First American Home Warranties Review
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588 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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588 Customer Comments & Reviews
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I had difficulties with the first contractor Sears. However the second contractor worked out great!
I've always had great response and assistance when I've needed service. I've been with them for almost 20 years.
The people I worked with were very nice and helpful. The contractor was here the next day, early in the morning. He was done installing new dishwasher quickly and cleaned up the mess before he left.
The contractor was quick, same day service, very responsive and innovative, in that the garage door (which I had understood is covered under the home warranty policy - but is NOT covered - just the opener). The door itself had a panel that had deteriorated and was stopping smooth operation on rollup. Eventually, it would have split the door in two, necessitating a replacement of the entire door. The contractor brought with him an aluminum 16' x 4" approx. support piece which he attached to the interior of the door preventing further deterioration and resulted in regained smooth operation of the door. This innovation has resulted in our being able to keep the door operational and not... Read More
Length of time taken to replace washer was 2 weeks. Too long.
Price might be good. One case: Summer, hot, A/C problem took about 6 weeks to repair. Tenants moved to hotel, have to buy two standalone A/C, and pregnant mom, all above scenarios didn't move the repair process quicker. We spend extra more than $1500 ... ...
Need someone with authority to resolve my issue your assistance request# 307762331. My request has been open for approximately 1 1/2 months. The assigned vendor (Greenway Services) has not been truthful with your company. Greenway said they was rebuilding the control board for my oven. I spoke the tech from Greenway and he had no knowledge the board was being rebuilt. I made my assigned rep (Elias Patzan) aware of this and he has not done anything. I just want my issue resolve as soon as possible.
This company is a rip off. They take your money and give you bad service. My dish washer had a bad pump and they send a service man to fix it. I had it fixed 3 times in 6 months The service man told me that it has a bad pump and it will continue to go bad yet the company would not replace it. The money I paid and the repairs cost would have allowed me to get 3 new dishwashers.
Do not waist your money with this company
HORRIABLE CUSTOMER SERVICE!! Please shop around for other services, I have been waiting to get my air conditioner fixed all summer, OVER TWO MONTHS of no air conditioning. The contractor they assigned us does not call, when you try to call them they do not answer and the home warranty representives only repeat the same thing and refuse to intervene beyond sending emails telling the contractor to contact you. The person who is handeling our claim hung up on my husband, who at this point is extremely fusterated after 2 months of trying to get answers and help. After speaking to over 5 different people here, and a supervisor we can’t get ahold of again, I can honestly say this company has a... Read More
Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.
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Special Offer: $100 Off with Code PROTECT
- 35+ Years of Industry Experience
- Unlimited Home Service Calls
- Get a Replacement If It Can’t Be Repaired
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