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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,164 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11164 Customer Comments & Reviews
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My garbage disposal sprung a leek on Sunday
It was not an emergency. They came Tuesday AM and replaced the unit. Very satisfied with service - 1st time used
Just had my AC unit repair for the low, contracted service cost on a 95 degree day. Grateful for the prompt, courteous and easy process of getting this fixed!
I have had Choice for a long time and in 2 states. Lately the service and the communication about the service has declined. I put in a claim for my AC not cooling on July 2nd. I live in South Georgia and that is a BIG problem. I got an e-mail saying that they were having a hard time finding a vendor (or something along those lines) but that they would keep trying. I kept trying to call but would be on hold for 15 - 20 minutes and I hung up. FIVE days later I called and sat on hold for over 30 minutes. They told me that they had set up an appointment with someone on July 20th! That was 13 days away!!I finally got them to give me the phone number for the vendor and I called him. He... Read More
You can't say you cover AC's and then have some small print about 'no rust on the coil'. ALL coils that are over probably 2 or 3 years are steal and they rust......therefore, they aren't covered. You should stipulate that upfront.
Also, during the R22 freon conversion, you should stipulate upfront how much that costs.
ALSO, YOU NEED TO COVER THE 'LEAK TEST'!!!!!
With my great choice warranty, I just paid $150 for a leak test, $45 for a visit fee, and $6,500 for a whole new system. All the while being hot for over two weeks.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Brad,
Our Consumer Advocate would be more than happy to assist you.
Please email your policy and claim number to cblue@choicehomewarranty.com. Please put "Consumers Advocate Review" on the subject line.
Regards,
CHW
i PUT IN A CLAIM FOR MY DRYER YOU HAD 3 COMOANIES DISPATCHED AND NO ONE EVER CALLED OR CAME ON DAYS SCHEDULED I HAD TOTAKE OFF WORK 3 DAYS FOR NOTHING AND I DONT WORK I DONT GET PAID
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Deborah,
Our Consumer Advocate would be more than happy to assist you.
Please email your policy and claim number to cblue@choicehomewarranty.com. Please put "Consumers Advocate Review" on the subject line.
Regards,
CHW
Excellent service. Service right on time. Problem with air conditioning was
challenge. But service man Anthony patiently resolved the problem. Thank's
Great customer service, good handling of the people and dealing, Iam really appreciate your and consideration.
I have been with CHOICE for more than one year, my ac went off on Friday early morning and I called CHOICE around noon, and in a few hours I had an appointment to have an technician for Monday afternoon, when I told them I had 87 degrees inside of the house with all the ceiling fans blasting, being an elderly person I was suffering terribly they made the appointment for the morning of Monday. It was the worse 3 days weekend of my life with the heat and humidity, Monday I had Just Cooling coming in the person of Anthony who fixed the unit.
Thank God for when I made my contract with CHOICE.
I am not happy with the company that was hired to do the work 2 weeks had passed and still no updates on parts or new service day also they took 2 fees to check the items needing services and tech put finding in over a week later I think they need a new service company also the current one never answer the phone this not a issue with choice but if you use a trash company that make you look back as well
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Craig Bray,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
When I was sold this policy I was lied to & told that if a covered item, in this case 2 Ceiling Fans, wasn't able to be repaired it would be place with a comparable type product. Imagine my surprise when I was told that I was entitled to only "Builder Grade" ceiling fans and that I was being sent $140 for BOTH FANS! This is beyond unacceptable; just WHERE do "builders" buy fans that cost only $70? I cannot believe that a company as well known as CHW get away with these kind of practices and in my opinion are "comparable" to Scam Artists.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.