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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,164 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11164 Customer Comments & Reviews
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They are very responsive and dispatch quickly, even on the weekends. I filed a claim on after 7pm on a Saturday and the appointment was scheduled by the time I woke up on Sunday. The repair tech even came out Sunday evening.
Besides one of the sales guys trying to up sell and undercut his business, which I think is a poor business practice, it was great. Phil was extremely helpful and I look forward to using Choice Home Warranty.
The service was quick and easy! The tech was the best!
You really do a great job taking care of my appliances. I went with your company because you promised quality care and you did just that on my recent A/C repair.
Specifically, when no responder came on a weekend claim, you paid for my repairs by a company I contacted locally.
Thank you.
4 stars because some of your responders take a week to arrive.
The CS representatives at this company seem to be very service focused. I do have some complaints about the first company they assigned our work order. Two service techs came out, the first giving us one diagnosis and the second the complete opposite. Neither fixed the problem, but did an unrelated repair. When I attempted to reach CHOICE again the phone lines were so busy, I hung up after 15 minutes. I attempted to reach them by email which generated another work order, assigned to a different company. When I contacted CHOICE by phone and explained what had happened the agent was quite helpful and discovered that the first repair company had not turned in their work order... Read More
There service is the WORST. Impossible to get approvals for repairs. Impossible to reach anyone for assistance. Took over a month and many hours of effort to get a simple fan replaced on a refrigerator. Save your money. Try another warranty service
I am glad I got the warranty but they were very annoying calling me 4 times a day. Call give me info let me review and I will let YOU know when I’m ready. Also when I did call all the lady wanted to do was take my money and rush me off the phone. I started questioning and she was annoyed with me and couldn’t wait to hang up and move to the next sale. Typical sales person.
I have never been so frustrated with Choice or your contractors. The first 2 contractors assigned did not have a 28-foot ladder and therefore were unable to get onto the roof of the 2 story condo complex. Luckily, the third one was great and fixed it right away. These ridiculous delays cost me $400 in fines due to not having AC in the unit for over a week. In addition, the wait time for your call centers must be reduced. I was in Mexico on a family vacation and was on hold for 30 minutes or more several times waiting for a representative. Having to forgo family dinners and trips to sit on hold in the hotel room is absolutely not acceptable. Your call center people were helpful and polite... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Jonathan,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
Choice Home Warranty
Am not a happy customer with this company, they have disappointed me most of the occasion. Recently the new company for air conditioner was great though, on time and did an a excellent job
I called Choice Home Warranty on Friday afternoon late to tell them I need to initiate a claim for my non-cooling A/C unit. They immediately got back with me with a company that could come out on Sunday morning. The A/C company called me on Saturday morning early and asked if they could come then. Yes of course. They came down from Troy Alabama and repaired immediately. I was vert happy and very impressed.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.