Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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I don’t understand why you won’t honor your contract the way it is written. It clearly states that you cover the repair needed and the contractor you sent lied twice about what was needed in order to over charge me and benefit your company, but it should still be covered according to the wording in my contract. My paper copy does not contain the new wording shown on the website. I also don’t know why you told me I can’t submit a quote from another contractor, when my contract says I can. You shouldn’t be telling me that you won’t be approving the work to be done by anyone else when you haven’t seen the write up yet. You can’t cover the cost of the coil and the labor and not the straps,... Read More
My 71 year old disabled vet Father in law has been with a working toilet and shower for 6 days. The plumber that came out 4 days after filing a claim could not fix it and submitted a report to FAHW asking for approval on different equipment to be used. It has been 2 more days and still no answer from FAHW. I have called several times, put on long hold times and disconnected when I requested to speak to a manger. This is beyond unacceptable
Unfortunately I am really not happy to give this rating, but after what I have experienced the last 3 months. Since May I have tried to have my air condition repaired and have got nothing but the run around. When I ask to speak to a manager, their is NEVER one available. Also, the contractor (COOL FACTORY) that FAHW is absolutely the worst . 😤
This company has failed to stand by their contract. I filed a claim for a leaking sewage line. The contractor they sent spent 8 mins and never provided a report to me or AHW. My claim was escalated to an emergency situation but never followed up with a contractor, or with me. A supervisor supposedly call contractor to get the report so they could get approval for the repair. That never happened even though I informed them there was sewage flowing under my house. They never offered to get another contractor out and only offered to pay $275. to a outside contractor. They failed to fulfil they part of the contract but told me that i did my follow the contract because I got an outside... Read More
I had two accounts with them because my property manager liked them. I'm still current with my rental property until this contract expires. To be clear I have the PREMIER plan and the extra $100 to cover the AC. For my rental property they have fixed things like dryer element going out and a leaky faucet, but for $522 a year and $85 a call that didn't save me any money. For my property in South Florida, my AC went out end of July. They let me go 13 days with no AC in this horrid sweaty heat. I had a friend who was able to put a booster on my unit to get me some relief once I decided to not use First American at all and buy a new AC. This is how it went down... First they made an... Read More
I am not really sure how First American can have so many stars. Our furnace went down. They collected our service fee asap. They took 48 hours to contact someone who took 48 hours to contact us. We were without heat four days with no one looking at furnace. We bought space heaters. When the service company came they left the door off furnance, etc. no note. American First said the sort was in stock and needed to be picked up by the service contractor. Numerous calls and another five days and we finally had it fixed. We made soooo many calls to try and find out what was going on. A total of fourteen days without heat before being fixed. You can pay for the warranty and it helps but... Read More
My 7 year old microwave handler is broken and the frame is cracked. First American dispatched a technician to come and diagnose the problem. One week ago, the representative told me that they are waiting for a backordered par and will take care of it. Well, this is not the full story!! Now they suddenly insist that the handler is broken due to external force and thus is not covered. And if I appeal the decision, I need to pay out of pocket for a second opinion. Nice try to avoid responsibilities while accepting premiums. Is it that unusual for plastic frame to wear out after 7 years? It was my first claim out of two years and I was hoping to get the positive results by talking to two... Read More
auto attendant hell, had a claim to repair or replace s washer did not go so good so far going on the third tech!!! 1st tech came out for a diagnosis and was going to submit a claim for repair and would get back to me wednesday, well I had to call got out monday to do a repair said it was and just needed a firmware update he left without making sure the machine worked!?!?, second guy comes out says yah looks like the machine needs to be replaced and than submits a report that he could not diagnose the problem either the company pressured him into that or he is just a liar. Now supposed to have a third company out on friday hopefully this person is a samsung certified repair person. I would... Read More
They offer horrible customer service and when you file a claim if they can not find a contractor they simply refund your money and say sorry we can’t help you. They will not help in the event something is broke needs fixed or in my recent experience my hvac tune up was not able to be serviced because everyone is busy and they couldn’t assign it to anyone
Worst company ever. legalized insurance fraud. Sent contractors that incompetent on multiple issues. Multiple times. Always find a way not cover actual covered repairs. No Service. I can't beleive that you are even listed on any site and have not been removed. As all the reviews I have read are true as I actually experience it with your company.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone