Landmark Home Warranty Review


Rating: 9 / 10 (Excellent)
105 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.

How is Landmark rated?

Breakdown

10/10
Coverage
10/10
Reputation
6/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Landmark has reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage - 10 / 10

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live.

Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Like the service fee, Landmark's yearly premium for its Homeowner Plans vary by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection.

Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 9 / 10

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Rating
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 10 / 10

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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105 Customer Comments & Reviews

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T
TaSauna
Round Rock, Texas
9/11/2017
I scheduled the re-key service online, paid online, called and had the service scheduled with no problem at all, and the re-key service was great. I'm very satisfied.


R
Randy F
Eagle, Idaho
9/3/2017
As a real estate agent, I always recommend Landmark Home Warranty for both my Buyers and Sellers. I have never had a complaint. My wife and I purchased our "retirement" home this summer. There was no question but that we would purchase a Landmark Home Warranty as part of our purchase package. Immediately upon closing we were notified by Landmark of the coverage available to us in our Warranty. Just this last week, the power outlet to our washing machine quit working. Of course, I thought a circuit breaker had been tripped. I did all the things I knew to try to re-establish power, but failed. A quick phone call to a Landmark Home Warranty claims specialist who took the pertinent... Read More


Emily C
Salt Lake City, Utah
8/30/2017
Landmark was fairly good at answering my call, however they did not give me the name of the contractor who is supposed to come and fix my swamp cooler. That company did a terrible job as they had to come out and check my swamp cooler again because it started acting up a couple days after it was fixed. After he came back a second time, it started acting up again just a couple hours later. The warranty place is a pretty good company, but I don't trust the contractors they have worth a lick.


TJ G
Dallas, Texas
8/22/2017
Fast easy service. Good customer service.


Laura J
Salt Lake City, Utah
8/18/2017
I have had a Landmark Home Warranty for the past four years now. Each time I call, the person who helps me is professional, kind and knowledgeable. They get my claim started quickly and they also follow up after the claim is completed to be sure that I am 100% satisfied. Excellent company to work with!


C
Cydnee
American Fork, Utah
8/16/2017
I have never had worse customer service ever. AC broke they sent out a company that never finished wiring it. After calling LandMark they insisted the AC company did everything right basically I did not know what I was talking about. Odd as they also sent out an electrician that confirmed there was still something wrong with the AC unit, Only after they sent out the 2nd AC company did they find the issue and get it fixed. I find Land Mark to be very unprofessional and rude. Not again with these guys.


A
Ashley S
Nampa, Idaho
8/14/2017
We received a home warranty through Landmark when we purchased our house, and I have been very pleased with the level of service we have received. They are always quick to respond to any question or service request I have.


S
Sylan C
Houston, Texas
8/13/2017
Please be aware & tell all you know!!!I was billed for services that were not done by LMW hired trade (the trade admitted the mistake / DNB Plumbing). Related: Landmark Home Warranty - Don't buy a home warranty from Landmark I paid $70 (service call) and then an additional $473 and Landmark Warranty did nothing about it even after knowing that I was charged for services not done. Worse, they back up their trade for what they did! I tried to give LMW an opportunity to do the right thing, but they refused to do so! LMW refused to pay for standard installation on a water heater by claiming modifications were done, which were not. I am still out what I paid for services not... Read More


Pieter W
West Jordan, Utah
8/11/2017
I am a realtor and have ordered many homewarranties thru landmark over the years. Recently, I have purchased a home for myself and had the opportunity to experience their service first hand. I had an issue with my air conditioner not working(on a weekend of course), and called landmark. they were very helpful on saturday and, although the contractor did not call me until monday(which I expected), they did have a good, qualified contractor come out.it took a little while to get the repair approved and part ordered, but the local landmark rep-Nate went above and beyond the call of duty and helped expedite the repair by going himself to pick up the part from the distributor and meet the... Read More


Eli D
San Antonio, Texas
8/7/2017
Very good personnel and work with you on large claims to resolve issues. One bad contractor for AC work who is now fired, but otherwise contractors have been honest and did good work.



Top Rated
Our Partner
9.0 / 10
  • Service Available in Arizona, Idaho, Oregon, Nevada, Texas and Utah
  • Generous Coverage Including Pest Control and Improper Repairs
  • Most Extensive List of Covered Items
  • Excellent Customer Satisfaction
  • Service fee $60 - $100, depending on state
  • Emergency services available