Choice Home Warranty Review


Rating: 9 / 10 (Excellent)
1,602 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008. Their plans offer comprehensive protection against the high cost of repair or replacement of major systems and appliances in the home via two different plans. Each plan also features additional coverage for Septic Systems, Pool / Spa, Well Pump, Sump Pump, Central Vacuum, Limited Roof Leak, Second Refrigerator, and Standalone Freezers.

How is Choice rated?

Breakdown

9/10
Coverage
8/10
Reputation
10/10
Contract & Price
10/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Choice Home Warranty offers a full array of home appliance and systems coverage at a competitive price. Submitting a claim can be done at any time, including through the internet. Unlike some of their competitors, the company does not impose an annual cap on pay-outs. However, the company's reputation has suffered due to some recent regulatory actions.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 9 / 10

Choice Home Warranty's coverage of home systems and appliances is squarely in line with industry practices. They exclude malfunctions caused by failing to provide proper cleaning or maintenance. Refrigerators, air conditioning systems, washers and dryers are excluded from coverage by the basic plan, but can be added in the premium plan. Although the company does not impose a yearly maximum payout, coverage on most items is capped at $500 or $1,500.

What does Choice cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Choice exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $370
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9.7 / 10

The annual premium for Choice Home Warranty coverage is $370, which is very competitive within the market. The company's co-pay for a service call is $60, slightly less than most comparable companies. The co-pay may be reduced further with special discounts and promotions.

Sample Contract

Choice provides a sample contract for potential customers on its website: Choice Sample Contract

Cancellation Policy

The contract shall be non-cancelable by the company except for nonpayment of contract fees or service fees, fraud or misrepresentation of facts by the customer, or by agreement between client and company. Customers may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by the company. If canceled after 30 days, the customer shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by the company. All cancellation requests must be submitted in writing.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 10 / 10

The company's claim center takes calls 24/7/365. Claims can also be made online, a feature that most other companies do not offer.

Choice Reputation

Company Details

Year Founded
2008
NHSCA Membership
Number of Employees
51-200
TrustPilot Rating
9.3 out of 10
BBB Rating
B-
BBB Rating
95
BBB Neutral Reviews
21
BBB Negative Reviews
495
Date Collected
2017-07-26

Reputation - 7.9 / 10

Choice Home Warranty is not BBB-accredited, but they do have a B- rating with the organization. Although negative reviews far outweigh positive ones, this is not unusual within the home warranty industry and is frequently due to customers misunderstanding coverage terms. However, the company has been reprimanded twice by the BBB for improperly offering financial incentives to clients who leave positive reviews. In 2015, the company paid $780,000 to the State of New Jersey to settle claims brought by the state alleging that the company engaged in various unfair and deceptive consumer practices.

Contact & Additional Information

Homepage URL
Company Phone
(888) 531-5403
Headquarters Address
1090 King Georges Post Rd, Edison, NJ, 08837
Year Founded
2008

Leave a comment for Choice Home Warranty
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

1602 Customer Comments & Reviews

Loading Reviews ...
Carollee C
Brandon, Mississippi
1/20/2018
Customer service was great. Had to cancel claim cause we found the problem however have had service calls before with excellent results. This contract is well worth the monthly charges knowing someone is there to help.


Mike S
Houston, Texas
1/19/2018
I called in about a plumbing issue with an active leak. I told the representative that I needed someone quickly. The request was sent to a plumber to schedule. I quickly got a response saying the plumber would be at my home in approximately 48 hours. I immediately tried to call the plumber assigned and did not get an answer. When I tried to call CHW back, I only got a recorded message saying that they were closed for a day. This is not much help for an urgent issue.


Collin R
Katy, Texas
1/19/2018
Nothing is covered. Can't get ahold of customer service ever. Will not renew and probably want a refund so i can change companies.


B
Brenda j
Bellaire, Texas
1/19/2018
I have on hold for over 45 minutes on two separate times in 24 hours. I have emailed a request to try and move up the date for services. No response. Awlful service


Barbara M
New Orleans, Louisiana
1/18/2018
I did find the last time I filled a claim was done in a timely matter and I did love the work that the a/c guy did. Which is Oliver A/c and Heating Co., also I would prefer that next time I have to call for A/C repair I would to have them to come out and do the job.


J
Johnny M
, Missouri
1/18/2018
Choice Home Warranty fixed my Garage Door opener, and that was awesome. Now if they can get my Dishwasher fixed, that will truly be awesome. Thank ya'll for your service.


D
Dolores S
Wills Point, Texas
1/18/2018
We had a hard freeze that burst a pipe under the house and that was not covered! That was disappointing! The phone representatives were polite!!


Brian S
Utica, New York
1/18/2018
great service fixed my oven in the kitchen and my sink in the upstairs bath room they went beyond and covered even the parts they were not covered thank you


Whitaker S
Charlotte, North Carolina
1/17/2018
Great service and please send me some paperwork thanks


Angel L
Oklahoma City, Oklahoma
1/17/2018
Very happy with the price difference between you and home shield...glad to of shopped around. Whoever the rep was that helped me was awesome! Give him a raise! 😉



Top Rated
Our Partner
9.0 / 10
  • First Month Free + $50 Savings
  • 24/7 Claims Hotline
  • No Inspection Required
  • Fast, Reliable, local Technicians
  • Dedicated Support Team