Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Landmark Review

Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
View Top 10 List

How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Landmark Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

208 Customer Comments & Reviews

Loading Reviews ...
B
bob
9/10/2019
Land mark cheated us out of over $2,300 on an AC replacement

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Homeowner, I am sorry to hear about your recent experience with your HVAC service request. I would like to review your request in detail to better address your concerns. Please reach out to me directly at customerrelations@landmarkhw.com with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
tarakanovanatalina
8/29/2019
The worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they should replace the fridge. In 2 months I called to the company with the same problem. They sent another contractor and he found another problem and this problem is not covered by home warranty!!! How do you like it!!! I asked why the conclusion of the second contractor is more important than the first one and I asked to sent another contractor. They refused to do it and answered in a rude form... Read More

S
Sterling D
8/27/2019
I've so far had nothing but good experiences with them. Every time I've had an issue with my home and have submitted a service request, they've responded and scheduled a service company very quickly. Highly recommended.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Sterling, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Delaina J
8/7/2019
Landmark Home Warranty customer service was very helpful with any questions I had esp WHY it was taking so long to get results. They sincerely apologized for the delay reassuring us that they were doing all they could to get item repaired or replaced.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Delaina, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Liz D
8/6/2019
Landmark Home warranty has ridiculous policies. I purchased a home at the end of April 2019 and with the purchase of this home I received a home warranty through Landmark. When you think about what a home warranty is, it is to protect you from things that go wrong with your house during the first year of ownership. Recently I started having issues with with my AC unit and I turned to my home warranty and they said I had to go through the manufacture because it was under 5 years old. I though OK I will try that. When I contacted the manufacture they said they would only cover the parts and not the labor. They said that my Home warranty should be able to cover the labor. They said to tell... Read More

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Liz, Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com.
Jim W
8/3/2019
I can’t say enough positive things about Landmark Home Warranty. The few times I’ve had to use them, they have been easy to work with and stay on top of the repair process all the way to completion. Their associates were competent and easy to stay in contact with. The contractors that landmark uses I’ve always been professional, courteous and complete the work in a timely manner. Great job Landmark.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Jim, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
4ccraymond
7/28/2019
Landmark has been very quick to respond and quickly had our dishwasher replaced when it started leaking. Great company and great customer service.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Chase, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
T
Ty L
7/26/2019
Twice I have had what constituted an emergency according to my contract and twice I had to fight my butt of to get them to respond to it. It was absolutely ridiculous the amount of time I had to put into getting the work done. 1st time, I had to spend hours and multiple phone calls to get someone their to react to a broken cooling system when the heat was 10 degrees over what is constituted an emergency. It took talking to 3 people to get anyone to take action. ended up taking 3 days to get fixed even though there is a 24 hour guaranteed turn around. 2nd time, I spent 4 days on the phone with people trying to get help. In the end they just passed the buck and made me spend my... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Ty Lar, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
M
Michelle
7/17/2019
This company sold out to something that’s very wrong before I cancelled I had a rental property tenant that’s garage door wasn’t working claim denied again! I’m turning this joke of a company in to the better business bureau I’ve been with LMHW for 7 years but the name isn’t worth anything anymore. Paying them now it’s a guarantee you throwing you money away. Class action lawsuit is what needs to happen ! This company needs to be put out of business. More to come because there’s so much

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Michelle, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your A/C service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at customerrelations@landmarkhw.com with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
R
Robert M
6/20/2019
Do not buy a Landmark Home Warranty. I had to have my AC unit replaced. Landmark would not replace the indoor unit after installing a new outdoor unit even though my indoor unit was not combatable with what was installed. Cost me over $2,000 and took almost 3 months

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Robert, Thank you for the time you have taken to share your feedback. I am sorry to hear about your experience and that you feel this way. The warranty covers for items that have gone into failure. Because your indoor unit is still in good working order, we would be unable to cover for the replacement. The indoor unit needed to be modified in order for your new system to be compatible in your home. Unfortunately, the warranty does not cover for modifications. I do see that we were able to waive your service call fee. I would be happy to go over any more concerns in more detail. You can reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons