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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,209 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4209 Customer Comments & Reviews

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K
Kelli B
9/6/2019
This warranty company is a joke. The follow through once a claim has been submitted has been a nightmare. From the contractor arriving to my home in an unmarked black mini van to the non-existent communication about the claim. I reached out to the company after not hearing or receiving notification more than a week later from the contractors initial visit. Thereafter to being requested to take pictures of my appliance (via email) and submit to later receive another email about a cash out value. RUN this company is horrible

robbynem
9/6/2019
This company was terrible! They denied my claim before the technician ever came out to my house! We paid for the whole year. Now we want to cancel and they are making it very difficult! This was our first claim. We ended up paying out of pocket $2000!

M
Molia S
9/5/2019
Personally I tried 4 companies for my house and all of them let me go after I made 2 claims. Select so far has been great with my first claim and I hope they continue to deliver good services.

M
M
9/5/2019
Policy doesn’t cover much I had to pay out of pocket plus 2 deductibles. SHW not reimbursing me. Worst customer service and coverage ever. 9/2019. Look elsewhere

Charlotte M
9/5/2019
Does not follow through on claims. I am still waiting for my water heater to be repaired after three weeks and just keep getting the runaround.

Michele Y
9/5/2019
I CALLED IN A CLAIM AND WAITED FOREVER TO GET A RESPONSE FROM A LOCAL CONTRACTOR.

L
Louis L
9/5/2019
Rather than one star, SHW earns a minus rating. They were paid so we would have protection for our appliances. From past experience with other companies, it's quite simple. You acknowledge the claim, confirm it, then have the action of repair or replacement completed. This pathetic excuse for customer service has dragged out this issue for over a week even after the tech reported back what repairs were needed and that there were health issues involved with senior citizens having to endure without AC. Absolutely disgraceful

K
Kathleen R
9/5/2019
Documentation required for using my own licensed plumbers, contractors was long and cumbersome, hoping I hear soon on what came out of my pocket 3 months ago. Had another claim from June on a property I manage, and was not timely as well, Now in September and still trying to get someone out to look at roof leak. A person came from the company, tenant said he left and we never heard back 2 months ago. Wish they would have someone from the repair company call me as the text to website didnt get responses. So hoping this gets resolved soon and I get paid soon.

C
Craig B
9/5/2019
The sales process is very intense and will make u think twice about purchasing -then after purchasing -kept getting calls to buy and offers of better deals even though i purchased - Now that I needed service on dryer I was glad at least an answer and now a contact on. E-mail from dispatch -so far so good for phone call

V
Venus J
9/5/2019
I switched because other home warranty company charges the service fee first before they send the contractor. The other companies dont stand behind they contractors in didnt not fix the problem I paid them for. Select home warranty is the best one yet in this home warranty offers the best rate compared to others. I switched because other home warranty company is garbage

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