Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,164 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11164 Customer Comments & Reviews
Loading Reviews ...
Your technician was very professorial and did the job in record time. He did a super job of selling his company and Home Choice
Dick Blaich
Very pushy, tried to tell me that they had great ratings with the Better Business Bureaus and I believed him and found they had a B- rating. Talked to locals where I live and they said they did not pay like they said they would. Trying to cancel but they seem to not want to do that. May have to get a lawyer to get of my contract. Very Upset at this time.
This claim was handled more promptly and better than any of my others. First, I had a very quick response to my email. Sun and Sail Construction was fantastic as well. Mr. Bittman, the owner, was professional, extremely polite and kind, making the necessary suggestions to me to so that I can avoid further difficulties with my air conditioning and furnace.
Very unreliable terrible tech with the first one. Who refused to even perform any repairs. Did not bother to enter the residence. Just drove off. And company did nothing to resend tech. Or to even attempt to do the repairs contracted to perform. Really awful experience the worst by far I have ever had!!!!!!!!!!!!
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Ms. Walker,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.
Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
I called about my washer, I was very impressed with the fast response time to my problem. Nick Foust was very knowledgeable, and pleasant to work with. He identified the problem, ordered the part and made an appointment to return & finish the job. I had been with other Warranty companies & was not satisfied with the maintenance companies they sent Very happy with CHW
The claim filing was fast and easy. My only objection was the ceiling fan that was replaced in my home was not that same that was their prior. I don't think it is the same size and if does not have the same light fixture. Like I stated I liked the fast service and even the contractor but I think when making a replacement is should be the same (IE: if the light fixture has three bulbs the replacement should not have a one bulb fixture)
Purchased a plan today and contacted my sales rep who was not readily available to answer questions. The customer service person who answered the phone was somewhat rude when I asked for his name (Taylor) and there was a done of background noise. I left a message for my rep and sent an email. So far no response.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback.
We have emailed you a copy of your policy.
Regards,
CHW
Good customer service, professional repair personal, follow up with the repair, good quality
The contractor did a wonderful job ..I realized due to extreme hot weather the contractor are real busy and there waiting period
They did not cover a leaky faucet; fix or replacement denied. The Subs they used were inept, and mostly made up of journeymen or non-professionals. Stood up for over two weeks by one, even Choice could not contact them. Choice finally sent me a check & told me to find one on my own. Of course what they sent would not cover the price of parts & maintenance. Worse warranty company on the planet!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.