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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,163 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11163 Customer Comments & Reviews
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Thank you for the $150 courtesy check you provided even though you could not cover my plumbing repairs. This helped me get a camera to go down my vents and inside my drain lines. The Plumber that gave me an estimate was inaccurate in their account. Per The Plumber and camera man, pipes in main bath are not collapsed as they stated. They were able to unstop bathtub drain.
Gave our request to a company that does not service our county-they finally called us because they could not get through to CHOICE to tell them they would not come out. Overtime I call no matter the day or time I get thessage-"all our reps are currently busy due to high call volume-please hold for a long time" The next company could only do a minimum then had to wait 2 more days for authorization to find the clog. We were without the use of our kitchen sink,dishwasher and washing machine waiting for service from7/5 to 7/11
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Joanne Reed,
Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout.
Regards,
Choice Home Warranty
This is the worst experience I have ever had with a warranty company. The repair person did not show up for two appointments so i was advised by the warranty company to get my own repair person and have them do the work after authorization. Don't do this once he gave the quote it took days to get approval and they required my home inspection from five months ago even though the hold music states that no inspection is required. To get a decision on the claim i had to after many calls refuse to get off the phone until they gave me an answer. HORRIBLE HORRIBLE CUSTOMER SERVICE!!!
Stay away!!!
Choice does NOT follow their user agreement you receive. If they agree to cover your repair/ replacement, they do not reimburse you as it is stated in the guidelines.
I'd suggest you keep looking or not getting a home warranty, because you WILL be paying out of pocket for repairs with Choice.
In addition to that, representatives lie by omission and supervisors of the Resolution Team (Lanesha) are disrespectful, rude, and do not resolve anything.
3 technicians came out to my house on 3 different occasion to diagnose the same problem and no one has still solved my issue. I will be canceling my service and requesting a refund if my problem is not corrected soon! Ridiculous!
All good. The service rep you sent out yesterday to work on our claim was courteous, fast, and professional. I could not have asked for more. Compliments to you, and to Leonard, the repairman from A to Z Repair
Sent a request to Choice on Monday; had a response within an hour. The vendor set an appointment for Tuesday morning then called later and said they could come Monday late afternoon. We were not available then so went with the Tuesday morning. Vendor arrived a little early. It was necessary to replace our garbage disposal. Work was done quickly and a new disposal was quickly installed. Very impressed with the timeline and the work completed.
I hate this company they're the worst matter fact I'll be contacting the Better Business Bureau tomorrow! And the only reason why I'm giving a one-star rating is because I couldn't leave it blank and submit my statement.
My technician arrived on time, introduced himself and went straight to work. He submitted the claim and unfortunately had to wait and then call to get an answer. I then had to call to get told that my claim was still under review while being on hold for over 30 min and told there was no supervisor that I could speak to. Frustrating. I paid for six years. If I have to go through this for every claim I’m not going to be happy. But my technician was super and got the job done once it was approved. Toooo much red tape.
Yes after I had to call after a week when you denied the claim first... instead of investigating which lead me to calling again to get the air conditioner fixed after it being down for 3 days in over 90 degree weather... Thank God the Company you sent Ellis Mechinal fixed the Air Conditioner & we were cool after 3 days Thank you
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Catherine,
We appreciate your feedback!
Thank you for choosing Choice Home Warranty as your service provider.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.