Landmark Home Warranty Review


Rating: 9.2 / 10 (Excellent)
53 Customer Reviews - see all reviews
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How is Landmark rated?
10/10
Plan Value
10/10
Customer Experience
6/10
Contracts
9/10
Restrictions
9/10
Contractor Network
10/10
Customer Base

Landmark Home Warranty - Overview

Founded in 2004, Landmark Home Warranty is an excellent home warranty provider with a strong history of satisfied customers. The company operates in Arizona, Idaho, Oregon, Nevada, Utah and Texas. It offers a Home Systems plan which provides generous coverage of most of the internal systems of your house, and a Total Protection plan which adds the appliances as well. What's more, Landmark allows homeowners to purchase coverage for additional items on an a la carte basis. Customers can choose from service fees ranging from $60 to $100 depending on the state, the higher service fee will translate to lower monthly premiums. Coverage is available for:

  • Single Family Residences
  • Condos
  • Duplex
  • Triplex
  • Fourplex 

Landmark is a dependable company that carries a A- rating with the BBB. They also have scores of disproportionately positive reviews online considering the customers usual experience with the home warranty marketplace. However, they are licensed in only six Western/Southwestern states. 

Landmark also provides a variety of plans for homes that are a part of a real estate transaction.

Coverage

 

Home Systems 

Total Protection

SERVICES

A/C & Heating Pre-Season Tune-ups

Yes

Yes

Pest Control

Yes

Yes

Subterranean Termite Treatment

Yes

Yes

NO FAULT COVERAGE

Improper Installations, Repairs, or Modifications

Yes

Yes

Mismatched Indoor and Outdoor Systems

Yes

Yes

Haul Away

Yes

Yes

AIR CONDITIONER/HEATER

Central AC (Unlimited Units)

Yes

Yes

Electric Heating System (Unlimited Units)

Yes

Yes

HVAC Modifications

Yes

Yes

Refrigerant Recovery, Recapture, and Recharge

Yes

Yes

Air Source Heat Pumps

Yes

Yes

ELECTRICAL

Wiring, Plugs, Switches, and Fuses

Yes

Yes

Panels and Subpanels

Yes

Yes

Junction Boxes and Circuit Breakers

Yes

Yes

Conduit

Yes

Yes

Ceiling and Exhaust Fans

Yes

Yes

PLUMBING

Water Heaters

Yes

Yes

Tankless Water Heaters

Yes

Yes

Plumbing Pipe Leaks

Yes

Yes

Drain Line Stoppages

Yes

Yes

Toilets

Yes

Yes

Whirlpool Motor and Pump Assembly

Yes

Yes

Shower and Diverter Valves

Yes

Yes

Faucets, Shower Heads, and Arms

Yes

Yes

Pressure Regulators

Yes

Yes

Interior Hose Bibbs

Yes

Yes

Hydrojetting

Yes

Yes

APPLIANCES

Garage Door Opener

 

Yes

Dishwasher

 

Yes

Garbage Disposal

 

Yes

Oven / Range / Cooktop

 

Yes

Built-In Microwave

 

Yes

Kitchen Refrigerator

 

Yes

Washer and Dryer

 

Yes

Central Vacuum

 

Yes

 

A La Carte Options

Garage Door Opener

$40

Garbage Disposal

$15

Dishwasher

$40

Oven, Range & Cooktop

$45

Built-In Microwave

$25

Kitchen Fridge

$50

Wet Bar Fridge

$25

Washer and Dryer

$85

Central Vacuum

$20

Stand Alone Freezer

$40

Water Softner

$45

Roof Leak Repair

$100

Exterior Pipe Leak Repair

$100

Swimming Pool and Hot Tub

$160

Salt Water Swimming Pool and Hot Tub

$340

Free Standing Icemaker

$45

Septic System and Pumping

$85

Grinder Pump

$150

Booster and Well Pump

$150

Well Pump

$90

Guest House Home Protection Plan

$145

Total Protection Add On

$250

 

Price

Landmark Home Warranty's annual rates change determining on which service fee you choose. The following are sample rates for Texas.

