First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for First American Home Warranty
563 Customer Comments & Reviews
Loading Reviews ...
My Rating of First American Home Warranty Corp. a whopping ONE STAR out of 10!!! I CANNOT in any way recommend First American Home Warranty Corp. to anyone! Just the opposite, stay away, run and unsubscribe from any advertisement you receive from them. First American Home Warranty Corp. has to be the biggest scam I have ever been sucked into! Sure, First American Home Warranty Corp. took my monthly premiums even making it very convenient accepting auto-withdrawals from the bank so I didn't have to write out a monthly check any longer as payment. I have been with First American Home Warranty Corp. since 1985, never needing a service call and their claims/assurances that they always had... Read More
I agree with every other review. This is the worst customer service I have ever experienced with any company. We have been customers for 7 years and until this year they had decent customer service. We have had hvac issues and the original contractor caused it to become worse and almost started a fire in our house. We have been trying to get it fixed for months and today are so frustrated that we are going to cancel the coverage. The front line Customer Service people do not speak English well. The contractors do not show up when scheduled and we remain without a/c in 100 degree weather for over a month due to lack of communication from First American Home Warranty.
CJ was professional and deatail oriented. Excellent customer service. He answered all questions and was thorough.
Terrible - never waste your money with this company. I waited 5 days for then to send a water heater. They sent the wrong size, even after I called spoke with rep about importance of size, the plumber did and I sent a message. Each time they said they understood but sent the wrong size anyway. Then they refused to cover addition charge because of wrong size. Essentially I am out $300 because of their mistake and they could care less. Once they get your money - that is where customer service ends.
I rate this company a big fat zero. We have had a claim for our downdraft vent for our Viking cooktop that has remained unresolved for a year now. We have a new claim for our Viking cooktop which has a slow gas leak resulting in accumulation of gas under the cooktop and exploding. 1st American sends 4 different companies to make s report, decides ithe claim is not covered. We told 1st American the technicians do nothing but look at the cooktop that they need to send a Viking repair technician who can look at the inside of the cooktop to determine the problem. They are sending another company which you the way was the company that was supposed to fix our downdraft but couldn’t because they... Read More
This is by far the worst home warranty company and I will never recommend them to anyone looking for coverage. We requested an electrician to come out and look at why our power was unstable. When the electrician arrived he did not even look at the issue and told my husband (who is now deployed) he would not charge him the service fee and that he would come back out another time to see what is going on. Of course we did not hear anything back and this was the end of November 2017 and our service was up in December 2017. But then in January 2018 we started receiving service bills for service we clearly did not receive. This is the worst service i have ever experienced and all they want is to... Read More
My water heater broke Thursday night - I called first thing in the morning and then was told someone will get back to me Yes they sent a Plummer to come out right away but that was to just get a photo of the make and model of my water heater. No call back . The Plummer says it will take about 4 to 5 days but since it’s friday and they don’t work weekends maybe 7 days . I thought this was unexceptable ! I have a child with disabilities and not having any hot water for 4-7 days is not good . So I talked to a supervisor and they said they would do a buy out . Which meant I pay for a Plummer to come in and they pay me back for the tank and labor . So I put 1500 on my CC and then Monday... Read More
i called to get a replacement for my garbage disposal. It had a slow leak apparently, but the other night I had water all over my kitchen floor. I saw that there was some mold, so I called my homeowner's insurance. They came out right away and confirmed I had black mold under the cabinet floor as well. They had to take out all my plumbing from under the sink as well as the cabinets. When I called 1st American, I was told they wouldn't honor the contract because the disposal was removed. I still have the defective disposal. Was I supposed to wait ??? days for 1st American to come out and take it out and replace it? It was a health issue for goodness sake! Last year when my water heater... Read More
I filed a claim for which I paid the deductible. Technician came to my house tried to fix the issue and was unable to. After that I tried to contact them for a period of 3 months and not getting any replies back. 5 months passed since then and nothing was done. Finally i contact the home warranty itself and they told me that I only have 30 days and told me that I have to file new claim again. This is unacceptable. I paid money for nothing. Worst service ever.
This company can't service issues within a timely manner. If you have something break and it is ok that it takes a week to get a service person out to repair it then this company is for you. I had two claims and they wanted me to find a repair company and pay for it and they would reimburse me. it took 5 weeks to get reimbursement on the first claim. I didn't fall for that on the second claim...sump pump needs repaired their contractor can come out in 4 days.....really I will be looking for a new home warranty company after this issue gets resolved.
Our Partner
- $200, and the code is SPRING2024.
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
