10 Best Business Phone Systems of 2017

Key phone systems, hosted PBX, VoIP. We compare and review the Best Business Phone Systems services available today. 

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Business phone systems are multi-line telephone services that allow business employees to communicate both internally and externally. Typically, these systems are meant for businesses that handle a large volume of calls, and thus may require integration between multiple types of devices to assist in managing the load.

Business phone systems are for any size business that wants the functionality and features of a centralized and integrated phone system as opposed to dealing with individual lines provided by the phone company, which could be costly.

When selecting a business phone system, take care to consider the specific array of features that can be tailored to a given business’s needs. These can include maximum user numbers, custom hold music, conference calling, smart phone integration, and voicemail-to-email to name a few. If choosing VoIP, take into consideration if you want to host the system on-premises or have it hosted by the service provider.

When purchasing a business phone system, first verify a given company’s time in business to ensure it is historically reliable. If reported up-time is less than 99.9%, then another company should be considered. Furthermore, in the case of an outage, make certain that the systems are in place to handle such an event. 24-hour phone support, for instance, is a must. By addressing these questions first, there’s less likely to be disappointment later.

Top 10 Companies

#1
eVoice®
Our Partner
9.5 / 10
  • Our #1 Choice. Chosen By Majority of Small Business Owners.
  • Choose A Number (Toll-Free or Local) & Route Calls Anywhere
  • Upgrade/ downgrade plans anytime
  • Greet Callers Professionally
  • Conference calling (up to 94 people)
  • Live Receptionist (US based professionals)
  • Get Voicemail Audio Files and Text
  • 30-Day Free Trial – No Contracts & No Hardware
#2
Onebox
Our Partner
9.1 / 10
  • 30-Day Risk Free Trial
  • No setup fee, no cancellation fee
  • No Long-Term Contract, Cancel anytime
  • Plan starts at $49.95 (Onebox Receptionist)
  • Live Receptionist
  • Create a virtual office in Europe
#3
Intermedia
Our Partner
9.1 / 10
  • 99.999% financially backed Service Level Agreement
  • 24/7 English Speaker Assistance
  • Purchase phones @ 0% financing for 1 year
  • Choose standalone plan or bundle with "Office in the Clouds"
  • Highly scalable - Can save businesses up to 50%
  • Website doesn't show prices. Easy Quote Form.
#4
RingCentral
Our Partner
9.1 / 10
  • Rich Mobile features for Smart Devices  
  • 30-day Free Trial
  • Rent phones from company
  • Huge variety of call features
  • Toll-free minutes per month
#5
Nextiva
Our Partner
9.0 / 10
  • Free Demo
  • Live Chat Assistance
  • No Downtime
  • Cloud-based Unified Communication
  • NextOS Online Portal
  • Wide Range of products
  • Live Chat Assistance
  • Cloud-based engagement
  • Mobility Enablement
  • Unified Communications
  • Live Chat Assistance
  • Free Digium’s SMB Toolkit
  • Rated an A+ by the BBB
  • Online Demos
  • Reporting and productivity tools
  • One touch features
  • Cloud services
  • Online Account Management
  • Video Tutorials  
  • Lifetime Warranty  
  • Synapse customizable to support up to 100 users
  • Dynamic noise reduction
  • Online Chat Assistance
  • ½ mile of cordless range
  • 2 year warranty
  • Live Chat Assistance
  • Unlimited calling
  • Rated A+ by the BBB
  • Secure, dependable communications
  • Ready to use applications
  • Voice over IP calls
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Best Business Phone Systems: Summed Up

RankCompany NameStrengths
1eVoice®Best Overall
2OneboxFeatures, Integrations
3IntermediaReliability, Support
4RingCentralFeatures, Support

How We Compare Business Phone Systems

Select 2 business phone systems companies to compare
vs
Value - 30%
Features - 30%
Reliability - 20%
Support - 10%
Integrations - 10%

Customer Questions & Answers

What is VoIP?

Voice over Internet Protocol (also called Voice over IP, VoIP and IP telephony), is a group of technologies that deliver voice communications and multimedia over your internet connection. Essentially, it uses your high-speed internet connection for your phone service instead of a landline.

What is a PBX?

A Private Branch Exchange (PBX) is a company’s multi-line telephone system for internal and external calls. Traditionally, this would be done either via a system lock-in or a vendor lock-in, but has moved towards delivering phone calls through Internet Protocol. This cancels out the need for constraining the amount of outside telephone lines and internal devices or extensions, resulting in a virtually limitless system.

What is SIP Trunking?

An SIP trunk is a direct connection between a company and an internet telephony service provider. This configuration is easier to maintain and provides services, notably long-distance, at substantial savings over traditional telephony. SIP trunks can also carry instant messages, multimedia conferences, user presence information, Enhanced 9-1-1 (E9-1-1) emergency calls, and other real-time communications services.

What is CTI?

Computer Telephony Integration (CTI) is a common name for a technology that permits computer systems to interact with telephones and other forms of communication, such as email, text messaging, web messaging, live chat, and fax. With CTI, actual telephones are unnecessary, as users make and receive calls directly from their computers.

What is IVR?

Interactive Voice Response (IVR) is a telephony menu system that automates a company’s customer support through the identification, segmentation, and routing of callers. It allows the company to make pre-recorded or customized messages, prompts, and messages, as well as prioritize calls based on value.

What is auto attendant?

Auto-attendant (AA) is a voice menu system that transfers callers without going through a telephone operator or receptionist. It usually provides a dial-by-name directory for callers to find a user on the phone system, as well as a simple menu system. AA can also route calls to mobile phones, VoIP virtual telephones, and land-lines.

Resources From Our Editors
SIP Trunking Business Phones
We chose the best companies for SIP telephony by evaluating their consistency, cost, and quality of service.
VoIP vs Landline Phones: Everything You Need to Know
How does a Landline work? Landlines work via circuit switching. Whenever a call is placed, your telephone carrier routes it through a switch to the number you’re calling. A connection is made between both parties through several switches along the way....
SIP Trunking - What You Need to Know
What is SIP Trunking? Session Initiation Protocol (SIP) trunking is a process by which business phone systems can be used through an internet connection, rather than through a phone-based land line. This functionality is sourced through a private branch exchange (PBX),...
6 Important Business Phone Features You Should Know About
Business phone systems are multi-line telephone services that allow employees to communicate both internally and externally. Typically, these systems are meant for businesses of varying sizes that experience a large volume of calls, and thus may require integration between multiple devices...
PBX: What Is It & Why Does It Matter?
What Is a PBX? Private Branch Exchange (PBX), is a telephony system that manages communication within a company. Since companies typically have a limited number of private external lines, a PBX automatically switches calls between all employees to ensure equal sharing...
Editor's Choice
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