First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for First American Home Warranty
563 Customer Comments & Reviews
Loading Reviews ...
My A/C was not cooling down. I called First America. They sent a technician from Master Tech and he checked and said it is leaking the GAS/Freon. And said the Unit must be cleaned, And gave a me quote of 10K for a new unit! He said he will call first America and will ask them what to do. He left and I see the whole 2nd floor is flooded with water. I did not have any water leak. Otherwise I would complaint for the water leak.
Don't buy First American Home Warranty. They try to sell a new unit rather fix it. You will be loser!!!!!!
We had a terrible experience with First American Home Warranty. We initiated a service request on May 16, 2018 because our AC was not working. It was incredibly hot in our house as we live in Atlanta so we needed it fixed promptly. The issue was that water was collecting in our emergency pan and then shutting off the AC to prevent flooding, but we didn't know the actual source of the problem. The first contractor assigned to us never responded to our calls, and he didn't respond to First American's calls either. We are not sure to this day if this contractor exists. We called First American again and asked if we could hire our own local person and get reimbursed because we live in Atlanta... Read More
Filed May 13, 2019 10:00 am EST claim... air conditioner was not working...assigned to Butlers HVAC LLC in Whiteville, NC home located in Fayetteville, NC after asking that I be classed an "emergency" …..after calling all day went on line and found cell phone number.....was informed they did not get work order (612172283) under 7:00 pm EST and they received 70 work orders, were overwelled and First American Home Warranty was at fault. …...man at Butler's then resorted to name calling of my "ignorance" and they he would not come....one reason that he was too far away. Then call FAHW where I talked to Evone Martineiz in CA she said she could not and would not reassign my claim.....she... Read More
Worst company ……my toilet breaken and they took it away but not give me new one ……really really bad
I have spent 2.5 weeks out of the past month without AC. Last month the company originally assigned did not show three times even after the president of that company told First American they'd be out the next day. I finally demanded they send a different company. The second company showed and got the AC working again. Two weeks later, the AC stopped working again. The company had me get a new work order and came out. The refrigerant was low again (it was low two weeks earlier when he'd come out) and the motor for the outside unit stopped working. He told me he'd have First American order a new motor and come out and replace it when it came in. Two days later I get a text and email... Read More
I have had to replace a washer on my on after 3 weeks of waiting. Had to hire my on plumber to repair a leak they deemed not an emergency. Took 6 months to get reimbursed. It was 89 degrees in south Mississippi and my AC went out, they deemed that to be a non emergency and I had to call and repair it myself. Now my dish washer is out and they told the repair guy it is going to take them a week to decide if they are going to repair it or replace it. Crap company
I would never ever use this company in the future, as they are complete do not care. I had a plumbing issue and a contractor came to fix the plumbing problem. while he was trying to fix it he broke two parts and told us that one of the part he broke by accident is a major part and will be ordered. he will be able to come back and replaced this part in a week. While he was in my house he received a call from his company (B's plumbing), in which his company was complaining to him about a bad job he did prior to coming to my home. When i told all this to First American and explain that i do not trust this plumber is competent or is capable of doing my work. They claim i have no choice... Read More
The majority of positive reviews here are fake, just take a look at yelp to see what people really have to say about these scumbags. Do not do business with this company! This is the worst home warranty company ever! Our water heater was not working, the first person they sent out just glanced at our water heater and said the vent was blocked, and that they would not cover the repair. He didn't even try to turn on the water heater, or test anything, then he said that we owed him a bunch of money for the diagnosis. We spent several hours on the phone, and they finally agreed to send someone else to take a look at the water heater. The second person looked at it, tried to run some tests, and... Read More
The first I turned on my heat in a recently purchased home, the furnace was not heating properly. After I opera work order with FAHW, I was assigned a service provider that could never get here before at least 4 days had passed. Totally dissatisfied with them after several months of no heat in 20 degrees weather, I ended up having the old system replaced by a local, trustworthy and less expensive company. When I asked FAHW for reimbursement, they denied the claim. It seems totally worthless to have a home warranty. I will not renew my contract and will tell everyone I know about my experience.
Lackluster support, horrible bargain-basement technicians, and an unauthorized cancelled contract. If these sound like what you're looking for, choose First Am. I've used two other warranty companies, and have never felt so devalued as a customer. For $600, I expected some semblance of care, understanding, empathy, or even acknowledgement of my frustration. I've had better customer support from my cable company. I could've called my cable company to fix my A/C and gotten as much out of them as I did First Am. Avoid my frustration. Do not purchase from First American Home Warranty.
Our Partner
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
