Promoted
Our Partner
🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
Choice Home Warranty Review
ConsumersAdvocate.org
11,647 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11647 Customer Comments & Reviews
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I just purchased this Home warranty and I haven’t used yet, so I can not give a honest opinion yet. But I will update my status in the future. But customer service was very helpful at the time of my purchase and offered Military discount.
The sales pitch for your product is a bit pushy and I asked several times to see a copy of the agreement and was told after I pay. Well, as suspected the limitations in 12 months on an item is $3k. That does not replace my refrigerator or my HVAC.
This is why I wanted to review the agreement before agreeing to give up my credit card information.
The tactics to get a sale or close the deal is not good.
I am extremely happy with this company. Our washer start making very loud noises. I called in and reported the problem. Next day I received a phone call from a repair shop vendor and was told they will come in next day. The technician came in and diagnosed the issue. Next day I received an email from the Choice that they are giving us a Lows gift card to replace our washer. Very quick resolution.
Great option for home warranty. Must be aware that contact with providers is not always too easy.
The technician arrived in a timely fashion, quickly diagnosed the problem and resolved it promptly. I couldn't’t have asked for a better outcome!
This was the worst experience I have ever had with a home warranty company. What joke from the time of contact until we were sick of being put off. They left us with an active water leak for over 3 weeks. We been put on hold time and time again as well as hung up on when we asked to cancel our policy. Wouldn't wish them on my worst enemy.
My furnace was reported out Dec. 6. My first appointment was to be on the 18th, which was unacceptable. I had to complain and got a new appointment for the 10th, which was still 5 days later. Repair was covered, which I appreciate, but won't be completed, until the 12th. Luckily, they were able to give me temporary heat, on the 10th.
Technicians were AWESOME! Professional, on time, cleaned up after themselves, and took the time to explain in detail what the issue was and what they were doing. Thank you Chris
They found a plumber and approved fast which was Eddyson plumbing. They was here with the issue fixed the very next day. Had another issue with garage door filed a claim a week ago and im still waiting.
Choice has helped us repair several things in our home. We've had appliance service, electrical, and HVAC thus far, and the technicians we have been assigned were great. It generally takes 24 hours to get your ticket assigned and most times we have only had a 2-3 day wait for service, which has worked out fine, as they were not emergencies. This has saved us a good amount of money on costly repairs that otherwise would have been expensive to deal with. Parts were covered, and all we paid was the service fee. For the year we've had Choice, it has definitely been a worthwhile investment.
Top Rated
Our Partner
🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.