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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

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Arion M
3/3/2017
Other than the claims manager being extremely polite, the "service" provided by this Home Warranty proved to be a total waste of time. (Good thing I have another bathroom.) As a Licensed Realtor, I encourage the purchase of a home warranty to all of my clients and referred 54 home warranty purchases in 2016 / 11 so far, in 2017. In 13 years, in the business, that's a lot of policies. Apparently not all home warranty companies provide equal or valuable service. It took 4 days to have a technician show up to effect the repairs. Repairs were not completed to my satisfaction. In effect, no repairs were made as the leak is still occurring. (I am guessing they did this to insure they would... Read More

J
Jason N
2/28/2017
Fast and on time. Explained all over the phone.

K
Kendrick P
2/28/2017
They provide great customer service and a quick response. They also partner with great service technitions.

Kelly J
2/25/2017
Landmark has been so responsive and quick. They approved everything that the contractors requested. (Broken furnace and refrigerator). They didn't fight me!

Julie M
2/22/2017
This was our first claim on our dishwasher and fridge. The claim process was quick and easy, and we really liked the contractor that was sent to our home. Parts needed to be ordered, but they came back within a week and everything works great.

D
Dan M
2/19/2017
Landmark is a great company to have on your side. Customer service really pays attention to detail and follows through on their commitments. They have a good group of service companies who also respond and do the job correctly.

S
sherriewine4u2
2/15/2017
Update - Landmark contacted me and after a few hours my account was reinstated, the $70 copay was either waved or paid by Landmark. I still am having another electrical company come in and actually fix the problem but at least my warranty was reinstated. Don't know if they are still going to require me to pay in advance for services but hopefully after this electrical issue is finally resolved I wont be using them again. fingers crossed. Thank you Landmark for resolving the issue.

S
sherriewine4u2
2/13/2017
I moved into my home 12/5/17. Within the first 2 weeks I started having AC issues. The AC keeps popping breaker. I have been tossed between AC company and an electrical company and I have already paid $210 based on $70 per visit and the issue is still not resolved. AC company has returned as a "recall" and not a "new issue". The electrical company Veterans Electric came out the first time and replaced a box on the outside of the house near AC and said that should do it. Breakers popped within 3 days. The AC came out and checked everything and said they tightened some electrical wires in attic that should do it, no additional charge. The breakers popped again within a few days. The... Read More

Ron G
10/15/2016
I have a mother/daughter home and have two full kitchens, two washers, two dryers etc. I pay $69.58/month that covers two of everything (except furnace (1 each) and A/C (1 each)). For each claim I pay only $60 directly to the company doing the repairing. That's it. No matter how many visits the vendor has to make to correct the problem, I only pay the $60 once. I recently had a problem with a refrigerator and after two visits to replace parts, they could not fix it and it was deemed unrepairable. Landmark sent me a check to buy a new refrigerator. You can't beat that. I would recommend Landmark to anyone who owns a home. It's a great deal.

D
Dan M
9/29/2016
Landmark Home Warranty gives me peace of mind and allows me to use my financial resources for family activities rather than house espenses.

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