First American Home Warranty Review
300 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.
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300 Customer Comments & Reviews
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My honest experience with this company is they SUCK. We paid $500 for a warranty they can't back up. My refrigerator has been out for over 2 months, through Thanksgiving and now they tell me I can't get a tech out to see it again, for the 6th time, till after Christmas. They won't make a decision on replacing it because they are inept and stupid. One representative told me to get buckets of ice and put my $500 of groceries in it. Steer clear of this sorry excuse of a warranty company. VERY DISSATISFIED.
The absolute worst home warranty company. The absolute worst customer service experience that I have ever had with any type of company. Had an AC problem in 100 degree weather, and it took two weeks before I (and it was me that had to figure it out) figured out that they had the wrong phone number for me. So I had spent two weeks requesting new contractors, because I was never contacted. Then, and this was the biggest nightmare, I had a stopped up drain. First plumbing contractor never showed and never called, which was typical for that contractor. So there goes a week of waiting and playing phone tag with FAHW. I finally get a plumber sent out, and the contractor stated that the... Read More
This company has been thee worst comapnies Ive ever had to deal with. Since the day I made the claim they have been Nothing but a headache. My plumbing was leaking for 4 days since claim was made, it was a hassle to hire an outside plumber without their approval. They finally approved after Not hearing from them for 4 days and them being unable to get someone to my home immediately. Once plumbers showed up, we were on the phone for 2 hours while they asked the plumbers questions that I answered already, I’m so glad the plumbers were very patient and professional, anyone else would have left. Once the price was quoted for the damage, the operator from this warranty company tried to finagle... Read More
This company is great at sending advertising to sign up with them. Beware that once you actually need them and file a claim, they are Rude anf irresponsible and extremely incompetent. I called and informed them the pipes were leaking under my sink and that water heater was damaged. They told me someone will contact me within 24 hrs. Its been 4 days and when I called them And told them Im getting a private plumber, they said they would not reimburse me for that. So Im supposed to wait days until they send someone? The 4 days also cause secondary damage to my home and they also said they are not responsible. The staff is rude, and after this is taken care of, they are getting cancelled... Read More
The customer service for First American Home Warranty is AWFUL! Please DO NOT waste your money or time with this company. I was without hot water for over 3 weeks in September. Come November, my heater doesn't work. I'm still without heat for over a month! Every time I try to call to speak with someone about my issue they give me the run around. I will be cancelling this service as soon as my heater is fixed and looking for a new company!
This company’s customer service is not even 2 stars worthy. They did get a company assigned to fix my heat quickly. After the company came out the first time the heat went out again in less than 12 hours....they came out again....the heat worked less than 12 hours. The actual company was willing to come back and try to get it fixed for good, but the warranty company would not allow them to. They said they would assign another company and I never heard from them. I ended up having to call someone myself to have it fixed. The hvac company returned my $75 copay. The warranty company is giving me the run around about reimbursing the money I paid. My heat was out for a week....during... Read More
My wife and I have been using First American Home Warranty for the past 10 months, knowing that our furnace was 35 years old and our water heater was 10 years old. When both finally went out in the middle of October, we called First American to make our claims. First American then contacted the contractors, of which are given 24 hours to call. After not hearing from the water heater company for 24 hours, we decided to call them. We played phone tag for about 3 days. Finally when someone did come over, the one-person company told us that he could not do it because we had a crawl space and it required a two man job. SO WHY DID FIRST AMERICAN SEND SOMEONE out to our house that could NOT do... Read More
Absolutely the worst! I have been without heat for 3 days because they cant find a contractor in my area. According to the less than caring representative I spoke with this delay is within allowable guidelines while they attempt to find a contractor. I would strongly suggest other alternatives for warranty providers. There isn't any sense of urgency or caring with this company.
Had a problem with the downstairs heatpump. The first call was handled quickly and the guy came out and said that the only thing wrong was a capacitor on the compressor. He took three days to come out in the middle of a South Carolina summer and only spent half an hour onsite. That fix lasted less than two months. Again it took three days for him to come out with me complaining until they had a cancellation. Now it was the coils, drain pan and drain pan pump. Drain pan and pump was not covered. They didn't want to pay for the work to put the new coil into the airhandler. While trying to get First American to cover the repairs, I never raised my voice, used foul language, nor got sarcastic.... Read More
Absolutely would not recommend this product to anyone. Save your money. You'd be much better off putting the $500 or whatever you paid for the coverage towards a new appliance. By the time you pay their service fee $75, have multiple contractor visits, and a non-functioning appliance for weeks, you'd have been better off putting that $500 towards a quick repair or replacement. Absolutely would not recommend.
- 24/7 support whenever your appliances fail
- Large network of independent prescreened contractors and qualified technicians
- In business for over 30 years
- Good coverage on home systems
- Does not cover pre-existing issues
- They will replace items that fail if they can't be fixed regardless of age, make or model