Landmark Home Warranty Review

Rating: 9 / 10 (Excellent)
93 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting at $35 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B.

How is Landmark rated?


Contract & Price
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Landmark has reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. Despite its relatively high annual premiums, Landmark’s online availability and its customer-centric policies make up for it. By and large, Landmark delivers a customer experience that works precisely as advertised.


Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
Typical Systems Benefit Limit

Coverage - 10 / 10

Landmark’s home warranties automatically include certain systems with all their policies. Their appliance coverage is made available in the combo plans, while specialty items are generally add-ons. Specific covered items differ by state, however. The appliance cap is universally set at $500 and systems at $1,000.

What does Landmark cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Garage Door Openers
  • Garbage Disposal


For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $410
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
Online Quote/Application

Contract & Price - 6 / 10

Landmark’s home warranties begin at a base-level, non-mandatory, 12-month contract starting at $410 annually, which is a bit high. They have an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service


Service Fee
Maintenance Records Required for Service?
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 9 / 10

Unlike some of their competitors, Landmark offers a flat service fee of $60. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
Number of Employees
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 10 / 10

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded

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93 Customer Comments & Reviews

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Kelvin C
, Texas
Landmark Home Warranty is terrible. I had Landmark Home Warranty for two of my properties. Their process was lengthy and the service provided by their contractor was terrible. I was forced to spend almost $3600 direct cost to completely fix the issue, not including the cost for Landmark warranty. The process and service were very terrible. I had to be the project manager to contact both Landmark and the contractor several times a day to get things going. It took Landmark 25 days to replace the evaporator coil and they asked me to pay $1400 out of pocket. However, the contractor assigned by Landmark (Simple Air Solution) didn’t actually fix the issue. The temperature still remained... Read More

Sierra Vista, Arizona
This company has cheated me three out of four calls. I contacted them twice by email and after not hearing from them, called a repair on my own. Refused to cover because I didn't contact them. Email isn't sufficient. Third time I contacted by phone and they repaired my AC but it took four days. Southern AZ without AC...not good. Fourth time I called because my garage door broke, trapping my vehicle inside. I call at 1:15 in the afternoon on a Friday when I couldn't get my car out. Supposedly they submitted a work order and a 1:30 sent me notice with instructions that if I didn't hear from the contractor within 5 hours to "feel free" to contact the contractor myself. At 5:30, I... Read More

Carol K
Yuma, Arizona
We live in Yuma, Az and have a Landmark home warranty, We have never filed a claim with them until 2 days ago when our air conditioner wasn't keeping up with the 110 plus degree heat, so we called Landmark. They did send a tech out & he said there was a leak, but he couldn't find it. So a special tech came yesterday, found the leak(needed a new coil). It's 94 degrees in our house right now, with 5 fans running, just pushing hot air around! Landmark has been unable to get the coil to Yuma, Maybe tomorrow??? So, we have to go to a hotel until the air conditioner is fixed. I would advice people to think twice before using this company. Dave & Carol Thornton

Top Rated
Our Partner
9.0 / 10
  • Service Available in Arizona, Idaho, Oregon, Nevada, Texas and Utah
  • Generous Coverage Including Pest Control and Improper Repairs
  • Most Extensive List of Covered Items
  • Excellent Customer Satisfaction
  • Service fee $60 - $100, depending on state
  • Emergency services available