Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10136 Customer Comments & Reviews
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I just got a policy with this company. The rep that I spoke with it said how wonderful the company and policy was. When I received the paperwork for the policy it listed more things they wouldn't cover than things they would. They wouldn't even cover a basic leak detection on the A/C. When I called customer service they were unconcerned with my issues. I advised the CSR that I would be cancelling the warranty and she was all to eager to transfer me to the department that handles it. I could even hear CSR in the background speaking rudely and in harsh tones.
I initially filed a claim with Home Choice (HC) Warranty on 3/3/16 as my water heater was not working. Living in Chicago, one can imagine the difficulty of taking cold showers. On 3/4/16, I was scheduled to have a plumber to service the water heater. I was informed by the plumber that they recommended that the water heater be replaced as the chance there is a 60/40 chance that replacing the parts would rectify the issue. On 3/8/16, it was determined by Home Choice that they would like to get a 2nd opinion regarding this matter. On 3/11/16, the second plumber came to service the water heater. They also recommended that the water heater should be replaced. Even still, Home Choice requested... Read More
We have Choice and will not renew. There are so many exclusions that they will find a way not to make a repair. They talked us into 3 years and said we could get a refund at any time if not satisfied. After 1 year we called them for an air conditioner repair and they refused to cover the repair so we requested a refund. Their reply was that we would only have 1 year refunded. Very poor customer service and very misleading. A total waste of money!
We had multiple claims with choice home for the refrigerator. They have and managing claims very well. I would recommend this company.
Once my new claim was placed online Choice Warranty was expedient with response. Also, the representative I spoke with on the phone was very professional & helpful. I immediately had contact information for repair company. Setting up appointment was a very easy process.
My experience with Choice Home Warranty has always been amazing. They are extremely effecting about getting a claim and notifying a repair person for me to contact. They work with top notch repair companies near me. Each claim was handled without complications and have been a pleasant and refreshing experience. They never make you feel like an burden to them and seen genuinely concerned with getting your issue addressed. Thank you Choice.
Choice home warranty is extremely easy to deal with. They really care about your needs and take the time to listen. I've recommended all my friends and family to John Silva, he is well versed and the go-to person there. I think he may be a supervisor there... Not sure. 888-531-5403 ext 8399
I never do this sort of thing; however, all my issues have been resolved and John went out of his way to help us. Thank you.
We have had two satisfied claims with Choice Home Warranty. They were diligent in making sure a contractor contacted us within 24 hours to make an appointment and that we were taken care of. I am not sure why there are negative reviews. We selected the plan we wanted and knew how much we would have to pay out of pocket based on the plan we chose. We also knew that the warranty would kick in after 30 days of purchase. All this is on the website stated clearly. We are completely satisfied with the service they have provided.
This company denied coverage for the very first claim that I made. They solicited me for a year, I was already satisfied with Total protect for about 3 years not ever having a complaint but fell into the trap of trying someone else because they were soliciting and my renewal was coming up with TOTAL PROTECT which was AWESOME.
NOT only did they deny my claim, I had to pay the $45 service charge and an additional $50 early termination fee. What a rip off, this company should be put out of business.
It is disgusting that this type of crap is allowed to go.
DO NOT BUY THIS PRODUCT, YOU WILL BE SORRY!!!!!!!!!!!
promise not delivered, I get charged $60 for a technician to evaluate my washer, then Choice Home warranty refuse to pay to fix the machine stating the policy is not old enough. I still don't have a washing machine because I cannot afford to buy at this time. I was not aware that I must pay $60 for each inquiry
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.