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🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
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- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
Choice Home Warranty Review
ConsumersAdvocate.org
11,868 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11868 Customer Comments & Reviews
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Easy to make a claim. Quick response, Great choice of companies to fix our household problems.
I have been a customer of CHW for several years and I now think I will not renew. My washer broke and I was told twice that a repairman would come. Two times I stayed home waiting , but no one showed up. Finally 10 days later, TWO men showed up at the same time, and it was very awkward. I think this shows very poor management.
I have been a customer of CHW for several years and usually receive good service. However, this time there were several mistakes. My washer was not working and when I reported it, I was told a repairman would be at my house several days later, and I was given a four hour slot to be home to receive him. No one came, nor did I receive a call. I called the next day to complain and was given another date to expect service. Again, I stayed home expecting someone, and noone came. Finally, I called for the third time, and this time I was told that they need the model number of my machine, which I supplied to them. I was told no one could come until ten days later, and then. . . ..two rep...Read More
So far so E*X*C*E*L*L*E*N*T
I have another claim in though that they haven't completed so ask me in a couple weeks for an update. What I find excellent is that they have spoke to me so clearly about their operations, but follow thru is still yet to be seen.
The technician was very friendly and detailed. He visually showed me the problem and advised me on how to prevent the problem in the future. He was extremely helpful with providing information concerning the matter and he was punctual. He showed up for the job a day earlier than scheduled we adequate communication.
Technician was communicative and on time to come check my water heater. He was also diligent in sending all information to the warranty department to have a fast resolution. They installed the new water heater the next day in about two hours. I would recommend this technician.
This is the decond time I've used First Choice in response to a pool issue. The tech, and his wife, are very friendly and he is very knowledgeable and qualified. He responded quickly to my warranty claim, quickly identified the problem and corrected it. I will gladly use First Choice in the future.
Always prompt to answer a service call.
I trust Choice Home Warranty.
Loved it!
I was extremely impressed by how quickly they responded to my initial request. I was asked to text them a photo of my broken washing machine’s model and serial number. Within minutes they had scheduled a service appointment in 4 days. This is my first exp with Choice Home Warranty and, so far, I am very satisfied!
Quick work to correct my problem and reliable workmanship. Also good on scheduling time.
Top Rated
Our Partner
🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.