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Old Republic Home Warranty Review


ConsumersAdvocate.org Rating: 2.2 / 5 (Average)
156 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
 
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How is Old Republic rated?

Breakdown

0.0/5
Transparency
3.5/5
Claims Processing
3.5/5
Coverage Options
0.0/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 2.2 / 5 (Average)

For 40 years, Old Republic Home Protection has remained among the three largest home warranty companies in the industry, providing comprehensive coverages for homeowners, home buyers, and real estate agents alike. Although their plans offer full protection for most systems and appliances, they can be rather pricey depending on the area of coverage and size of the home. Overall, Old Republic is a reliable option for anyone looking for enhanced protection and round-the-clock claims processing.

Coverage

Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$250
Typical Systems Benefit Limit
$1,000

Coverage Options - 3.5 / 5

Old Republic Home Protection offers three home warranty plans, the Standard Platinum, and Ultimate. The Standard coverage protects all main systems and most appliances, and clients can build on that coverage to customize their plans. The company also offers optional coverage for certain less usual items such as salt water equipment and ornamental fountains. On the downside, Old Republic's typical appliance benefit limit is $250, and their systems limit is $1,000, which is less than what other home warranty providers are currently offering.

What does Old Republic cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Exclusions

For a full list of Old Republic exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $295
Minimum Contract Length
13 month(s)
Online Quote/Application

Contract & Price - 4 / 5

Old Republic plans are on the higher end in terms of price, with annual premiums ranging from $260-$500 depending on the state, size, and condition of the home. Contracts with this company may be cancelled upon mutual agreement, in which case the customer would be entitled to a pro-rata refund of the paid plan fee minus a $50 processing fee and service costs.

Sample Contract

Old Republic provides a sample contract for potential customers on its website: Old Republic Sample Contract

Cancellation Policy

This Plan is non-cancellable, except for 1) nonpayment of fees; 2) fraud or misrepresentation of facts material to the Plan or a request for service thereunder; 3) upon mutual agreement between you and ORHP; or 4) if you harm or threaten the safety or well-being of ORHP, any employee of ORHP, a Service Provider, or any property of ORHP or of the Service Provider. If Plan is cancelled, you shall be entitled to a pro-rata refund of the paid Plan fee for the unexpired term less service cost incurred and a $50 processing fee. If a refund calculation results in you owing us for services rendered, we will bill you the net amount due or the unpaid Plan Contract fee, whichever is less.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 3.5 / 5

Old Republic charges a different trade call fee, ranging from $55 to $100, depending on the state, size, and condition of the home. They have the standard 30-day waiting period before coverage can begin, a 30-day recall period on labor, and mostly restrict customers to their network of contractors, unless they have been previously authorized by the company. Nevertheless, Old Republic does have a 24/7 claims department, which many customers find convenient and isn't offered by all home warranty companies.

Old Republic Reputation

Company Details

Year Founded
1974
NHSCA Membership
Number of Employees
550
BBB Rating
A+
BBB Positive Reviews
11
BBB Neutral Reviews
3
BBB Negative Reviews
113

Reputation - 5 / 5

Old Republic Home Protection is NHSCA-certified and accredited by the Better Business Bureau. The company holds an A+ rating with the BBB and a composite score of 3.81 out of 5 stars based on 140 reviews. There have been a substantial number of complaints filed against the company, yet they have resolved each issue and seem committed to providing a good customer experience.

Contact & Additional Information

Homepage URL
https://www.orhp.com/
Company Phone
(800) 445-6999
Mailing Address
P.O. Box 5017, San Ramon, CA, 94583
Year Founded
1974

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156 Customer Comments & Reviews

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S
Stefanie
10/25/2017
Old Republic started out fine for me, about 4 years ago. But the service has drastically gone down hill. Their contractors have 48 hours to respond to you, and then have any undetermined amount of time to actually come look at the issue. I submitted a request for servicing my kitchen sink which had a major leak underneath, leaving it and the dishwasher unusable. Took the contractor 2 days to call me, then just to tell me it would be another 4 days before they could address the issue! 6 days with no kitchen sink or dishwasher, with 4 kids is unacceptable. So I called Old Republic to tell them I needed something sooner than that. They literally said they couldn't do anything about it,... Read More

M
mon
10/19/2017
Stay Away that's my best advice, it takes hours for them to answer any calls, then when you finally get through, they won't help; and when they finally send somebody over, they'll refuse to provide any service, but they'll hit you with a $55 "trade call 'service' fee" for providing absolutely no services!!

J
J H
9/28/2017
I asked my realtors to never use Old Republic again. They never call back as they say they will. Have not had good experiences with there choice of plumbers. Definitely will use other protection plans when buying more homes.

S
Ssspdr
9/4/2017
Terrible, do not buy! The people they contract with are con artists. They stole $200 from me and still refuse to fix the problem(because it's in the walls and we can't see it). My air-conditioning pipe needs to be copper not plastic and it's leaking freon and they won't replace it. My newborn son really appreciates their con artist techs and refusal to fix a simple problem. DO NOT PURCHASE A POLICY FROM OLD REPUBLIC

M
Melissa C
9/2/2017
Everytime we called for service, no one ever called us back. We had to keep calling them. I even submitted an online request for service and would never hear back from them. When we finally did hear from them they said a Technician would call within 24 hours. That never happened either, so I would call them again and they would tell me to call the Technician myself. What were we paying them for??? Some of the Technicians that came out were very nice and knowledgeable and some were just plain lazy and did not want to do the work so they would say they could not find anything wrong. When your Dryer does not dry your clothes...Something is wrong. A couple of times when I called in... Read More

R
Robert
9/2/2017
This company is horrible!!!! They do not screen their subcontractors they do not pay fair market price therefore any service you get is substandard and if you want to hire your own real company they will not pay them even near fair market rate so why have the warranty? I am so disappointed when I thought I had coverage for my new home in time of need to find out the main thing that insurance companies do is try not to pay

P
Perry
9/1/2017
We received standard coverage plan for our home that we purchased. They had no problem taking our money but when it comes to filing a claim they are horrible! Do not I repeat do not trust them! We were in our house and had a heater issue. They came out and looked at it and fixed the ignition switch, great we were going to renew when our year was up. Our kitchen disposal went out and they sent someone out and we were told that they do not cover it because it is industrial? In our home? I just wanted it fixed or replaced. Neither happened but we had to pay them 65.00. I then went out and purchased a new disposal and installed it myself! Our kitchen ice maker went out and of course that is... Read More

B
Bb
9/1/2017
I started with old republic in 2006. They were excellent warranty company . However the last two years have been a drastic drop . Have the technicians sent to my house we're not even certified. I finally switched to American home Shield and I'm very happy with them .

L
larry j
8/31/2017
brochure is terrible. Sales person didn't tell me truth. I didn't get a renewal notice so it lapsed. If you downgrade you can never upgrade- stuck with that policy. Cannot add an option either. You must 1st choose all options bc you can never add it in future. Go over every detail in brochure - it's confusing - very confusing to know what you are getting, what the $$$$ limit for that feature and which package it is with. I recommend 1st American Home Warranty - nice people.

R
Rita N
8/23/2017
Old Republic sent someone out right away to check the air conditioner when it conked out in the middle of 106 temperatures. Shortly thereafter Old Republic telephoned to say they were sending someone over to repair/replace the air conditioner unit. Shortly thereafter Old Republic called back to say they changed their mind because the air system was older and not maintained as well as Old Republic felt it should have been. Isn't that why a new home owner gets a home warranty? Is a new home owner supposed to have every appliance, pipe, and system in the home torn apart and inspected before moving in? Isn't that why I got an insurance policy? After going around and around with Old Republic... Read More

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