Landmark Home Warranty Review


Rating: 9 / 10 (Excellent)
93 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting at $35 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B.

How is Landmark rated?

Breakdown

10/10
Coverage
10/10
Reputation
6/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Landmark has reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. Despite its relatively high annual premiums, Landmark’s online availability and its customer-centric policies make up for it. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$1,000

Coverage - 10 / 10

Landmark’s home warranties automatically include certain systems with all their policies. Their appliance coverage is made available in the combo plans, while specialty items are generally add-ons. Specific covered items differ by state, however. The appliance cap is universally set at $500 and systems at $1,000.

What does Landmark cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $410
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Landmark’s home warranties begin at a base-level, non-mandatory, 12-month contract starting at $410 annually, which is a bit high. They have an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Sample Contract

Landmark provides a sample contract for potential customers on its website:

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
60
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 9 / 10

Unlike some of their competitors, Landmark offers a flat service fee of $60. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Rating
216
BBB Neutral Reviews
4
BBB Negative Reviews
73
Date Collected
2017-07-21

Reputation - 10 / 10

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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93 Customer Comments & Reviews

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R
Ryan C
San Antonio, Texas
6/21/2017
This is a cautionary tale of why you should not use home warranty companies, particularly Landmark Home Warranty. In it, you will find the story of a company who would do whatever it could to not fulfill the terms of its contract, instead opting to consistently shift the blame to the homeowners. First, a little background… Back in September 2016, my soon-to-be wife and I so excited to finally put our days of renting behind us. Of course, the process of buying a home, particularly your first, is long and frustrating, but we got through it and now own a beautiful 2,000 square foot home in the northern part of San Antonio, Texas. During the process, we had a home inspection done back at... Read More


Sammie B
Dallas, Texas
6/1/2017
Landmark has been such a great warranty company to work with since buying my first home. They've been helpful with claims, questions that I think are stupid (but they disagree and show me patience!), and in ensuring that I'm getting the most out of my warrant coverage. I would recommend Landmark to anyone looking for a great home warranty company!


Dag C
League City, Texas
6/1/2017
LHW responded to my e-claim and follow-up e-mail by a direct call within minutes. Their choice of service provider (for pool repair/ service) was proficient and accommodating. Although they were busy (Memorial Day week), they broke into their schedule to diagnose the problem. The claim was processed and approved within 36 hours. This contrasted with a past pool claim where the supplier was ill-equipped and disinterested to service the area. My prior feedback was considered by LHW and resulted in substantial improvements.


R
rjoneschgo@gmail.com
West Jordan, Utah
5/31/2017
My experience with Landmark Home Warranty has always been positive. I scheduled a technician to come out to do the preseason check on my AC. He was able to come out that same week. He was able to put in a new thermostat as the one I had wasn't working. He was very professional and knowledgeable and explained everything to me. The price for the service call was reasonable. The Landmark Claims Manager was very friendly and professional.


S
Susan
Salt Lake City, Utah
5/31/2017
Great service and they always follow up to make sure the issue was resolved.


M
Michele
Santa Ana, California
5/31/2017
Awesome customer service


K
Krystal
Kaysville, Utah
5/31/2017
Everyone was very friendly and efficient thank you


W
Wanda T
Houston, Texas
5/31/2017
They had to come back out and fix my ice maker. I did not have to pay the fee again. The service was fast and the technician was very nice and professional. Works like a new one now!


T
Tara T
Emmett, Idaho
5/31/2017
I've never had a home warranty company before, so don't have any previous experiences to compare mine to; however, I'm more than satisfied with the level of service that I've received on each claim with Landmark Home Warranty. After filing a claim, I'm contacted via email within an hour to let me know the name of the service provider who will be helping me, and usually receive a call from them to schedule a time to come to my home within two hours. Each service technician has been prompt, professional, and courteous. I've had a refrigerator fan go out and most recently on the last day of my warranty coverage (I have renewed my policy for another year) my microwave decided to die. I filed... Read More


M
Melanie B
Santaquin, Utah
5/31/2017
Every time I call they are very friendly, patient, and understanding. Do not regret getting a home warranty through them one bit!



Top Rated
Our Partner
9.0 / 10
  • Service Available in Arizona, Idaho, Oregon, Nevada, Texas and Utah
  • Generous Coverage Including Pest Control and Improper Repairs
  • Most Extensive List of Covered Items
  • Excellent Customer Satisfaction
  • Service fee $60 - $100, depending on state
  • Emergency services available