Select Home Warranty Review
1,021 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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1021 Customer Comments & Reviews
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Stay away from this company. The staff was very unprofessional when it came to customer services. We were asking questions about renewal and the supervisor, Tom, was hostile, rude, and accusatory. The wife and I will definitely stay away from this company.
I purchased home warranty from Select in March of 2015 for $425. On 8/31/15, our A/C stopped blowing cool air so I called Select to file a claim. They sent out their contractor and they charged me $450 to add freon which at the time I thought was ok b/c the policy does not cover freon. On 9/18/15, The contractor had to come back out b/c it still was not cooling. I was told it would just take a while. Two weeks later the system was not working at all again so i was trying to deal with the contractor and they kept no-showing and finally they started to ignore me. Keep in mind, this was in the middle of summer in Texas and I have small children. On 9/26/15, I call Select twice... Read More
This company operates on borderline fraudulent practices. They lose claims, delay payment and deny for the most specious of reasons. There's an Alice In Wonderland quality of interactions with these slimeballs, who can't even use a dictionary to apply the clear and correct language of a contract. What a waste of money!
This company does not want to pay anything under warranty! I have two claims that have not been paid a penny yet after at least 10 calls for each claim: one claim reported in September 2015 and another one reported in November, 2015. Now it is Mid-January, 2016. The first one they declined the claim stating it was not covered by warranty. They presented the warranty terms which were different from the contract signed by me. They finally agreed to pay up to $150 since the claim was within 3 months of warranty. Also, they will only cover up to $500 after 3 months in warranty. I do not find much value after I found all these details. I wish they had an honest business model.
Contractors were extremely hard to contact - 2 of them for different needs weren't even in business any longer. Had to have them send out serviceman for out dishwasher 2 times within a month, first person left his tools in the washer, broke a part and had to call Select to send someone else out to fix all the problems. Ended up buying a new one this winter. NOT WORTH IT !! Select refused to cover the cost of repairs for our cooling system, the contractor had to be called out 2 more times for poor workmanship (leaving trash in my attic and breaking a light fixture) Select would not refund the service charges for sending out contractors multiple times and the repairs were never made. I... Read More
If you have signed a contract with this company you will find out at the first claim that you have wasted your money or not worth . The calls are attended after at least 3 follow up. I had a heating issue and its a mechanical fault with unit and the technician claimed that its a lack of capacity of the heating unit after checking and calculating the space. The unit has served us good from 5 years that I know off. This is the reply I got from select which is the interesting part and if you understand the term and English well you will see that these guys are not ever going to spend a dime for you.I asked them for a second engineer opinion and was rejected saying I need to spend my own money... Read More
unable to get service after 10 days was told to get my own services will file complaint with BBB
This is the worst home warranty company I have done business with. I've had four other companies before, which came with former house purchases. All were wonderful in handling problems expediently. After three months into the warranty with Select, I came home to a massive water leak from my water heater. Of course I called them immediately, and I was told that it would take up to 48 hours to respond to my claim. ?????? I'VE NEVER BEEN TOLD BY A WARRANTY COMPANY THAT IT WOULD TAKE 48 HOURS TO RESPOND TO A CLAIM! And I had water in my workshop and no hot water. It took hours on the phone with them and talking to a manager to get an expedient response. Then I found it was likely... Read More
Don't bother with this company!! I purchased a warranty for a home we did seller finance on and didn't know much about the history of the appliances. First big Snow the heater went out. They sent a tech out charged me $45.00 service fee and then when the company tried to get approval for a replacement part, they stated they don't cover it. They sent me to the section of my contact which reads as follows This Agreement does not cover any systems or appliances that have had previous repair or that require repair ment as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power... Read More
I need service on refrigerator ice maker, and dishwasher door. I was informed on 12/14 technician would arrive 12/15 to service ice maker. The technician arrived with instructions to service dishwasher door which I received an email a week ago stating dishwasher door was not covered. Contact with representative of Select Home Warranty indicated the ice maker was not a covered item. I asked why a technician was dispatched to repair dishwasher after I had been informed dishwasher was not covered. Now I need to find a new home warranty service and wait an additional 30 days with no repairs. Select Home Warranty is a disgusting service and I have no idea why Consumer Advocate would rate that... Read More
- No claims allowed in first 30 days
- Claims may be subject to caps for the length of the policy
- $60 Service Fee, $75 Cancellation Fee
- Thousands of local service providers across the country
- Easy online quote form (just your info & home address)
- Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage