First American Home Warranty Review

Rating: 8.5 / 10 (Excellent)
313 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.

How is First American rated?


Contract & Price
Claims & Service

Overall Rating: 8.5 / 10 (Excellent)

With more than 30 years of experience, First American has proven itself a leader in the home warranty industry. The company serves over 450,000 customers across the nation, offering year-round repair and replacement services, even on holidays. Some of the most attractive features of First American home warranty plans are their comprehensive coverages, standard prices, and lower-than-average service call fees. First American is an excellent option for anyone looking to protect their homes for a reasonable price and receive quality service 365 days a year.


Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage - 10 / 10

First American offers two plans, the Basic coverage and Premier coverage. While their basic coverage protects mainly kitchen appliances, their Premier plan offers complete protection for all main home systems as well as appliances. In line with most businesses in the industry, however, they will not cover cosmetic damages, damages due to improper maintenance or installation, and any known or unknown pre-existing conditions. Coverage amounts differ by contract, yet their limits range around $3,000 in the aggregate for kitchen refrigerators, $1,500 for heating systems, and $500 for ductwork, which are substantially higher than comparable companies.

What does First American cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Clothes Dryers
  • Clothes Washers


For a full list of First American exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump

Contract & Price

Contract Details

Annual Premium
Starting at $288
Minimum Contract Length
12 month(s)
Online Quote/Application

Contract & Price - 8 / 10

Annual premiums with First American can range from $288 to $468, quite reasonable within the home warranty industry. The company extends a standard 12-month contract term and allows customers to obtain quotes and enroll online. Contracts seem to have different cancellation policies according to geographical location, so customers are advised to read their warranty agreements thoroughly before signing. For instance, Texas residents may cancel their plans within the first seven days of coverage for a full refund, whereas Virginia residents have 20 days to cancel and receive back the entirety of their payment, provided they have not filed any claims under said contract.

Sample Contract

First American provides a sample contract for potential customers on its website: First American Sample Contract

Claims & Service


24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8 / 10

First American has some of the most affordable service call fees in the industry, which range from $50 to $65, depending on the plan selected. The company also offers a vast network of pre-screened contractors and technicians, as well as a 24/7 claims department. Although their service offer is similar to that some competitors, it must be noted that First American contracts are short and easy to understand, which is another feature that potential clients will surely appreciate.

First American Reputation

Company Details

Year Founded
NHSCA Membership
Number of Customers
Number of Employees
TrustPilot Rating
7.0 out of 10
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews

Reputation - 7.5 / 10

First American is a BBB-accredited business with a B rating and composite score of 2.82 out of 5 stars based on 321 customer reviews. Although they have received a considerable amount of negative client feedback at the Better Business Bureau's website, the agency has granted them accreditation based on their commitment to making a good faith effort to resolve consumer complaints. Additionally, the company is a member of the NHSCA and holds a noteworthy Trustpilot score of 7.0 (Great).

Contact & Additional Information

Homepage URL
Company Phone
(800) 992-3400
Mailing Address
P.O. Box 7248, Santa Rosa, CA, 95407
Year Founded

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313 Customer Comments & Reviews

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Imad R
Vista, California
This company has the worst service ever, stay away and don't wast time or money. It is really bad and they'll whatever they can to ignore your requests. They send other six technician to fix my Dishwasher to determine after all it needs to be replaced.. and that took more than three months. after the approval to get new Dish Washer, they were supposed to get it installed 5-7 days. after 10 days nothing happened, I called them several times and they keep saying the contractor will call you back to schedule appointment, every time i call i had to wait for 20-25 min.. many times they hang up (they'll claim call disconnected) Horrible horrible service, STAY AWAY!!

Robbin F
Lee's Summit, Missouri
Horrible. My furnace went out and there was no emergency services available to me to get it fixed. I had to wait weeks to get my furnace fixed in single digit temperatures with a toddler in the home. They are very nonchalant about getting your issues resolved.

