Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Landmark Review

Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
View Top 10 List

How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation. The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan. For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan. The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state. In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650. In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection. Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium. The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Landmark Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

208 Customer Comments & Reviews

Loading Reviews ...
A
AJ
5/7/2018
I had a terrible experience with Landmark. I called because I was having issues with my faucet, I asked if the service fee ($70) covered the FULL replacement of my faucet and the labor. They responded yes. When the plumber came out, he took one look at the faucet and said it needs to be replaced. He said there is nothing he could do that day, he would have to submit a report to get the warranty company to authorize the replacement. He said we had two options the warranty company would either give the plumber $20 to buy a cheap faucet or we could get the warranty company to cash out the faucet and we could take that money to put towards a better faucet. When I talk to the Landmark... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear AJ, I am sorry to hear of your experience with your faucet. I would like to be able to review the details of your dispatch ticket to appropriately address your concerns. Please reach out to me directly at customerrelations@landmarkhw.com. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
S
Sue A
5/6/2018
Nothing but excellent service from this company. Everyone is so friendly and helpful and care about their customers. They keep on top of every service request and follow up immediately to make sure things are running smoothly. I give them more than 5 stars.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Sue, We are pleased to hear we have been able to provide you with 5-star service and a peace of mind when it comes to your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
D
Daniel
5/5/2018
Literally have been lied to the second I purchased Landmark's "warranty." It covers next to nothing, saddles the customer with the cost, and is a quick cash grab to see how long it takes for a customer to realize they've been duped. If you're a consumer. Don't listen to what your agent says. Avoid this company like the plague.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Daniel, Thank you for taking the time to provide us with your feedback. I am sorry to hear of the experience you have had with us thus far. We have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. I see that you have had a recent dispatch ticket for your HVAC unit. I would like to go over the details of your concerns to address them more appropriately. Please reach out to me directly at customerrelations@landmarkhw.com. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
T
Tracey M
4/25/2018
Only reason I did half a star is it would not let me rate Landmark as no stars. For over a year we have been working with Landmark after one of their contractors did a poor job on our air conoditing unit (which was new) and our furnace. Our furnace was so damaged by their contractors that we got a new one which again was not installed correctly. We went all last summer having to run window air contioning units that we had to purchase to make our house bearable to live it for our young child. We went without heat in the winter. We were lucky we had a pallet stove to fall back on. Sorry is no longer enough from this warranty company and the low quality contractors they use in Idaho.... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Tracey, I am sincerely sorry to hear of your experience with your HVAC unit. That is not the service Landmark intends to provide for our homeowners. Your feedback is taken very seriously. I would like to look into the details of your concerns to appropriately address them to assist you and better our services. I am unable to pull up your warranty with your name. Please reach out to me directly at customerrelations@landmarkhw.com to go over your warranty’s information in private. I look forward to helping you with your HVAC unit. Sincerely, Tiffany Nguyen Customer Relations Manager
S
Sandra
4/19/2018
Landmark is remarkable and great communication and efficiency. I received great service overall and I’m glad I chose Landmark

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Hello Sandra, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and have been able to efficiently communicate with you. We are happy to be able to provide you with a peace of mind when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
A
Akeara
3/29/2018
Great fast service!! Would recommend them. Coverage is great too! They came out and relayed our house right away after closing!!

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Hello Akeara, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service and bring you a peace of mind when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
K
Kirk C
2/23/2018
If Landmark Home Warranty is "premiere" this must be a sucky industry! This service is a rip off. The only reason I have it is that my real estate agent wrote it into the contact for the seller to pay for. The warranty covers NOTHING. Their special services are rip offs! Pay Landmark another $60, and their contractor will come rekey your house. It costs $60 or less from any reputable key smith. Pay Landmark $60 and they'll have your furnace cleaned and inspected ($60 more for the AC). Reputable local contractors offer the same service for $49. All I can figure is that the real estate agents are getting kick backs from Landmark.

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Kirk, Thank you for taking the time to rate and review us. We appreciate your feedback and take it very seriously. I am sorry to hear of your experience. If you wish to have the warranty assist you on coverage, a service request would need to be opened. The service call fee is due for every service request needed. It is ultimately your decision on how you would like to move forward on repairs for your home. You are more than welcome to use your own contractor at your own expense. However, the warranty will not reimburse for work that is done outside of the guidelines. I would be more than happy to assist you and address your concerns more appropriately. You can reach me directly at customerrelations@landmarkhw.com. Respectfully, Tiffany Nguyen Customer Relations Manager
T
Trina
2/19/2018
I filled my Garage Claim online, was contacted within the hour, appointment from the Contractor was made for the following day. The Tech was running behind, but when he showed up, had it fixed within less than 30 minutes. Excellent Service.

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Trina, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
R
Robert H
2/15/2018
I am a REALTOR in the DFW area. Have sent many, many clients your way over the last 4 years. Now, the first time I actually need your help on a "NEW" buyer, you shut me and my client down! Game over!! I will never send any more clients your way! Have 4 closings coming up in March! You will get NONE!!!

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Robert, I'm sorry to hear of your experience. I'd like to know what specifically we had shut you down for. I would be happy to look into your clients warranty to review what has happened. To go into more details, please reach out to me directly at customerrelations@landmarkhw.com. I look forward to assisting you. Respectfully, Tiffany Nguyen Customer Relations Manager
R
Ravi P
2/13/2018
I have extremely positive experiences with Landmark Home Warranty, on multiple occasions. When a service is required, they make it clear on the eligibility and once eligible, the process is a breeze. They follow up multiple times, both on emails and over emails, till the service company has responded to the service dispatch and has completed the work to our satisfaction. Cannot ask for anything more.

T
Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Ravi, Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons