First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for First American Home Warranty
563 Customer Comments & Reviews
Loading Reviews ...
By accident my fridge and AC malfunction approx at the same time. One month later both of these devices still not working (California summer!) . For fridge they order controller board and after waiting for 3 weeks part is installed, but fridge still dead. They offer generous cash out option $327 dollars for $3000 dollars fridge! Also they send us check for $75 to buy small temporary fridge! - I wonder where they can find fridge which can hold more than one soda can for this price?
AC contractor did not report to the FAHW for 10 days, 4 weeks later they assign new contractor - waiting for visit 5 days later. FAWH provides terrible service - please avoid them.
Worst home warranty company. They use the lowest rated vendors in your region for claims. You will be stuck starting over and over again with no resolution to the issue and customer service quickly declines as you fight to have your claim taken care of.
Worst company ever. Our claim specialist was zero help. We were with our air for over a month in June and July (90 degrees). No one would get in touch with us. We finally canceled and bought our own new unit. We paid for our warranty for over 4 years and they did nothing for us. Worst experience ever. And I NEVER give a bad review.
First American is THE WORST. I would give them zero stars if I could. We switched to FAHW after we felt our previous home warranty company was too expensive... I regret that choice and we are switching back. We don't make many claims (3 last year), but everyone we did make with FAHW was a terrible experience. The icing on the cake was when our AC unit went out in June, and living in South Texas, living without AC is a miserable experience. I wasn't worried, as we opted for a more expensive package that covered AC units. To make a very long (and very unhappy) story short, it took over three weeks for our AC to be fixed. I tried to explain that living without AC isn't an option for us,... Read More
RUN AS FAST AS YOU CAN AWAY FROM THESE PEOPLE. I've had them for 5 years now, and filed 4 claims. Each one the "contractors" they've sent out have rescheduled the appointments. I wouldn't mind, but they've waited until halfway through the originally scheduled time period to contact me to reschedule. Twice later in the same day, once the next day, and once two days later. Every time, they have had to order parts, which have taken an average of 1 week. When you need a refrigerator, oven, washing machine, air conditioner, it's not fun to have to wait! Their prices and service visit fees are constantly rising as well.
RUN AS FAST AS YOU CAN AWAY FROM THESE PEOPLE. I've had them for 5 years now, and filed 4 claims. Each one the "contractors" they've sent out have rescheduled the appointments. I wouldn't mind, but they've waited until halfway through the originally scheduled time period to contact me to reschedule. Twice later in the same day, once the next day, and once two days later. Every time, they have had to order parts, which have taken an average of 1 week. When you need a refrigerator, oven, washing machine, air conditioner, it's not fun to have to wait! Their prices and service visit fees are constantly rising as well.
On May 6 , I put a claim in unit not > blow cold air . Contractor Lumart Air Condition can out > replace compressor. I had to pay $600 out of pocket cost. > Unit was doing the same thing after repairs the next day. > Lumart was reassigned to come back out. Lumart came out deem > my entire unit bad attic and outside. I filed complaint with > BBB because First Am told me there was and out of > pocket cost $1450 and my $600 was gone with 1 st repairs > which was flaw. I was contact by a claim rep. I wont say her > name cause she currently working on my claim and I am given > her a chance to make this right before I seek counsel on > this matter. Back to nightmare my... Read More
Our AC stopped working in May 2018. Having a sick 1 year old and it being in the high 90s in Arizona we were desperate to resolve this issue quickly. Good thing we pay First American every month for insurance in case this happens, right? Boy were we wrong! After struggling to schedule a repair in a reasonable amount of time they finally sent us a technician that seemingly had no idea what he was doing. The first thing he did was replace the motor with a generic one from his truck. After that didn't work he made a mess rewiring our unit. Finally, he ordered parts from across the country, which when installed did not work. All this took about a week and a half. During this time we purchased... Read More
Waited 5 days for service company to call after I submitted claim. Then 10 days later more problems. Serviced within 3 days but stopped running within 1 hour. Service company slow to call back. Right now 3 hours with heat in house at 87 degrees. A/C quiet. Suffering from heat exhaustion but no company response.
Terrible, do not buy this! Day 13 and no ac repair. Delay tactics! Terrible customer service, they just tell you lies.
Our Partner
- $200, and the code is SPRING2024.
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
