Landmark Home Warranty Review


Rating: 9 / 10 (Excellent)
92 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting at $35 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B.

How is Landmark rated?

Breakdown

10/10
Coverage
10/10
Reputation
6/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Landmark has reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors. Despite its relatively high annual premiums, Landmark’s online availability and its customer-centric policies make up for it. By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$1,000

Coverage - 10 / 10

Landmark’s home warranties automatically include certain systems with all their policies. Their appliance coverage is made available in the combo plans, while specialty items are generally add-ons. Specific covered items differ by state, however. The appliance cap is universally set at $500 and systems at $1,000.

What does Landmark cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $410
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Landmark’s home warranties begin at a base-level, non-mandatory, 12-month contract starting at $410 annually, which is a bit high. They have an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Sample Contract

Landmark provides a sample contract for potential customers on its website:

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
60
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 9 / 10

Unlike some of their competitors, Landmark offers a flat service fee of $60. Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors. Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Rating
216
BBB Neutral Reviews
4
BBB Negative Reviews
73
Date Collected
2017-07-21

Reputation - 10 / 10

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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92 Customer Comments & Reviews

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T
Trina
Dallas, Texas
2/19/2018
I filled my Garage Claim online, was contacted within the hour, appointment from the Contractor was made for the following day. The Tech was running behind, but when he showed up, had it fixed within less than 30 minutes. Excellent Service.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Trina, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

R
Robert H
Keller, Texas
2/15/2018
I am a REALTOR in the DFW area. Have sent many, many clients your way over the last 4 years. Now, the first time I actually need your help on a "NEW" buyer, you shut me and my client down! Game over!! I will never send any more clients your way! Have 4 closings coming up in March! You will get NONE!!!

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Robert, I'm sorry to hear of your experience. I'd like to know what specifically we had shut you down for. I would be happy to look into your clients warranty to review what has happened. To go into more details, please reach out to me directly at customerrelations@landmarkhw.com. I look forward to assisting you. Respectfully, Tiffany Nguyen Customer Relations Manager

R
Ravi P
Dublin, Leinster
2/13/2018
I have extremely positive experiences with Landmark Home Warranty, on multiple occasions. When a service is required, they make it clear on the eligibility and once eligible, the process is a breeze. They follow up multiple times, both on emails and over emails, till the service company has responded to the service dispatch and has completed the work to our satisfaction. Cannot ask for anything more.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Ravi, Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

J
Josh
Salt Lake City, Utah
2/7/2018
Very good service.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Josh, Thank you for your feedback! We are glad to hear that we have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Blake P
San Antonio, Texas
2/6/2018
after a few hiccups connecting with the locksmith, everything worked out fine.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Blake, Thank you for taking the time to leave us a review and rate us. We greatly appreciate your feedback. I'm glad to hear we were able to overcome the hiccups and provide you service. Please do not hesitate to reach out to us for anything you may need! Thank you, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

R
Randy F
Boise, Idaho
1/26/2018
Always top of the line claims handling and service. As a Realtor, that is why I always recommend Landmark Home Warranty to my clients. I know they will experience the same superior service as I do.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Randy, Thank you for your feedback! We are pleased to hear we have been able to deliver superior service for you. Thank you for recommending Landmark! Please do not hesitate to reach out to us if you need anything. Respectfully, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Lesli D
, Georgia
1/24/2018
I have had Landmark Home Warranty on multiple homes I have owned, or rented. They have always been easy to work with, and have taken care of our requests quickly and professionally. I just renewed my contract for another year.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Leslie, We are pleased to hear of your experience with us. We hope to continue providing remarkable service for you for the upcoming years! Please do not hesitate to reach out to us for anything you may need. Thank you! Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Don-Jenna H
Draper, Utah
1/20/2018
They have always responded immediately after I have put in a help ticket. They also follow up continually to make sure everything got done to my liking.

Tiffany N  
Official Response

Customer Relations Manager of Landmark Home Warranty
Don-Jenna, Thank you for the feedback! we are glad to hear that we have been able to provide you with remarkable service. We look forward to providing you 5- star Rating service in the future. Please feel free to reach out to us for all your home warranty needs. Thank you Cheyenne Rapier| Customer Relations Manager | customerrelations@landmarkhw.com

E
Eric C
Clearfield, Utah
12/26/2017
We purchased a house and got a Landmark home warranty. For the only time we've had to call to repair a dishwasher, Landmark has been fair, professional, helpful, and nice to work with. It's eased our minds, and we had a solid professional from their network do the work.


Caitlin M
Missouri City, Texas
11/20/2017
Setup was great, and company came and did service requested. Only downside was the time...they texted saying they were on their way, but it was almost 2 hours before they arrived.



Top Rated
Our Partner
9.0 / 10
  • Service Available in Arizona, Idaho, Oregon, Nevada, Texas and Utah
  • Generous Coverage Including Pest Control and Improper Repairs
  • Most Extensive List of Covered Items
  • Excellent Customer Satisfaction
  • Service fee $60 - $100, depending on state
  • Emergency services available