Choice Home Warranty Review


Rating: 9.2 / 10 (Excellent)
656 Customer Reviews - see all reviews
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How is Choice rated?
10/10
Plan Value
10/10
Customer Experience
9/10
Contracts
9/10
Restrictions
7/10
Contractor Network
10/10
Customer Base

Choice Home Warranty Review

Established in 2008, New Jersey based Choice Home Warranty is one of the newer nationwide providers of home warranties on the market. 

Coverage

Choice Home Warranty provides good coverage for basic home systems and appliances. They also offer a green star feature that replaces energy star compliant products.

Systems and Appliances covered:

Clothes dryer
Clothes washer
Kitchen refrigerator
Air conditioning/ cooler
Heating system or built-in wall unit
Water heater
Electrical system
Plumbing system/ stoppage
Built-in microwave
Oven/ range/ cook top
Dishwasher
Garbage disposal
Ceiling and exhaust fans
Ductwork
Garage door opener
Green products – replacement of Energy Star compliant products

 

Optional Items

Pool and/ or spa equipment
Septic tank pumping
Well pump
Sump pump
Central vacuum
Limited roof leak (single family homes only)
Stand alone freezer
Second refrigerator
Septic system

 

Price

Premium
Flat service fee of $60

Fine Print

You can cancel your contract within the first 30-days of your order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by the company. 

 

Final Thoughts – Choice Home Warranty

Choice Home Warranty is fairly new in the home warranty industry. But this should not make them any less attractive than other companies in terms of the breadth of coverage or level of service. Also, the Green Star feature makes it attractive to homeowners requiring special coverage for these items.

 

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Latest Reviews

6.46
Based on customer reviews
656 Reviews
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Marlon J
Wyncote, Pennsylvania
4/22/2017
I had a pleasant experience using Chew I called for a clog drain they sent out the work Order and it was resolved in the same day A1 experience

Carol E
Scottsdale, Arizona
4/22/2017
I totally LOVE Choice Home Warranty! In my business I am introduced to HW's everyday and hands down, no one compares to Choice. (I am Real Estate Broker in Tucson, AZ.) The Choice personnel, as well as the technicians they send, are always so kind and knowledgeable, doing their best to get the issue resolved as soon as possible. My experience has been nothing but fabulous with any of the technicians dispatched, no matter what the issue may be. They have even called a day or so later to make sure everything is ok, and that I am happy with their service, etc. I could not be happier and I always recommend Choice to friends, family and clients, knowing I am doing the best I can for... Read More

JM
Humboldt, Arizona
4/21/2017
This company has found every reason to not approve the claim. Don't waste your money here.

Kevin E
4/21/2017
They took the claim immediately and had a technician assigned within a couple of hours in which I made contact and we setup the appointment. He came and done the work in about a hour. As of now fridge is cooling fine.

hazel h
4/20/2017
I had a problem with my washing machine. I thought that it was broken so I made a claim. Later I realized that the problem might be a stopped up plumbing so I called to make sure this type of problem was covered. I got an immediate answer so I submitted a 2nd claim for plumbing. The plumber came out on the same day. He was very nice and fixed my problem very fast. He ran the washing machine twice to make sure it was draining properly. He was very prompt, clean and courteous! I canceled the claim on the washing machine itself. Thank you for the good work again!

Kellie J
4/20/2017
The response time on our request for pool service was excellent. The company who came out to do the repair was very professional. He worked quickly and explained what he was doing. It was great to have punctuality and professionalism! Thank you!

Manager
Boise, Idaho
4/19/2017
As a contractor, we have had multiple claims denied for normal wear and tear items. They also have only paid us for two claims submitted (November 2016) and still have not paid the remainder of the open claims that were approved and authorized. Their customer service representatives are rude and talk over you constantly and we feel that they are unfair to the homeowner when they fail to pay for normal wear and tear items such as light switches and receptacles that fail.

Don O
4/19/2017
Typical insurance (home warranty) trickery. They advertise how kitchen appliances are covered. My dishwasher's handle and latch assembly broke and the door would not close and lock closed. The handle, which is a part of the latch assembly, is plastic and the plastic handle broke so the latch would not latch the door closed. Thus, the dishwasher does not work. But, for some odd reason, this is not covered by Choice Home Warranty! Also, the inner door panel has cracks in the plastic inner door panel. So, the dishwasher leaks. But, for some odd reason, this not covered by Choice Home Warranty! This is similar to "Bait & Switch" or purely a scam!

Peter P
Atlanta, Georgia
4/19/2017
Customer service went above and beyond to resolve my claim to my satisfaction. They were quick to answer the phone; didn't just say "sorry, can't help you" and found a solution to my problem that was satisfactory to me. Thanks!

[email protected]
4/19/2017
Choice Home Warranty is the absolute worst Home warranty company. I bought the policy for my brother and they have denied both claims he has made. The first was for a garage door opener that stopped working. They said is was pre-existing because it was an older opener. He also called about a water leak in his bathroom. After the plumber can to look at the repair, he was told that the cartridge that needed to be replaced that regulates the hot and cold water was not covered. The plumber told my brother that the hot water heater was also going to need to be replaced. When I called the service rep at choice. She told me that the hot water heater is covered, but not the tank, and not is... Read More

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