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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

Loading Reviews ...
kenna.rieske
10/11/2018
This is our first home and we didn't know how difficult it would be to work with a home warranty company. Landmark has made it easy and quick. They quickly ascertain the problem over the phone and set us up with local services right away. We had some trouble getting in touch with our plumber to set up the appointment, and I was worried that the job would never get done and we'd be forgotten, but Landmark was diligent in following up with us and helped us get the job done. They contacted the plumber for us and stayed in contact with us until the service was completed.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Kenna, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home and are please to have serviced you in a timely manner. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
K
Kelly S
10/10/2018
Very responsive to our requests for assistance. The individual who came to our home was very knowledgeable and courteous. We are currently waiting for a decision on our oven/microwave combo. The control panel went out and a replacement is not available. The person who came to our home said this control panel is no longer made.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Kelly, We are glad to see that our agents and contractors have been able to provide you with 4-star service! I see that we are currently pending the diagnosis from the contractor to determine the next steps. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Andy P
10/6/2018
Landmark customer service representatives were very empathetic to our service request and worked diligently to get it resolved as soon as possible. Also very patient with me during my first service call (i had a lot of questions!) and confidently answered each question with professionalism and knowledge.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Andy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
T
Terri E
10/5/2018
I highly recommend Landmark Home Warranty to all my clients and I have my own home warranty with Landmark. I am super pleased with their service process, quick, painless, and their vendors are amazing. Excellent service always!!! Landmark I will not be without them for my home warranty!!!!!!!!!!!

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Terri, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
A
Abbie
9/10/2018
After waking up and seeing one messy looking pool I realized that my vacuum was not working. There was a circuit on my panel that was red. The electricity was not the issue. It had to be the pump itself. I called Landmark, and they opened the claim. I asked if it was possible to find someone to come that day (Saturday) and they said most pool companies don't work on Saturdays but they went thru their list and then did a Google search and found a company that was open on Saturdays. They quickly contacted the company and they had a tech available later in the morning. Fast forward and hour or so and the tech was at my door and agreed it was the pool pump. He was able to quickly take care of... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Abby, I am happy to hear that we were able to provide you with timely service and repair your pool vacuum on the same day! We thank you for the time you have taken to share your feedback. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
J
Julie G
9/5/2018
Whenever I call a hgh quality professional comes out and fixes my problem.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Julie, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
J
Juliette B
8/20/2018
I originally opened a claim on my refrigerator back in February. It is late August now and my refrigerator is still broken. Multiple contractors have come out and attempted to fix my refrigerator. They temporarily fix the problem but the refrigerator soon breaks again. Landmark Home Warranty will not replace the refrigerator despite multiple failed attempts to fix it. I have wasted so much time and money on this refrigerator. Landmark Home Warranty will not cover the price of all the food that I have lost. My refrigerator is not working again. Today I contacted them again about the refrigerator. When I asked to speak to a supervisor I was lied to by an associate, she told me that she... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Juliette, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your refrigerator. That is not the service we intend to provide for our homeowners. I will be forwarding your feedback to the appropriate departments to implement the necessary steps to better our services. I would also like the opportunity to review your service requests in more detail to better address your concerns. Please reach out to me directly at customerrelations@landmarkhw.com with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
L
Logan
8/19/2018
Nothing special. Service is okay and decent. When I requested a service appointment I got an email saying company such and such would call in a few hours. They never did, so had to call and set up an appointment myself, 5 star service would have been Landmark taking care of that themselves. Kind of disappointed that the only actual phone call we ever got from Landmark Home Warranty was after our service was complete the plumber recommended a chemical flush on our hot water heater. There was no clear process of what was to happen next, when I filled out a review I got a call about that review stating that routine service and up keep would not be covered under the warranty. If that is what... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Logan, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. It is not the service we intend to provide. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
C
Casey_mason530
8/19/2018
Super friendly service and helped me get my issue resolved immediately! Thank you!

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Casey, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
S
Suzanne G
8/18/2018
I've had two occasions to use my home warranty insurance this year: 1. Dryer stopped working. They sent an absolute idiot to fix the dryer who just kept saying he needed to order to more parts. After several appointments it became apparent he didn't know what he was doing so I called the local appliance dealer who sent out a repairman the same day and had the dryer running in five minutes. He charged me $60 and Landmark Home warranty sent me a check for $80. It all ended well. 2. My refrigerator left a layer of ice on all the items on the top shelf. A reputable repairman came out who ordered and installed, to my satisfaction, a new thermostat. A positive experience.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Suzanne, We are glad to see that we have been able to provide you with 4-star service! I am sorry to hear of your experience with your dryer. We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
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