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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

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R
Rebecca
7/16/2020
We've been with landmark for 4 yrs now and we have tried to have 4 different claims made older home, basically one a yr. All 4 unsuccessful. One ac, our heater, pipe busted and oven. They will usually say they don't have someone in our area to assist or send some young kid who doesn't even thoroughly look at the problem. What?!!! We are going to change companies. Super frustrated and disappointed.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Rebecca, Landmark would like to review your situation firsthand. However, we cannot located a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
A
aw
6/26/2020
I cannot recommend this home warranty!! They have gone down hill on their customer service .. pretty much in the mud. Every time I call it’s a good 15mins + on hold. And then I get dropped. Because they’re outsourced to the Philippines! (I called American Shield while standing in the same spot and had no problems ) They used to be easy to talk to someone from utah . Now it’s a good afternoon to try to resolve anything . Because every phone call (15+holding) is a different person that doesn’t know what’s going on but from notes. My ac busted when I turned it on the first time this season and say they’re only covering a coil. And my cost is $2376. Contractor said the coils can’t be... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear aw, Landmark would like to review your situation firsthand. However, we cannot located a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
Z
ZHIHONG
6/9/2020
Really bad experience. Never saw this customer service before. I just called Landmark to follow my claim and the agent answer several simple question and put me on the line to listen the music. I assume she was checking something (only my guess and she did not tell me), but I have been here listening to the music more then 2 hours ... still on the line listen music .....don't know what to do next........... and was I called Landmark yesterday and was told need to pay for the refrigerator, 45$ per pound, landmark cover 20$ and I need to pay for 25$ per pound. Just now I called again and was told need to pay 80$ per pound, and the agent answered several simple question and just put... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Zhihong, We would like to review your situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you. Landmark Home Warranty
chriswallis2015
2/19/2020
I called Landmark for an upstairs leaking toilet. The response was polite and quick with the work being performed quickly and professionally. I am pleasantly surprised. No hoops to jump through, no stress and just as important - no mess. Well done Landmark Home Warranty.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Chris, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
S
steve d
1/16/2020
This is fake warranty is a scam. My refrigerator broke. The contract requires LHW to either repair or replace the refrigerator, up to $1,500, which is about what a new replacement refrigerator would cost. Instead, they offered me $127.00 to replace a broken part. LHW is clearly violating the contract. Don't buy this warranty. Landmark won't pay what they clearly owe.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Steve, I am sorry to hear that you feel this way. We have representatives looking into your concerns and once they have been able to come up with a solution, they will reach out to you to update you. If you have any questions in the meantime, you can reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager
R
Rasha H
10/24/2019
Definitely worth the money! Excellent customer service, repair completeled hassle free. Thanks you Landmark for your reliability and excellent customer service. 10/10 recommend to family and friends =)

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Rasha, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
J
john u
10/15/2019
I have been a landmark home warranty customer for over 4 years and have been very satisfied with their service. I have had to use them several times, and have been happy with the results. They are one of the best home warranty companies out there.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear John, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
bgoeckeritz
10/3/2019
When I had a plumbing issue, Landmark was very helpful, courteous and professional in helping me resolve the issue. Everything was taken care of promptly and to my satisfaction. Thank you.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Homeowner, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
cardartbycheryl
9/25/2019
Prompt and professional service. Courteous and on time. Totally satisfied so far.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Cheryl, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
john.ahlander
9/16/2019
After a month of back and forth, Tiffany (representative from Landmark) said they would cover the cost of the parts, only if I bought an ADDITIONAL year of home warranty. In order to cover the repair costs of a previous warranty contract, I had to pay them $680 for another year. Beware of this company.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear John, Your service request was denied due to a pre-existing issue and would not be covered under the warranty. At this time, the warranty cannot provide any further assistance with an inactive account. I have offered to step outside of the warranty to better assist your needs in return for another opportunity to provide you service. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
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