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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

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M
MIGUEL
11/2/2017
MUY PROFESIONALES Y AMABLES EN EL TRATO TANTO LOS ADMINISTRATIVOS Y EL TÉCNICO QUE REALIZO LOS TRABAJOS. ESTOY MUY AGRADECIDO !!!

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Gracias por esta revisión de tu experiencia. Si necesita algo más, no dude en comunicarse con nosotros directamente. ¡Gracias!
Kara L
11/2/2017
We had to have our refrigerator replaced and our hot water heater serviced. Both times our claims were handled quickly and they used good service people. We are very happy

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
We are so glad you were happy with the service provided! It is our goal to provide remarkable service to every homeowner. I appreciate your feedback. Should you need anything further, please do not hesitate to reach out to us directly. Thank you, Candace Parke cparke@landmarkhw.com Customer Relations Manager
Craig H
10/31/2017
We have had several occasions in the past two years to avail ourselves of Landmark, and we have never been disappointed. With the horror stories we've read of other people's dealings with home warranties, we're thrilled our interactions with Landmark have been nothing but positive.

F
Frances F
10/25/2017
I had a major plumbing problem, and the staff, Ruby, in the office was very helpful, friendly and went out of her way to get someone out as soon as possible. It took two trips, but the plumbers were also friendly and fixed the problem. Landmark keep me aware of where the plumbers were and exactly when they would be at my house. I’m so happy that I have Landmark Home Warantee.

Leeann M
10/14/2017
I have been very pleased with Landmark Home Warranty. I even signed up for a 2nd year! The people in the office are so nice when I call. The Pros they have sent out so far have exceeded any expectations! The re-key Pro I had came out without me having to be at home, even replacing a broken doorknob! And it looks great. The Heating Pro was so awesome. I missed my first appointment with him and he just arranged to come out the next day. He wasn't even upset about it! Showed me how to change the furnace filter, how to use a new thermostat and even turned up the heat on my water heater! Was even nice to my cats. Being a single lady homeowner, having peace of mind and someone to call when I... Read More

J
jhazard
10/12/2017
I was reluctant at first to pay for a home warranty. But every year it is worth the monthly cost! Not only haveI saved hundreds of dollars, but I rest easy knowing Landmark has my back.

Deb D
10/10/2017
Great customer service! I can call them 24/7!

L
Laura
10/7/2017
My water heater rusted and was leaking out the bottom. They were very fast with emailing me the details of who my contractor would be to do repairs. And stayed on top of it the whole process by phone or emails. Grateful for Landmark Home Warranty!

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Laura, We are so glad your water heater was fixed timely. I know that is a stressful situation to deal with. Protecting your home brings us joy and we are happy to help. Please let us know if there is anything we can do for you. Thank you, Candace Parke cparke@landmarkhw.com Customer Relations Manager
C
cynthia m
10/6/2017
They were good a few years ago, but they raised the service call without notification and when you ask for service it takes days to get it, even with emergencies. The folks on the phone are not helpful (sounded like they were 14 years old!) and had no idea what an "leaking water and causing lots of damage" meant in terms of emergent service. After having them for years, I am canceling. I have paid 60$ for service calls and to suddenly get charged 100$ because I have paid for the premium contract, does not seem fair and they should have notified me of the increase. Additionally, the contractors they get are not the best.

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Cynthia, I can see how you would be frustrated with the increase in cost. Our service fees changed when we updated the contract. In terms of asking questions, that is what we ask our representatives to do. We want to be able to make sure that in these types of situations there is no way for us to solve the ongoing damage problem before additional is caused. I am sorry that you were not satisfied with the level of service. Landmark strives to assist our homeowners in the best way possible. Thank you, Candace Parke cparke@landmarkhw.com Customer Relations Manager
R
Ryan
10/4/2017
Pool filter tank cracked and a replacement is not available any longer. Landmark decided to only pay for the bottom half and leave me with a pool that won't work and get me back running unless I buy the top half. Absolutely ridiculous. Get my equipment running as that's why I bought the warranty plus enhanced to cover this type of stuff.

M
Mari D  
Official Response

Responder of Landmark Home Warranty
Ryan, Landmark appreciates your feedback. We are constantly working to improve our services to all homeowners. Generally, we do not cover for lack of maintenance, mismatched systems, or access though I would be happy to review the details of your claim in hopes of an amicable resolution. Please contact me directly with your property address via email and I will get back with you soon with my findings Thank you, Candace Parke Cparke@landmakrhw.com Customer Relations Manager
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🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
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