Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10108 Customer Comments & Reviews
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I don't have a whirlpool/Bath or a cook top. I didn't get a chance to have those removed from my contract. I did get my 2nd fridge and freezer added. I did not get to ask about the fire place insert. Is that part of the heating system?
They were very helpful with all my needs. They call me within 24 hours. They were here the next day and fixed my air conditioner. Save me a lot of money.
I think the option of gift cards to a particular store that take up to 30 days to process for a replacement at the wholesale rate it an insult on multiple levels. So I would have to wait up to 30 days for a store specific gift card and be out a washer? That makes no sense. Thankfully as a "courtesy" you are mailing me a check and I went and got the appliance on my own.
I understand thats what the agreement says but I can definitely think of better ways of handling this from a business and customer service perspective.
My technician, Darryl, arrived on time after texting me his ETA and promptly got to work diagnosing the problem of why my oven wasn't heating properly. He was very friendly, especially to my dog, and professional. He found the issue, had the part in his truck, installed the new part, cleaned up the area, tested the oven, and was done in about 45 minutes. Great job! So nice to have my oven working again and I am very happy with Choice Home Warranty.
I’ve been working with Dillon for years and he’s very friend and accommodating. Anytime I make a claim I receive an appointment right away! I highly recommend Choice Home Warranty.
GREAT Master of his craft. We just had service by Michael from King Electric LLC and I have to say his patience persistence and proficiency was extra ordinary. We are so grateful for his service.Please contact mike for all of your electrical needs Iam sure you will be extremely pleased as my wife and I are for his service l Lenny and Josephine
I placed my orders on Sunday for two items I needed to have done and the jobs were finished the next day. Technicians were very professional and finished their jobs quickly.
What I didn't like about CHW is they septic tank plan the company's they sit me up with to come out never come out are call you then they cancel and you have to start all over again it took me 3 weeks before they could get someone out and I had to get resolution involved the representative don't care they just dispatch my request out again. The good thing resolution got someone out after 3 request almost a month with know septic tank working I pay to much for this plan for this to be happening.
Excellent phone experience calling to arrange technician follow up for my appliance problem.
Our technician Abby was super amazing! From arriving to our home to leaving she showed nothing but perfection! We were very pleased with her knowledge of the task at hand! Very pleasant with a beautiful spirit ❤️ We would definitely recommend and request her assistance if needed!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.