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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
N
Nadia M
4/17/2020
Terrible, been 3 weeks trying to get AC replaced as per maintenance company recommendation, send all maintenance records for the last 3 years as they requested. Bottom line is they only want to give $150 !

L
Leslie B
4/17/2020
I talked with several companies after our builder warranty ran out. I was happy with their services and prices.

D
Debra
4/15/2020
Can’t get the job approved They are not holding the agreement up on their end Very discouraged and diappointed

bendporter
4/15/2020
So far I have had a poor experience with SHW. I have provided a significant amount of records to try and get my AC replaced, however, I keep receiving 'the run around' tactics via telephone. I have also not had my request to speak with a 'decision maker' honored. I was promised that opportunity at least twice during the phone conversations I have had with your customer service representatives. Due to this, I am currently rating your company low due to a loss of confidence and trust. I will also make a report of my experience and findings to the BBB and have already been informed by my local realtor that they will most certainly steer clear of your company in future business dealings.... Read More

Dana H
4/10/2020
TERRIBLE. Don't waste your money. They have no intention of paying to fix anything. Oh they talk a good story to get your money. My AC broke down almost 8 months ago & they tell me you need A & B so I do this, then oh we need C, ok then well we need d & e....on & on...AC is $700 to at least get it running but should be replaced & after 8 months they approve $150. SCAM..DO NOT WASTE YOUR MONEY. I am telling everyone I know.

R
robert H
4/10/2020
Not only did you screw me by not having contractors, that refused to service you because of constant non payment.. you would not even refund my money.... BAD COMPANY TO DEAL WITH

S
Shelley H
4/9/2020
Peter with Select was very reassuring and detailed while going over the items I had concerns about and wanted covered. He was quick and thorough. Gave us a great deal on an extended plan! Highly recommend Select!

Mike Z
4/8/2020
Very helpful and responsive Service was on time and very professional completely satisfied

ajaureguiz28
4/7/2020
Customer service was very nice however the warranty company does not want to repair anything. They just want to give you $150.00 towards the value of what they think your item is worth

S
Swazetta J
4/7/2020
The customer service is very nice excellent 👍 I would highly recommend to anyone. I like they will check out roof not many home warranty do this

Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
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