Compare Avaya vs. Cisco Business Phone Systems

What’s the difference between Avaya Business Phone System and Cisco Business Phone System? See how our editors compare the two companies below.
Last Updated: January 03, 2018
Disclosure: We receive advertising revenue from some partners. 
Learn more.
Avaya
8.5 / 10 - Excellent
#6 in Business Phone Systems
Cisco
7.9 / 10 - Very good
#10 in Business Phone Systems
vs

Key Facts

  • Wide Range of products
  • Live Chat Assistance
  • Cloud-based engagement
  • Mobility Enablement
  • Unified Communications
  • Live Chat Assistance
  • Unlimited calling
  • Rated A+ by the BBB
  • Secure, dependable communications
  • Ready to use applications
  • Voice over IP calls

OVERALL RATINGS

 AvayaCisco
Features10/109/10
Support10/109/10
Integrations9/108/10
Systems7/107/10
Plans8/107/10

How do their offerings compare?

 AvayaCisco
Phone Systems
VoIP
VoIP
PBX Hosting
On-premise
Cloud
On-premise
Cloud

Features Similarities & Differences

 AvayaCisco
Phone Setup
Toll-free Numbers
Administrative Controls
Call Logs
Call Recording
Call Logs
Call Recording
Live Receptionist
No
No

Calling Features

Avaya
vs
Cisco
  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response
  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Business Texting
  • Auto Attendant
  • Interactive Voice Response

Integrations

Integrations

Avaya
vs
Cisco
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Salesforce
  • Zendesk

Support

 AvayaCisco
Free Trial?
Yes
Yes
US Based Support
Yes
Yes
BBB Rating
A+
A+

Contact & Additional Information

 AvayaCisco
Homepage URL
Headquarters Address
4655 Great America Parkway, Santa Clara, CA, 95054
170 West Tasman Dr., San Jose, CA, 95134
Mailing Address
4655 Great America Parkway, Santa Clara, CA, 95054
170 West Tasman Dr., San Jose, CA, 95134
Date Collected
2017-08-17
2017-08-17

Final Verdict

Avaya Business Phone System has a higher overall rating than Cisco Business Phone System. Avaya scores better than Cisco across: Features, Support, Integrations, and Plans. However, Cisco scores better on Reliability. Both companies score similarly on Value, and Systems.