First American Home Warranty Review
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566 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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566 Customer Comments & Reviews
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No stars given. This company is like any other insurance co. They find ways (loop holes) to not pay a claim. For instance, I had the hot water heater leaking, and that's what I called in. The assigned plumber came out and said "Yes it's leaking". He also noted that my vent for the HWH was 4". According to NV state code that size duct requires a 50K to 65K BTU HWH. The one installed was only 40K. When the experts at FAHW reviewed the report from plumber, they determined the reason my hot water was insufficient was because I only had a 40K HWH. Like I stated earlier, I called in a leaking HWH, not an insufficient one. They denied my claim because they determined I needed an... Read More
I started with this company December of 2016.. The person who provided the details about the warranty I chose was in the US. Was congenial and helpful. I chose the most comprehensive plan. I called for two services in 2016, a furnace repair (disrespectful and unprofessional company), the second service was a light repair (once again an ordeal with the contractor company, electrician was very nice.) I stayed with the company in 2017. I had a simple toilet repair in February 2017. The first plumber was lazy and informed me I did not have a problem. After multiple calls to First American's customer service located in several Central American countries, they agreed to send a plumber... Read More
With been with FAHW since 2006. We had good luck with relatively prompt repairs or replacement on a/c units, water heaters and clothes dryers. In January 2017 we had the gas furnace upstairs replaced by an FAHW contractor. As part of that replacement there were additional costs totaling $1275. It seemed to work ok until we needed a/c in April. When we started seeing water from the overflow pan I went upstairs to find the transition duct they had built had completely fallen apart. In addition, the evaporator unit for the a/c that they had put on stands (according to them it was out of code) was so unlevel that it wouldn't drain correctly. I called back to FAHW, but they said I had to... Read More
This company is horrible. I have been waiting for over 3 months for my stovetop to be repaired. When my elderly and ill mother's toilet backed up on a Friday afternoon, their solution was to send somebody out the following week...I explained it was the only toilet she could use in the home as it had been modified for her and did they really expect her to wait 3-5 days to go to the bathroom...and yes, they did nothing about it. I had to call my own plumber out and then fight for reimbursement. They have scheduled vendors 3 times that could not work on my appliances (didn't have the diagnostic tools and/or were too far away to make the service call). Want to talk to someone? Good... Read More
run from this company. it took about 7 weeks to get my microwave fixed. first americansent someone from 100 moles away to fix it. a comedy of errors to fix. now I have a leaking toilet they fefuses to fix, previous problem they say, I guess they thing have been cleaning up toilet water for the last 10 months, what a joke
There are multiple issues with this company: customer service, service, coverage, and communication just to name a few. We requested a contractor through them to have a contractor come out and look at our AC unit (over a month ago). The first contractor did not accept the claim, the second contractor who did accept it, came out, but could not find the problem so they just put refrigerant in. Since this did not work, I contacted the First American Home Warranty again to get this issue resolved, but every time we tried to call up there, they would hang up mid conversation and did not bother to call us back! We put in a reoccurring request, but was having issues getting a contractor to come... Read More
We have been a loyal customer for many years and have filed only a few claims. Recently our AC airhandler shorted out and needed to be replaced. Our claim was denied because we were told it was not normal wear-and-tear. It took over a week for a technician to come to the house, and he was 2 1/2 hours late. He was not very friendly and looked about the same. The first thing out of his mouth when he came to the door was that he needed to collect the deductible. He didn't know why he was here. His workorder only said No AC. He evaluated the damage and left without an estimate or determining a cause. We had to call every day for a week to try to the status of our claim because the technician... Read More
We have had them for 5 years and this will be the last. Increase after increase of premium AND service call and last year they removed our fridge from the plan (stupid us we didn't read the back ..... this year another increase and the call premium went up..... not again!!
100 degrees outside and air conditioner went out. They sent someone out next day and the "fix" only lasted 12 hours. Called back on Saturday as went out again and said they couldn't get anyone out till at least Monday. Which meant they would get a hold of us and maybe be out by Tuesday. Should have someone service on weekend.
Do not use this company. It is nothing more than a scam and a fraud! My septic light went on and I contacted them and they told me if it is an ejector system it is not covered but if it is a grinder system it is covered. I then receive a call later that day from the same young lady stating that her manager wanted me to know that it may not be covered, even though we established that a grinder pump is covered. 4 days later their tech shows up, determines that it is the float switch, collects $75 and says 'we'll be in touch'. After 3 days I call the tech, Bay Mechanical, and they said I should have received a call from First American and that the repair would not be covered by the warranty... Read More
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- $100 Off with Code PROTECT
- Unlimited claims
- Filing a claim does not increase your rate
- $1.9 Billion in claims paid since 2011
