Select Home Warranty Review

Rating: 9 / 10 (Excellent)
1,021 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?


Contract & Price
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service, and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.


Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
Typical Systems Benefit Limit

Coverage - 9 / 10

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, appliances are capped at $500, while systems are limited to $2,000. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer


For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
Online Quote/Application

Contract & Price - 9 / 10

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service


Maintenance Records Required for Service?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 9 / 10

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
NHSCA Membership
Number of Employees
TrustPilot Rating
6.1 out of 10
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 9 / 10

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 6.1 out of 10, this company has held a B- rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

1021 Customer Comments & Reviews

Loading Reviews ...
Loretta V
Tampa, Florida
Horrible experience with this company. Purchase two contract for two of my houses whenever I claim was made most of the time it did not covered the repairs; however, the $45 co-payment was charged inmediatetly. The subcontractor companies customer service was horrible. I only have negative things to say. Not what I expected. I am very disappointed and dissatisfied.

Jonathan P
McKinney, Texas
DO NOT USE THIS COMPANY! HORRIBLE SERVICE AND DENY CLAIMS! I have had select for over a year now. I have filed 4 claims with with them. The first claim went exactly how it is supposed to and how every other warranty company I have ever used went. I called filed a claim they sent a tech out within 48-72 hours the tech fixed the problem and I payed my copay. After that the other claims they started to take much longer to get fixed and some never fixed at all even though my warranty covered them. My ice maker broke and it took over 2 months for them to fix it, stating the tech was having problems getting the part. My water softener timer motor went out and the tech attempted to find... Read More

Tammy H
Hot Springs, Arkansas
After a bad experience with another Home Warranty company, I completed my due diligence with reviews and decided to go with Select Home Warranty. Just after 90 days, my water heater stopped working. And by stopped, I mean the bottom was rusted out and I lost hundreds of gallons of water before I discovered the problem. I submitted a claim and after asking for photos, they denied my claim without even sending a technician to look at the problem. Their reason? They don't cover leaks in a water heater... yea, um... duh... typically if a water heater totally fails, it leaks somewhere. Thank goodness mine was only leaking UNDER my house. Now, after my annual fall inspection, my... Read More

Angela E
Chesterfield, Missouri
On 12/05/14, I contacted Select Home Warranty about an issue with my pool pump and they responded with the name and number of their vendor. I called, but that vendor did not work on residential properties, so I had to go back to Select for the name of another vendor. It took 3 calls to finally speak to someone and was told someone would call me back to set-up an appointment to meet me at my house. I contacted Select on 01/05/15 and informed them that I had not heard back from their vendor. They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they... Read More

Naheed J
A total fraud! Please Stay Away From Select Home Warranty! I placed a service call on my AC not cooling. A Technician came and said motor was bad and needed to be replaced. He also said it was a covered part and Select Home should pay for it but he did he couldn't get authorization immediately for the repair and he was told that they needed some photos of the unit. I did not hear from them for over 24 hours so decided to call. The representative said that Select Home did not received diagnosis until the time I called; that was not true according to the tech and I was also with tech when he called them. Yesterday I received an email from Select Home Warranty that will not pay for the... Read More

Victor T
I purchased a plan in March 2015 for $450. When I contacted SHW, they did not return my call and went as far as hanging up on me. They are a scam and will do whatever they can to not fulfill a claim. I then cancelled my warranty and they said they would contact me sometime to give me a refund. If they think I am forgetting about $450, they are crazy. I will be contacting the BBB and small claims court.

Paul T
Littleton, Colorado
My washer broke down on July 16th. The first vendor assigned to fix the issue informed me that Select would not pay more than $100 to them to repair the issue. Their minimum is $250 for the trip charge. The second vendor assigned told me that they don't do business with Select anymore. MANY reviews online state that Select will not pay their vendors invoices for at least a year, if at all. It's been 3 weeks and I still have a broken "covered" appliance. They now want me to find my own repair service and pay out of pocket. I want a refund of my 10 months of premiums but they will not do that, nor will they commit to anything in writing. No e-mails have a signed name and they claim to be... Read More

Greg H
Alexandria, Virginia
I want to advise every potential customer of this company to review the contract with a fine tooth comb. We have attempted to submit three claims for various items in our house, two of which were outright denied. The final claim was approved, however they authorized only $95 for a mounted 1000 watt Microwave (our deductible is $45). The refused to include installation for the replacement microwave, despite the fact that a non-permanently mounted microwave is excluded from the contract. After an exhaustive search for a mounted 1000 watt Microwave, I could not find any product that came close to $140. The customer service rep (Jermel at extension 39) was unable to provide me (despite being... Read More

Ralph G
Don't do business with these crooks. Their contract has a nasty little clause buried where you don't notice it that says they can refuse coverage any time they want by simply stating that it is not "cost effective"... and they don't have to define what "cost effective" means even when you ask them to, so they can simply refuse service to you anytime at their whim and you have no recourse when they do. I needed a simple repair to replace the plastic agitator in my top-loading clothes washer because part of one of its plastic arms had broken off due to normal use of several years. I called Select and they sent a repairman who wrote down the serial number of my Kenmore washer, charged me a... Read More

Jude R
Katy, Texas
Avoid this fraudulent company at all cost! In their warranty, furnace units are supposed to be covered. The furnace in our rental property in Wisconsin malfunction in January during subzero temperatures. Our tennant complained to our property manager who called Select Home Warranty (SHW). A contractor was sent who replaced the circuit board which fixed the problem. We paid the contractor $307, filed a claim with SHW and sent the receipt. SHW demanded pictures of the replaced part. As ridiculous as that sounds, we contacted the contractor who fortunately did not dispose of the part yet, took a picture of it and sent it to us which we sent to SHW. Then SHW demanded a picture of the... Read More

Our Partner
9.0 / 10
  • No claims allowed in first 30 days
  • Claims may be subject to caps for the length of the policy
  • $60 Service Fee, $75 Cancellation Fee
  • Thousands of local service providers across the country
  • Easy online quote form (just your info & home address)
  • Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage