Landmark Home Warranty Review
93 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting at $35 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B.
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93 Customer Comments & Reviews
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Landmark Home Warranty is terrible. I had Landmark Home Warranty for two of my properties. Their process was lengthy and the service provided by their contractor was terrible. I was forced to spend almost $3600 direct cost to completely fix the issue, not including the cost for Landmark warranty. The process and service were very terrible. I had to be the project manager to contact both Landmark and the contractor several times a day to get things going. It took Landmark 25 days to replace the evaporator coil and they asked me to pay $1400 out of pocket. However, the contractor assigned by Landmark (Simple Air Solution) didn’t actually fix the issue. The temperature still remained... Read More
This company has cheated me three out of four calls. I contacted them twice by email and after not hearing from them, called a repair on my own. Refused to cover because I didn't contact them. Email isn't sufficient. Third time I contacted by phone and they repaired my AC but it took four days. Southern AZ without AC...not good. Fourth time I called because my garage door broke, trapping my vehicle inside. I call at 1:15 in the afternoon on a Friday when I couldn't get my car out. Supposedly they submitted a work order and a 1:30 sent me notice with instructions that if I didn't hear from the contractor within 5 hours to "feel free" to contact the contractor myself. At 5:30, I... Read More
We live in Yuma, Az and have a Landmark home warranty, We have never filed a claim with them until 2 days ago when our air conditioner wasn't keeping up with the 110 plus degree heat, so we called Landmark. They did send a tech out & he said there was a leak, but he couldn't find it. So a special tech came yesterday, found the leak(needed a new coil). It's 94 degrees in our house right now, with 5 fans running, just pushing hot air around! Landmark has been unable to get the coil to Yuma, Maybe tomorrow??? So, we have to go to a hotel until the air conditioner is fixed. I would advice people to think twice before using this company. Dave & Carol Thornton