Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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This was our first experience with a home warranty company and god, what a nightmare! As part of the coverage, they told us we could rekey 4 locks in the house. When the technician showed up, turned out he wasn’t even a certified locksmith. He worked for Meridian Property management company, which FAHW contracted with. So ok, being first time homeowners, we didn’t know any better, so we let him proceed. BIG MISTAKE He took apart the front door lock and wasn’t able to put it back together! So he left a huge mess, packed up and took off! Called Meridian Property to complain and their response was “so what?! He can’t put it back together, so what do you want me to do?!” Are you... Read More
-0 Rating. Horrendous Customer Service, even from their so called Managers. Do not expect to ever get a call back from them. My belief is that this company has a policy that their Reps never return your calls. You have to call them continuously and be on hold for extremely long periods of time. The "technicians" that they contract with are not rated well at all. See for yourself, by reading reviews of the companies they contract with. BBB also shows all the complaints that FAHW clients have endured. If you think it won't happen to you it will. The reps say that do not go by Yelp reviews or any other online reviews. They go by their clients reviews. Well here's another client telling you... Read More
Be very careful with First American Home Warranty. I filed a claim when my HVAC went out (for the 4th time within 6 months). First American hires bottom of the barrel contractors with extemely bad reviews. I can attest to the work from these contractors due to there lack of customer service, communication, and overall education/experience; Thus why I had to file a claim on my HVAC four times within 6 months. I paid money out of pocket to have a real HVAC expert come out and diagnose the problem and forwarded the report to First American and the contractor presently assigned (Air Experts of North Florida). The contractor came out and verified the issues and had First American order the... Read More
Firs American home warranty and chosen contractors provided the worst service ever.
FAHW, dodged the coverage and did not communicate properly to the contractor.
The contractor failed to follow up and get the needed part or communicate with me.
FAHW, is just another scam among all home warranty , they denied service coverage of the part based on act of god excuse in fine print that no one can understand. Very slick.
The contractor is probably a victim of FAHM.
The heating system was broken for 17 days, and I was able to fix it when hired a technician in less than 30 minutes.
Horrible....
My microwave has been out and waiting on parts for 10 weeks. After 1 month I have called every week and got the same answer. "Purchasing is checking in to getting the part" . Today, after 6 calls, I was told that no one has been assigned to the case from purchasing. Every week they tell me they will call me back in a few days and email me so I don't have to be on hold for 1 hour each time and they don't. As far as they are concerned I have to wait indefinitely.
I don't usually submit negative reviews, I just don't continue service....BUT this matter hit me hard. I was hospitalized for 40 days due to COVID-19; of course bills were behind. Once I was able to contact all of my creditors I attempted to make arrangements to catch up on my arrears. 1st American Home Warranty was one of them, and twice I was told by the phone rep that arrangements to make later payments were granted (I could pay my balance in full by 12/20/20), as you can see this note is dated 12/21/20 BUT I rec'd a COLLECTION NOTICE on 12/16/20. Even after contacted the billing office again, which the rep was unconcerned of previous arrangements, the bottom line was I owed this... Read More
We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, they gladly said yes and kept the remaining funds. DO NOT USE THEM! THEY ARE CROOKS!!!!! Make sure realtors do not use them.
Very disappointed with this company. It takes at least 35 mins.to reach anyone on the phone & often they transfer you & another wait. Terrible customer service! DO NOT TAKE A BUYOUT! The Only paid a 4th or less of what our air conditioner costs to replace. They Claim they can replace a 5 ton air conditioner for less than $2000 installed haha. We were without AC for 5 Weeks in Fl in Aug. & Sept & then got it only because we used local Company ourselves or we may not have air yet!
Most of their employees are from central America & often hard to understand.
I have not had fa for many years. My best decision ever was to leave this company behind. They will take your money but they will send only the most incompetent workers and often not much is actually covered. Customer service is awful. You are better off putting aside money every month so you can hire a legitimate service person. I give fa a ZERO.
FAHW has not kept their commitment to repair or replace an appliance their repairman cannot fix. But they do relentlessly send repairman. I have had 6 visits total using 2 different appliance repair companies. The first repairman who came out 4 times finally admitted he did not know what was wrong with the dishwasher. The 2nd company came out twice, the 2nd visit I was told he was going to replace a control panel which was already done by the first company and they never returned and the work request was marked by FAHW, closed/completed. I have not received any response from FAHW or the 2nd repair company and consequently, I will have to buy another dishwasher and have it installed.... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone