Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,164 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11164 Customer Comments & Reviews
Loading Reviews ...
Service this time was like a breeze after a hurricane when comparing to the horrible experience with the last service call.
The technician came this time was very knowledgeable and solve the problem with the microwave oven in one hour on his first visit. CHW need to use and keep these kinds of good contractors and workers.
Thank you for your wonderful help.
My refrigerator is not fixed properly, it is working in the way it should work. Not making ice , not cooling as it should be. The who came to fix it did NOT do his job well. I am not at all satisfied with his work.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Om Dhungyel,
We regret to hear that your unit is still experiencing issues. We have resent your claim back to the technician. You may reach out to him to schedule another appointment.
For future reference, please contact us directly at 1.888.531.5403 for further assistance.
it seems that Choice has gotten rid of the fly by nights and amateurs and hired vendors that know their business. We have had two calls in the past month for two different issues and the people they sent were top notch. I have had several warranty companies over the past 38 years and Choice IS my choice!
My A/C went out and I called CHW. They couldn't find anyone to service my unit so I had to find someone myself. The technician I used found that I had a leaking evaporative coil unit in the interior unit (we have a split system). The technician explained the situation with CHW and CHW came back that they wouldn't cover the repair. Their words exactly were "Evaporator coils that leak have been exposed to corrosion or acidic materials that have infiltrated the air stream and air flow throughout the house and have damaged the integrity of the coil. . . . We are not responsible for malfunction or improper operation due to rust or corrosion." I responded back saying that this is a... Read More
1. I wanted to cancel the policy because the agent charged my credit card the whole amount of $1176 instead of 4 payments for a 3.5 yrs agreement.
2. Poor customer service. It took me 30 minutes waiting on the phone for a customer service agent to answer my call.
3. BBB has registered a lot of complaints about not covering many repairs.
I will give it a try, and cancel later if I will experience bad service.
Very timely, very professional, and a very good job. I like choice home warranty.
Superb service, from the moment I placed my claim, all the way in having a reliable repair man doing the job in less than 24 hours. You simply cannot get better service than this. My hats to you all that makes Choice Home Warranty my choice.
The customer service rep was very knowledgeable and answered my questions. He also informed that I could get a better discount if he processed my application on line. During our discussion he informed me of an offer for seniors that saved me even more money if I signed up for a 3 year contract. I can't speak to their service when I have to actually use the policy but this part was very good.
DO NOT purchase from Choice Home Warranty. Choice Home Warranty will not honor the contract. In the height of the summer my A/C went out. I had purchased a home warranty plan at the beginning of the year, so I immediately submitted my claim. Mr. Marcus Jones of Indoor Weatherman HVAC came out, diagnosed the system, the compressor was bad. The following is the email from Choice. After reading the email,I’m floored, the system has never had a repair. So I call the company that has been maintaining my system and we took pictures that prove the systems has never been repaired. They are still denying my claim. Next step is to get a good lawyer and sue for breach of contract. Recommendations???
So far you all great at working with the customer. But I think you all have to find better tech to come out to people’s home’s because some of them just look and tell you what they think and not looking to find the problem and get your money I have experience twice.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.