrating. My a/c compressor failed and SHW dispatched a technician to diagnose the issue. I accompanied the technician during his review of the situation. He agreed that the compressor had failed and wrote up his report leaving me a carbon copy and sending the other to SHW. SHW emailed and said that this would not be covered as it was a freon leak. No where on the technician's report did it state this however SHW said their copy did state this. The carbon copy I received at the time of the technician's diagnosis did not state anything about freon. I spent approximately one month arguing with SHW during the middle of the summer when... Read More

J
Joanne H
9/20/2019
4 years is how long I own my gold plan with SHW they offer a great great service at a price that is not heavy on my wallet. Beside that they have made my house issues non existent and will continue to be a registered member of the service they offer me.

E
Elana M
9/20/2019
Didn't expect a replacement oven instead of a repair but it was gladly accepted! Pros is the fridge is brand new, cons is not as feature rich as my old one. Still I give credit where credit is due and am happy.

M
Mechie W
9/19/2019
Thank you for giving me such exceptional service. I can now go back to making ice coffee in the morning and not having to spend $5 in the store:) Keep up the good work and services cause it makes me happy to be with you.

Britton B
9/19/2019
Worst home warranty filed a claim and was told they were looking for someone to diagnose the issue 4 days later I recieve an email to find my own they could not find anyone to look at my dishwasher. Wait any repair over 100 we must get approved. I am told the turnaround for approval would be 24 hours and 4 days later nothing. I am now told it is waiting for approval it will be another 24 to 48 hours.

N
Nyla D
9/19/2019
It was not necessary to replace the entire door on my fridge but they felt it would be more cost effective long term than to just fix the suction around it. They did not take the cheap route and that is pleasantly a surprise.

J
John P
9/18/2019
Total run around! On hold for 15-20 minutes every time I call! Can’t get a service call scheduled

robert.hill53
9/18/2019
The worst ever! I called Select Home Warranty about my dishwasher. My dishwasher cost 600.00. SHW sent out a company called TMT for the repair. The technician diagnosed the problem bad pump, heater and wand. Then for some reason TMT fired him. We called TMT asking why it was taking two weeks to get back to us. They said that they fired the technician. Then we waited another week. I called TMT back and she said they had the parts and were ready to come and finish the job. Well a young boy showed up without all the parts. My wife had to find and play a youtube video so the guy could replace the wand in the dishwasher. He tried to get us to sign off on the job saying the repair was... Read More

S
Susan R
9/18/2019
Nice finishing job around the shower leak. Everything was sealed properly and managed quickly and thoroughly they even left me the left over sealent in case I need to do any touch up myself.

Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons