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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004.

The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors.

For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service.

By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation.

The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan.

For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan.

The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state.

In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650.

In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection.

Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium.

The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100.

Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors.

Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

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A
Ashley S
8/14/2017
We received a home warranty through Landmark when we purchased our house, and I have been very pleased with the level of service we have received. They are always quick to respond to any question or service request I have.

S
Sylan C
8/13/2017
Please be aware & tell all you know!!!I was billed for services that were not done by LMW hired trade (the trade admitted the mistake / DNB Plumbing). Related: Landmark Home Warranty - Don't buy a home warranty from Landmark I paid $70 (service call) and then an additional $473 and Landmark Warranty did nothing about it even after knowing that I was charged for services not done. Worse, they back up their trade for what they did! I tried to give LMW an opportunity to do the right thing, but they refused to do so! LMW refused to pay for standard installation on a water heater by claiming modifications were done, which were not. I am still out what I paid for services not... Read More

Pieter W
8/11/2017
I am a realtor and have ordered many homewarranties thru landmark over the years. Recently, I have purchased a home for myself and had the opportunity to experience their service first hand. I had an issue with my air conditioner not working(on a weekend of course), and called landmark. they were very helpful on saturday and, although the contractor did not call me until monday(which I expected), they did have a good, qualified contractor come out.it took a little while to get the repair approved and part ordered, but the local landmark rep-Nate went above and beyond the call of duty and helped expedite the repair by going himself to pick up the part from the distributor and meet the... Read More

Eli D
8/7/2017
Very good personnel and work with you on large claims to resolve issues. One bad contractor for AC work who is now fired, but otherwise contractors have been honest and did good work.

April J
7/17/2017
Simple to use when needed .

E
Erica
7/10/2017
Once I placed the service request I received a call regarding my request within 20 minutes, it was July 4th. The next morning the service technician was out and everything was fixed. Great customer service.

R
Ryan C
6/21/2017
This is a cautionary tale of why you should not use home warranty companies, particularly Landmark Home Warranty. In it, you will find the story of a company who would do whatever it could to not fulfill the terms of its contract, instead opting to consistently shift the blame to the homeowners. First, a little background… Back in September 2016, my soon-to-be wife and I so excited to finally put our days of renting behind us. Of course, the process of buying a home, particularly your first, is long and frustrating, but we got through it and now own a beautiful 2,000 square foot home in the northern part of San Antonio, Texas. During the process, we had a home inspection done back at... Read More

Sammie B
6/1/2017
Landmark has been such a great warranty company to work with since buying my first home. They've been helpful with claims, questions that I think are stupid (but they disagree and show me patience!), and in ensuring that I'm getting the most out of my warrant coverage. I would recommend Landmark to anyone looking for a great home warranty company!

Dag C
6/1/2017
LHW responded to my e-claim and follow-up e-mail by a direct call within minutes. Their choice of service provider (for pool repair/ service) was proficient and accommodating. Although they were busy (Memorial Day week), they broke into their schedule to diagnose the problem. The claim was processed and approved within 36 hours. This contrasted with a past pool claim where the supplier was ill-equipped and disinterested to service the area. My prior feedback was considered by LHW and resulted in substantial improvements.

R
rjoneschgo
5/31/2017
My experience with Landmark Home Warranty has always been positive. I scheduled a technician to come out to do the preseason check on my AC. He was able to come out that same week. He was able to put in a new thermostat as the one I had wasn't working. He was very professional and knowledgeable and explained everything to me. The price for the service call was reasonable. The Landmark Claims Manager was very friendly and professional.

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