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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

Loading Reviews ...
J
Josh
2/7/2018
Very good service.

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Josh, Thank you for your feedback! We are glad to hear that we have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Blake P
2/6/2018
after a few hiccups connecting with the locksmith, everything worked out fine.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Blake, Thank you for taking the time to leave us a review and rate us. We greatly appreciate your feedback. I'm glad to hear we were able to overcome the hiccups and provide you service. Please do not hesitate to reach out to us for anything you may need! Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
R
Randy F
1/26/2018
Always top of the line claims handling and service. As a Realtor, that is why I always recommend Landmark Home Warranty to my clients. I know they will experience the same superior service as I do.

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Randy, Thank you for your feedback! We are pleased to hear we have been able to deliver superior service for you. Thank you for recommending Landmark! Please do not hesitate to reach out to us if you need anything. Respectfully, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Lesli D
1/24/2018
I have had Landmark Home Warranty on multiple homes I have owned, or rented. They have always been easy to work with, and have taken care of our requests quickly and professionally. I just renewed my contract for another year.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Leslie, We are pleased to hear of your experience with us. We hope to continue providing remarkable service for you for the upcoming years! Please do not hesitate to reach out to us for anything you may need. Thank you! Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Don-Jenna H
1/20/2018
They have always responded immediately after I have put in a help ticket. They also follow up continually to make sure everything got done to my liking.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Don-Jenna, Thank you for the feedback! we are glad to hear that we have been able to provide you with remarkable service. We look forward to providing you 5- star Rating service in the future. Please feel free to reach out to us for all your home warranty needs. Thank you Cheyenne Rapier| Customer Relations Manager | customerrelations@landmarkhw.com
E
Eric C
12/26/2017
We purchased a house and got a Landmark home warranty. For the only time we've had to call to repair a dishwasher, Landmark has been fair, professional, helpful, and nice to work with. It's eased our minds, and we had a solid professional from their network do the work.

Caitlin M
11/20/2017
Setup was great, and company came and did service requested. Only downside was the time...they texted saying they were on their way, but it was almost 2 hours before they arrived.

K
Kevin
11/8/2017
Great Service! Replaced my oven that was not working.

Lisa J
11/4/2017
Great experience on the phone. Very helpful. Sent a great company, they had to replace the garage door opener. Very quick and well done. A little frustration because I can’t seem to change my address (add a crucial N to the street) or primary email (I’ve tried to over the phone a couple of times) and the repairmen went to the wrong address looked at their garage door opener and struggled trying to figure out the problem.

A
Amery
11/3/2017
Our first year with Landmark was great. Service requests were completed in a timely manner; in fact, technicians were able to fix our plumbing and AC issues in the first visit. We had a total of three requests in the first year. We renewed with Landmark a second year, and it's been horrible. The first service request we placed after our renewal took nearly 4 weeks to complete. It was another plumbing issue that made our guest bathroom unavailable, therefore everyone in the house was sharing the master bathroom. The first delay was from Landmark assigning our request to a contractor that was too far. According to the contractor, "Landmark does this to me all the time! If they send me out... Read More

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Amery, I want to work on this for you. I think I may be able to assist. With the limited information provided, I cannot find a contract. Can you please email me directly so that we can get this request moved along quickly for you? Thank you, Candace Parke cparke@landmarkhw.com Customer Relations Manager
Top Rated
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🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
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