Choice Home Warranty Review
1,718 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008. Their plans offer comprehensive protection against the high cost of repair or replacement of major systems and appliances in the home via two different plans. Each plan also features additional coverage for Septic Systems, Pool / Spa, Well Pump, Sump Pump, Central Vacuum, Limited Roof Leak, Second Refrigerator, and Standalone Freezers.
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1718 Customer Comments & Reviews
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Amazingly fast service (next day)!! Knowledgeable, courteous and dependable technician!!
It was a hassle and cost significant time to originate a service claim for a service I didn't want to be without (hot water) for days. They promised that someone would *schedule* an appoint with within 24 hours with no promise on when they would eventually make it out for the repair. Eventually they let me schedule my own technician under the reimbursement process after several hours went by without being addressed. This process also turned out to be significant hassle; probably 45 minutes on the phone for authorization and they didn't cover the full cost that I incurred. All except the claims supervisor (that called at the end of the process) were nice enough to deal with,... Read More
person on phone was very helpful
Two years ago I had a major issue with this company I was called an sash;e because I wanted something fixed but Choice wanted me to wait until 2 days later I had no hot water the tech they sent was a dope and didn't do the right thing I almost dropped the coverage there are other companies that offer same service, however I decided to give it one more shot since then I has 2 issues and Choice did a great job solving them don't know what happened in two years however I am glad it improved
Price is right and it seems they cover more than my previous company. So far I do not like the constant phone calls and solicitation emails.
I talked with Brett about CHW and he explained everything to me. The warranty I have now is terrible(ORA) I had too pay for everything out of pocket. I'm not lying either. This CHW sounds really good and I hope it's true to its word. Thanks Brett
The customer service representatives were very professional and able to provide information and assist with the warranty.
The service representative was really helpful in reaching a decision to cancel my policy with First America and switch my contract to Choice. He offered me several ways that I could finance the deal, which was helpful because of my financial situation. I am beginning my contract with your company on a positive note. Thanks.
The Senior cost savings are greatly appreciated. The on line claim as well as phone in claim process work very well.
I had a different home warranty prior to this and wasn't 100% satisfied with the people that they sent out to your home to the warranty work. I like that CHW's people have to go through a screening and have proper ID. I was also extremely happy with the deal that I got for 3 years with an additional 6 months free. $45.00 for a service call isn't too shabby either. I'm excited. Appliances and other things like Heat & AC can be costly. I think I made the right choice!