Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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12201 Customer Comments & Reviews
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I have had two appliances breaki down lately, both times I call Choice Home Warranty and they reponded imediatley and both were repaired. They took care of everyting and had me back up and running as soon as possible. Iwould recomend them for they are top notch and take care of everything without any problems.
I’ve only used Choice a couple of times in the last few years but every time I’ve used them it’s been very simple easy and the customer service representative. They have been very kind efficient and within less than five minutes I had an exact time of when my service was gonna be completed
My HVAC stopped working in the hottest part of the year, so I called CHW, thinking they'd rescue me from the heat. My house was 88° inside (100° outside), I'm disabled and have asth×_×_×_/×××_××ma, so the heat wa,s making it hard for me to breathe. Four days later, they sent a company from about 100 miles away (the guys from the company they sent were great), who determined that my 5 year old HVAC unit was in need of full replacement because my dogs had peed on the outdoor unit and corroded the fins, and the coils under the house were caked with hard mud and had restricted flow. The company who replaced it 5 years ago never told me that I have to clean the outdoor unit every 6 months ...Read More
Im so happy that I have Choice Home Warranty. They have been great to me and have made arrangements quickly to have repairs done on the items that needed repaired
Will give 4 stars for past situations, when I was a member hopefully the future will be just as good
The gentleman was very knowledgeable and got it fixed the first time
He was very detail about the problem, explained what was going on .assured us that he could fix it. And deliver.
Contacted CHW 31 AUG 2026 at midnight about AC not working. A tech was scheduled and arrived on 1 Sept 2026 and diagnosed problem. Unit was over 30 years old, faulty valve and running dry of freon. Valve and lack of freon was not covered in my contract. The company they provided to check out the unit was exceptional and was contracted to install a new AC/Heat system.
Even though CHW did not pay for the repair or replacement, their quick response in finding a repair facility is amazing. Usually less then 24 hrs from time submitting claim and technician scheduled.
I like the Reimbursement Option. I was able to get my own Technician the very next day to get my AC fixed.
All of the people that I had contact with were the truly good people.
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.