-- $70 Service Fee --

HOME SYSTEMS PLAN - $425
TOTAL PROTECTION PLAN - $675

-- $100 Service Fee --

HOME SYSTEMS PLAN - $360
TOTAL PROTECTION PLAN - $610

Landmark Home Warranty – Final Thoughts

Landmark Home Warranty offers great coverage on home systems and appliances for residential properties. In fact, for the price, they offer some of the most extensive coverage in the home warranty business. While many home warranty providers are looking for any reason at all to deny coverage, Landmark goes in the opposite direction and covers things other providers explicitly prohibit. Their No-Fault Coverage, which comes with both plans, will pay for systems and appliances that were improperly installed or repaired. And their Service coverage actually pays for pest control, so you won't have to have a separate pest control company. Lastly, as home warranty companies go, they have one of the best reputations for dependability and customer service.

If you live in the states of Arizona, Idaho, Oregon, Nevada, Utah and Texas, Landmark Home Warranty is our home warranty pick for you.

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Latest Reviews

7.64
Based on customer reviews
53 Reviews
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R
Ryan C
San Antonio, Texas
6/21/2017
This is a cautionary tale of why you should not use home warranty companies, particularly Landmark Home Warranty. In it, you will find the story of a company who would do whatever it could to not fulfill the terms of its contract, instead opting to consistently shift the blame to the homeowners. First, a little background… Back in September 2016, my soon-to-be wife and I so excited to finally put our days of renting behind us. Of course, the process of buying a home, particularly your first, is long and frustrating, but we got through it and now own a beautiful 2,000 square foot home in the northern part of San Antonio, Texas. During the process, we had a home inspection done back at... Read More

Sammie B
Grand Prairie, Texas
6/1/2017
Landmark has been such a great warranty company to work with since buying my first home. They've been helpful with claims, questions that I think are stupid (but they disagree and show me patience!), and in ensuring that I'm getting the most out of my warrant coverage. I would recommend Landmark to anyone looking for a great home warranty company!

Dag C
6/1/2017
LHW responded to my e-claim and follow-up e-mail by a direct call within minutes. Their choice of service provider (for pool repair/ service) was proficient and accommodating. Although they were busy (Memorial Day week), they broke into their schedule to diagnose the problem. The claim was processed and approved within 36 hours. This contrasted with a past pool claim where the supplier was ill-equipped and disinterested to service the area. My prior feedback was considered by LHW and resulted in substantial improvements.

R
[email protected]
West Jordan, Utah
6/1/2017
My experience with Landmark Home Warranty has always been positive. I scheduled a technician to come out to do the preseason check on my AC. He was able to come out that same week. He was able to put in a new thermostat as the one I had wasn't working. He was very professional and knowledgeable and explained everything to me. The price for the service call was reasonable. The Landmark Claims Manager was very friendly and professional.

S
Susan
Salt Lake City, Utah
6/1/2017
Great service and they always follow up to make sure the issue was resolved.

M
Michele
Irvine, California
6/1/2017
Awesome customer service

K
Krystal
Layton, Utah
5/31/2017
Everyone was very friendly and efficient thank you

W
Wanda T
Tomball, Texas
5/31/2017
They had to come back out and fix my ice maker. I did not have to pay the fee again. The service was fast and the technician was very nice and professional. Works like a new one now!

T
Tara T
Boise, Idaho
5/31/2017
I've never had a home warranty company before, so don't have any previous experiences to compare mine to; however, I'm more than satisfied with the level of service that I've received on each claim with Landmark Home Warranty. After filing a claim, I'm contacted via email within an hour to let me know the name of the service provider who will be helping me, and usually receive a call from them to schedule a time to come to my home within two hours. Each service technician has been prompt, professional, and courteous. I've had a refrigerator fan go out and most recently on the last day of my warranty coverage (I have renewed my policy for another year) my microwave decided to die. I filed... Read More

M
Melanie B
West Wendover, Nevada
5/31/2017
Every time I call they are very friendly, patient, and understanding. Do not regret getting a home warranty through them one bit!

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