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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,164 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11164 Customer Comments & Reviews
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I had to call them twice this week for 2 separate AC unit. Both time they schedule promptly and solved my issues.
We have been dealing with the same issue for months. I'm on hold for 45 minutes to well over an hour every time I need to call. Virtually nothing is covered under this warranty. You submit a valid claim and they never cover it. Save your money. This company is terrible.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Laura,
Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout.
Regards,
Choice Home Warranty
I normally have a pretty good experience with Choice Home Warranty. When I have a covered item failure or malfunction, Choice Home Warranty is there to help and the issue is resolved quickly, however; a recent service call was made and it took nearly three months to incorrectly get resolved. I had three different technicians diagnose three different issues. And in the end I ended up paying out of my pocket. The Supervisor was not very considerate and a little rude I had to go 3 months without a washing machine and go to the laundromat spending over $125 a month. The amount the supervisor offered me barely help my repairs. And I was told that the issues was my fault. I'm very unhappy... Read More
On Friday 7/6 you assigned me to Burrows & Company. But some guy called Dexter showed up. I assumed he was from Burrows. He had no idea what he was doing. He said he'd be back Monday to complete A/C fix. I never saw him again. On Monday I called him & left him text, No replies. I called Burrows 3 times. No replies. I called Choice. Spoke to a guy. He called both Burrows & Dexter & got no reply -then I got disconnected & he did not call me back. Tuesday I called Choice again. Spoke to a lady & had bad connection. She said to hang up & she'd call me back. She never called. Later called Choice again & spoke to Dakota. First intelligent Choice person I spoke to. She said she had no idea who... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Mr. Massey,
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Choice Home Warranty
I had choice 3 or 4 years, I renewed my contract and one week before renewal was to take effect, A/C breaks down. Their tech gave me the report saying compressor locked and told them poor maintenance, although I had all the records for every year. I had 2nd opinion and Choice agreed to pay for replacing the system, except they then forwarded my call to the next dept for approval that didn't end being forwarded , eventually coming back to the original dept with a 10 min 11 sec +/- hold each time. After an hour and a half on the Choice line with the A/C company, the A/C company gave up saying they couldn't afford to sit on hold and I paid out of pocket. They are cheap coverage and... Read More
Very dissatisfied and disappointed with their service. Their plans dont cover what they say they do, and if you get ahold of someone to ask, they will bounce you around to multiple departments, half telling you one thing the other half telling another. I will not use them again and suggest you don't either.
Choice Home Warranty is the absolute worst home warranty company in existence. Usually I read reviews and someone just had a bad experience and torches the company for it. Well let me tell you I have not just me but 3 other people I know with same experience as me. HORRIBLE. Beware of low price you get what you pay for. They take 40 minutes to answer every call. They deny most claims as 2 AC companies told me they’ve never done work for them because they deny everything. I have 3 friends that experienced same thing with them and did not get their money back. Don’t do it. Go with someone else I promise you will be unhappy w them. They are also very pushy and rude. They said my... Read More
You'd better have 20+ minutes when you try to call for service, and you will have to call. Choice prefers to never answer the phone. They have a very low limit on what they will pay for replacement parts (never OEMs), so they then offer you 2 cents on the dollar to replace your appliance...a windfall for them and a financial disaster for you. Choice's business model is a total scam on the customer. I can't believe I fell for this.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout
Choice Home Warranty
It was difficult getting a hold of someone in order to submit my claim. I tried to call a couple of different times before getting through. I had to hang up because the hold time was so long and I had to be somewhere.
One the claim was submitted, it took a very long time to get someone to come out and look at the issue. Once the contractor arrived and identified the issue it took him almost an hour to get approval from CHW to do the repair. This created an extremely uncomfortable environment. I would have given a poor score, but the workmanship and professionalism of the contractor were amazing.
Unsatisfied , repairs cost me out of pocket and home choice is not making it easy to get it repaired or reimbursed .
Everything is a struggle .
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.