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Our Partner
🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
Choice Home Warranty Review
ConsumersAdvocate.org
11,644 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11644 Customer Comments & Reviews
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Great option for home warranty. Must be aware that contact with providers is not always too easy.
The technician arrived in a timely fashion, quickly diagnosed the problem and resolved it promptly. I couldn't’t have asked for a better outcome!
This was the worst experience I have ever had with a home warranty company. What joke from the time of contact until we were sick of being put off. They left us with an active water leak for over 3 weeks. We been put on hold time and time again as well as hung up on when we asked to cancel our policy. Wouldn't wish them on my worst enemy.
My furnace was reported out Dec. 6. My first appointment was to be on the 18th, which was unacceptable. I had to complain and got a new appointment for the 10th, which was still 5 days later. Repair was covered, which I appreciate, but won't be completed, until the 12th. Luckily, they were able to give me temporary heat, on the 10th.
Technicians were AWESOME! Professional, on time, cleaned up after themselves, and took the time to explain in detail what the issue was and what they were doing. Thank you Chris
They found a plumber and approved fast which was Eddyson plumbing. They was here with the issue fixed the very next day. Had another issue with garage door filed a claim a week ago and im still waiting.
Choice has helped us repair several things in our home. We've had appliance service, electrical, and HVAC thus far, and the technicians we have been assigned were great. It generally takes 24 hours to get your ticket assigned and most times we have only had a 2-3 day wait for service, which has worked out fine, as they were not emergencies. This has saved us a good amount of money on costly repairs that otherwise would have been expensive to deal with. Parts were covered, and all we paid was the service fee. For the year we've had Choice, it has definitely been a worthwhile investment.
It looks like y'all don't need a review. Because when you do a 2-point review it hits all five stars, automatically. Which gives the viewers a false rating of choice home warranty. Choice home warranty does not take calls, they only will call you back. But if your phone does not accept block calls, You will not be allowed to make your claim. Unless you use their website. And not everyone knows how to use the computer. So they do not serve all of our customers. Plus they claim that you have to make a up to front prepaid for the service. When the company comes out they collect the $75 or the service pay. But the company wants to also collect the 75. So then you're double charged, for the... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Excellent Home Warranty company.
Service is quick and very professional
And process claims fast.
The 1st and 2nd technicians assigned to my claims were both very punctual and professional. They explained to me what the issue was and what caused the issue. I didn't like that I had to pay for two separate technicians to solve one problem because of a communicated error on my part (if I was a professional electrician myself enough to know how to properly put in my claim, I would have fixed the issue myself). But other than that, the technicians and CHOICE Home Warranty gave me excellent service!
Top Rated
Our Partner
🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.