Debbie R
Atlanta, Georgia
Worst customer service. We paid 700 and only had 1 claim in a year that they would not fix. No heat for 1 month and to find out it only cost 2000 to fix the heat.

Terry S
Los Angeles, California
Customer representative could care less about my issues.

I have been a landlord for 34 years, and switched to American Home Warranty two years ago because I thought I could save $100 per year from the home warranty company I had used for ten years with good service. That was stupid. For the last four weeks I have been wrestling with American Home Warranty trying to get a plumbing problem fixed. It has been awful. The contractor they sent wanted $2,400 to do a small job that eventually only cost $500 from a non-AHW contractor. I paid their contractor the $65 service fee, as I was directed to do, then AHW insisted on deducting the service fee that I PAID, from my $500 pay out. "Dawn" could not explain why, and just said, "That is... Read More

Rhonda B
Dallas, Texas
I have found First American Home Warranty to be extremely difficult to deal with as well as unwilling to replace and/or repair items as they claim to do in the policy we have with them. The recent example is TWO separate GE repair companies telling us the broken part on the tub of our Dishwasher is not repairable and would require a full replacement of the unit. First American is stating it is 'cosmetic', eventhough I can barely close the door to the dishwasher and it leaks. This is not the first time I have had similar situation. I would not recommend them to anyone and am currently fighting this latest claim with them on my dishwasher.

Rancho Cucamonga, California
My heating is out and it's near freezing at night. Twice now; the first time the fix lasted 3 weeks. The assigned contractor has 2 BUSINESS DAYS to schedule the repair; weekends are out of the question. The contractors do not work on weekends I was told. I suspect the truth is that the contractors won't do work for First American on weekends. Be prepared to be at the end of the line if your problem is heating/cooling. Be prepared for the contractor to be from out of town. My experience with a broken garage door went better. The contractor was local and competent. But he was only approved to do what is best called half a repair. There was a broken spring. First American... Read More

Highland, California
No, no, no, no, no. They are not a four Star home warranty company. I have three faucets leaking, 2 bath, 1 kitchen. The claim was submitted a long time ago. Still, nothing. I was told they will put the cheapest faucet for the the kitchen or they would cash me out for $50 and no money for the installation. What am I going to do with $50. Two ceiling fans that the remotes are bad, but they don't replace the remote. Uhhhhhhmmmmm, that is the only way it turns on. Worthless. Go to American Home Shield, great customer service and response time, better warranty. They are the best. I had them, but apparently they have a quota of how many claims you can have. Sad. 😢, I really really... Read More

Los Angeles, California
0 STAR This is first time in my life I put review STAY A WAY FROM THIS COMPANY , Customer service are RUDE , They vendor slow and RUDE I was with out heater almost 2 months , Talked to several people no one helpful , they try to charge me $850 for nothing to install heater , I have problem wit my heater almost 2 years and they just find out they need to replace it , DO NOT PURCHASE WARRANTY FROM THIS COMPANY , at the end I found different company to install new heater , they install it in 2 days and less price

kh l
Milpitas, California
If you care about your home, STAY AWAY FROM FIRST AMERICAN HOME WARRANTY. Facts based on my last dealing with them: • First American Home Warranty hires unlicensed and incompetent contractors. • They will take weeks to respond and months resolve cases. • Their premium is much higher than other home warranty companies. The service and their payout are the worst in the industry. • They will offer to replace with the lowest priced brand/model available or THEIR discounted contracted prices as cashout. They've offered me 1/2 of the actual replacement value of the lowest priced comparable unit. One of THE worst companies I've ever dealt with.

Our Partner
8.5 / 10
  • 24/7 support whenever your appliances fail
  • Large network of independent prescreened contractors and qualified technicians
  • In business for over 30 years
  • Good coverage on home systems
  • Does not cover pre-existing issues
  • They will replace items that fail if they can't be fixed regardless of age, make or model