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Landmark Home Warranty Review


Rating: 9 / 10 (Excellent)
75 Customer Reviews - see all reviews
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting at $35 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B.

How is Landmark rated?

Breakdown

10/10
Coverage
10/10
Reputation
6/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Landmark has reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. Despite its relatively high annual premiums, Landmark’s online availability and its customer-centric policies make up for it. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo/Hybrid
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$1,000

Coverage - 10 / 10

Landmark’s home warranties automatically include certain systems with all their policies. Their appliance coverage is made available in the combo plans, while specialty items are generally add-ons. Specific covered items differ by state, however. The appliance cap is universally set at $500 and systems at $1,000.

What does Landmark cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $410
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Landmark’s home warranties begin at a base-level, non-mandatory, 12-month contract starting at $410 annually, which is a bit high. They have an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Sample Contract

Landmark provides a sample contract for potential customers on its website:

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
60
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 9 / 10

Unlike some of their competitors, Landmark offers a flat service fee of $60. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Rating
216
BBB Neutral Reviews
4
BBB Negative Reviews
73
Date Collected
2017-07-21

Reputation - 10 / 10

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

Latest Landmark Reviews

7.65
Based on 75 Reviews from Landmark customers
Loading Reviews ...
Leeann M
Lehi, Utah

10/14/2017
I have been very pleased with Landmark Home Warranty. I even signed up for a 2nd year! The people in the office are so nice when I call. The Pros they have sent out so far have exceeded any expectations! The re-key Pro I had came out without me having to be at home, even replacing a broken doorknob! And it looks great. The Heating Pro was so awesome. I missed my first appointment with him and he just arranged to come out the next day. He wasn't even upset about it! Showed me how to change the furnace filter, how to use a new thermostat and even turned up the heat on my water heater! Was even nice to my cats. Being a single lady homeowner, having peace of mind and someone to call when I... Read More


J
jhazard
Boise, Idaho

10/12/2017
I was reluctant at first to pay for a home warranty. But every year it is worth the monthly cost! Not only haveI saved hundreds of dollars, but I rest easy knowing Landmark has my back.


Deb D
Yuma, Arizona

10/10/2017
Great customer service! I can call them 24/7!


L
Laura
Logan, Utah

10/7/2017
My water heater rusted and was leaking out the bottom. They were very fast with emailing me the details of who my contractor would be to do repairs. And stayed on top of it the whole process by phone or emails. Grateful for Landmark Home Warranty!

Candace P  
Official Response

Online Reputation Manager of Landmark Home Warranty
Laura, We are so glad your water heater was fixed timely. I know that is a stressful situation to deal with. Protecting your home brings us joy and we are happy to help. Please let us know if there is anything we can do for you. Thank you, Candace Parke [email protected] Customer Relations Manager

C
cynthia m
Arlington, Texas

10/6/2017
They were good a few years ago, but they raised the service call without notification and when you ask for service it takes days to get it, even with emergencies. The folks on the phone are not helpful (sounded like they were 14 years old!) and had no idea what an "leaking water and causing lots of damage" meant in terms of emergent service. After having them for years, I am canceling. I have paid 60$ for service calls and to suddenly get charged 100$ because I have paid for the premium contract, does not seem fair and they should have notified me of the increase. Additionally, the contractors they get are not the best.

Candace P  
Official Response

Online Reputation Manager of Landmark Home Warranty
Cynthia, I can see how you would be frustrated with the increase in cost. Our service fees changed when we updated the contract. In terms of asking questions, that is what we ask our representatives to do. We want to be able to make sure that in these types of situations there is no way for us to solve the ongoing damage problem before additional is caused. I am sorry that you were not satisfied with the level of service. Landmark strives to assist our homeowners in the best way possible. Thank you, Candace Parke [email protected] Customer Relations Manager

R
Ryan

10/4/2017
Pool filter tank cracked and a replacement is not available any longer. Landmark decided to only pay for the bottom half and leave me with a pool that won't work and get me back running unless I buy the top half. Absolutely ridiculous. Get my equipment running as that's why I bought the warranty plus enhanced to cover this type of stuff.

Mari D  
Official Response

Responder of Landmark Home Warranty
Ryan, Landmark appreciates your feedback. We are constantly working to improve our services to all homeowners. Generally, we do not cover for lack of maintenance, mismatched systems, or access though I would be happy to review the details of your claim in hopes of an amicable resolution. Please contact me directly with your property address via email and I will get back with you soon with my findings Thank you, Candace Parke [email protected] Customer Relations Manager

Steven R
Salt Lake City, Utah

9/30/2017
If I could do a zero rating I would. Landmark claim manager James Hair was extremely unhelpful and unwilling to help with a serious issue that came up yesterday after having my furnace serviced. The contractor that Landmark sent out to my house was fine and friendly however an hour or two after making his repair of the furnace we returned home to find that the entire home smelled of gas making it uninhabitable. I quickly called Landmark to see what they could do to remedy the situation and was told by James that he would try to get in touch with the contractor. This was at about 6 PM. From looking at the contractors website they should have been open another hour and Landmark Claim... Read More

Mari D  
Official Response

Responder of Landmark Home Warranty
Steven, Landmark appreciates your feedback. We are constantly working to improve our services to all homeowners. Generally, we do not cover for lack of maintenance, mismatched systems, or access though I would be happy to review the details of your claim in hopes of an amicable resolution. Please contact me directly with your property address via email and I will get back with you soon with my findings Thank you, Candace Parke [email protected] Customer Relations Manager

S
S S
Inez, Texas

9/28/2017
After discovering the water heater wasn't working and contacting Landmark, I quickly received an email from them telling me they had contacted a plumber who would be contacting us within a few hours. This was after business hours though. We didn't hear from the plumbing company that evening but they did call around 10 the following morning after I left a voice mail. The company gave me a 3 hour window in which they would be there that same day. I received a call from the plumber when he was heading to the house, as I had requested. The contractor came to the house during the expected window of time that afternoon, fixed the water heater quickly & was both professional and nice.... Read More


L
Lily B
Kaysville, Utah

9/26/2017
Great company, great service! They are always a pleasure to work with even when its not great news! Prices are fair, system is simple to use!


J
Judy E

9/21/2017
Landmark is very easy to submit a claim for service--- they have great followup. Very pleased! We have had to make three claims already after purchasing a new home in June--- all were plumbing issues. They sent two different plumbing companies out to complete the jobs. Both were excellent-- very knowledgeable. Extremely happy with this company!


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Landmark Home Warranty

Top Rated
Our Partner
9.0 / 10
  • Service Available in Arizona, Idaho, Oregon, Nevada, Texas and Utah
  • Generous Coverage Including Pest Control and Improper Repairs
  • Most Extensive List of Covered Items
  • Excellent Customer Satisfaction
  • Service fee $60 - $100, depending on state
  • Emergency services available