First American Home Warranty Review
300 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
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300 Customer Comments & Reviews
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Very dissappointed with the service and choice of vendors. in less than 5 years have had our garage door fixed at least 4 times always by the same vendor, bad service, bad attitude, argumentative, always comes and we are forced to place a follow up claim because of unresolved repairs, no feedback or eta's. Trying to get a hold of an american customer service rep is almost impossible always getting "help" from foreign people that are hard to understand. ***Latest claim was placed THREE WEEKS AGO- STILL UNRESOLVED!!!!!
I submitted a claim for my garage door cables and First American advised it was covered. Then when the technician arrived he contacted First American and they advised it was not covered. That day re-contacted First American, while the Technician was on site and they advised me not to pay the service fee, nothing more. The technician went ahead with the job and handed me a bill of $279 for the repairs. I re-contacted First American again and they now advised this job was not covered and had to pay the bill. I filed a claim with First American and they advised they would not honor my claim, even though they made an error, advising the job was covered. i contacted them and they... Read More
We have had problems with our air conditioning unit that we found out were not covered in the warranty. We paid the first service provider that First American sent out hundreds of dollars out of pocket to fix the problem. Two months later, the unit went out, and the second service provider said that the first one did not fix the problem. I am frustrated that the set line, an integral part of the unit, is not covered, and I will not waste time or money with any of their contractors who do not stand behind their work. We also had a call for a refrigerator repair. At first First American told us we had to make an appointment with Sears, and the first available appointment was THREE... Read More
Poor communication to customers. Although our contract date began on 9/6, we did not receive our contract in the mail until a few weeks later. During that time, we had an emergency plumbing repair that needed immediate attention. We went ahead and got it fixed, knowing we had the warranty. After talking to multiple representatives, they refused to cover the claim since it wasn't verified by one of their agents. If a customer doesn't have the contract, how are they supposed to know which actions they can/cannot take? Customer service representatives were rude and cut me off multiple times. Would never recommend. If I could give no stars I would.
Horrible company! Spent 3 weeks trying to get garage door repaired and when talking to rep and even online in writing they say that part would be covered but refused to tell contractor it is covered.
Terrible Home Warranty company. Useless and overpriced. Going back to OneGuard but they were bought out by American Home Shield.. So giving AHS a try..
Had to use the service 3 times in the first month after purchasing our home. Once to fix the A/C which seemed to work for about two weeks after until we hit colder weather. The one chance day we hit 80 in fall and it didn't feel like it was keeping up - we will see in the spring. Second, to repair the dishwasher which went without response for 5 days before getting a call from the contractor saying they don't work on my brand and told ME to call First American to tell them they don't do that work. Third call was for water heater gas control valve that went bad. 4 days later - mass confusion, no hot water, bumbling idiot of a plumber and 8 calls to First American with no end in sight.... Read More
First American Home Warranty, yet you never speak with anyone in America. Started a claim on 9/20/17 for my washer that has water coming back into the machine and my the bottom oven on our double wall oven that gets warm, but not hot. They told me a technicion would call me to set up an appointment. On 9/25 I called Appliance Parts Planet. Tech said he'd be out the next day. He came out, two easy fixes, but he would need to order the parts and would call me to set up a return date. 10/6 I call tech to see when he would be returning. The oven part is on back order and he doesn't know when it will be available...okay? He has the part for my washer, but will call when the oven part comes... Read More
so far 10 days without a working water heater. I was told on a follow up call that the water heater purchased order was approved and will be sent to their vendor. After 5 days of not hearing anything from the contractor I called FAHW and I was told that the Purchase order was not approved yet and will be soon... whaaat? So they lied to me the 1st time and that was it on this second follow up... I was told that a Manager will contact me to resolve my case... Very disappointing.
Horrific customer service. I had there service for year.My a/c was in need of repair. I informed by rude customer service rep.That my a/c repair was an preexisting condition.Granted I have been under their warranty coverage for a full year.They refuse to repair a/c. It cost 900.00 to repair and if wasted payments.Where to be add in to cost around 1200.00. Worst company ever I don't know how they are ranked so high.
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model