Landmark Home Warranty Review


Rating: 9 / 10 (Excellent)
105 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.

How is Landmark rated?

Breakdown

10/10
Coverage
10/10
Reputation
6/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Landmark has reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage - 10 / 10

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live.

Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Like the service fee, Landmark's yearly premium for its Homeowner Plans vary by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection.

Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 9 / 10

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Rating
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 10 / 10

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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105 Customer Comments & Reviews

Loading Reviews ...
Joan J
Georgetown, Texas
4/4/2017
always rapid response and follow up for all our service calls


M
Maya B
Salt Lake City, Utah
3/28/2017
I have an old AC unit and have to have someone come out at least once a year if not more. I was able to request a specific contractor that has helped me the last few years so I didn't have to explain everything all over to someone new. They are always helpful and pleasant when I call whether I'm in a crisis or just need someone to come and check something non-crisis. I would highly recommend this company based on the low costs and high customer service.


S
S
Salt Lake City, Utah
3/28/2017
I'm a first time homeowner and it's been a big help having Landmark to help me out.


T
Traci D
Gilbert, Arizona
3/18/2017
Every time I've called they are available, curtious, and quick to help.


W
Wanda T
Humble, Texas
3/9/2017
Great customer service! I called at 9pm to report my central ac was not working. The repair man arrived at 10 am the next morning. He was very courteous and knowledgeable. Thank you Landmark for making this a hassle free experience!


E
Eric J
Oklahoma City, Oklahoma
3/8/2017
Fast Response Time and great Service


W
Wanda T
Humble, Texas
3/8/2017
Excellent customer service and prompt repairs. I called Landmark about 9pm and they had someone out to fix my AC by 10:00 am. the next morning. The repairman was courteous and very knowledgeable. Absolutely zero hassle which makes my life so much easier!


Arion M
Altus, Oklahoma
3/3/2017
Other than the claims manager being extremely polite, the "service" provided by this Home Warranty proved to be a total waste of time. (Good thing I have another bathroom.) As a Licensed Realtor, I encourage the purchase of a home warranty to all of my clients and referred 54 home warranty purchases in 2016 / 11 so far, in 2017. In 13 years, in the business, that's a lot of policies. Apparently not all home warranty companies provide equal or valuable service. It took 4 days to have a technician show up to effect the repairs. Repairs were not completed to my satisfaction. In effect, no repairs were made as the leak is still occurring. (I am guessing they did this to insure they would... Read More


J
Jason N
Salt Lake City, Utah
2/28/2017
Fast and on time. Explained all over the phone.


K
Kendrick P
Salt Lake City, Utah
2/28/2017
They provide great customer service and a quick response. They also partner with great service technitions.



Top Rated
Our Partner
9.0 / 10
  • Service Available in Arizona, Idaho, Oregon, Nevada, Texas and Utah
  • Generous Coverage Including Pest Control and Improper Repairs
  • Most Extensive List of Covered Items
  • Excellent Customer Satisfaction
  • Service fee $60 - $100, depending on state
  • Emergency services available