Generali Global Assistance Travel Insurance Review
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105 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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105 Customer Comments & Reviews
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Ran into a problem & so far no one had been able to tell me whether my rental car tire replacement is a covered benefit or not even though the policy says we have $25,000.00 of coverage for our rental car, but no real information on what is covered. It will be up to the claim examiner. And will take up to 30 days to get an answer after they receive the claim. And no real instructions on how to get the tired replaced.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Thank you for your feedback. We’re sorry to hear about your issue and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase.
As the customer service team mentioned, only a claims rep can make a claims determination, so we encourage you to file a claim easily online at generalitravel.com/claims.
This company has never let us down. Very reliable and the process for making a claim is simple. Customer service is top notch!
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
That is great to hear Reggie! Thanks so much for sharing your experience.
I received a quote very quickly for the different coverages. I chose the one that seemed to best suit what we wanted. It was painless and it gives us peace of mind knowing that we are covered in the event that there is a problem.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
That's great to hear. Thanks so much for your review.
I now have two Generali travel insurance plans. The first was purchased in 2019 for a planned 2020 trip. When that trip got postponed until 2021, I didn’t even think about the insurance as it was not technically cancelled. Then, it got postponed again until 2022. I called customer service to ask if the policy could be modified to cover the new dates. It was! Customer service was very helpful and understanding. When I needed to insure another trip, I decided to stick with Generali due to their flexibility on the previous issue. Of course, I’m really hopeful that the insurance for both trips is a “waste of money” because there will be no problems. Fingers crossed!
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Debbie. Thanks for your kind review. We were happy to be one of the first companies to offer this type of flexibility. There are some parts of your travel protection that you can use now -- including concierge services. To acquaint yourself with those offerings visit https://www.generalitravelinsurance.com/travel-resources/services
Overall we selected Generali based on reputation and cost as well as I noticed that the travel insurance offered by the tour/cruise operator was underwritten by Generali. When we our trip was cancelled due to the pandemic, we were offered a voucher on the trip insurance we had purchased. We did not notice on the original voucher reference that the voucher was only extended to the end of 2020, however Generali had extended the voucher to the end of 2022. When I tried to go to Generali's website and apply the voucher or reference the original policy to our updated travel dates, plan, and ages there was an error saying to call their customer service. As I had a quoted rate from their... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Mr. Dennis. Thanks so much for sharing your experience. We spoke with a Customer Service Supervisor about the issue you faced and it appears it was due to the change in the application date. You absolutely can choose whichever policy you desire with your voucher also. We will reach out to you via phone to discuss if you'd like to make a policy change based on this information.
LONG HOLD TIMES and many clause buried in the contract prevents me from recommending.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hi Jesse. I'm sorry you had issues with our system. We checked our call logs and don't see any recent calls from your number on file. Our hold times are less than 1 minute right now, so if you are getting a long hold time please let us know so we can review technically. You may reach us at marketing_ecommerce@generalitravelinsurance.com.
Very informative and courteous customer service - great experience! Would use again.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
That's great to hear! Thanks so much for choosing Generali for your travel insurance needs.
Site is very user friendly, quotes are quick, understandable and fully explained. Rates and coverage are very competitive.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
That's great to hear! Thanks for sharing your experience.
Still waiting for my request on the Embassy letter stating my covid coverage as i need it for my upcoming travel 3/22/22 .. appreciate your help
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Maria. I'm sorry this message just reached our team. If you are still in need of this information - please reach out to us at marketing_ecommerce@generalitravelinsurance.com
Very easy friendly to use. Glad I purchase but hope I don’t need to use it
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hi Beth. Thanks for your review. Actually portions of your travel insurance are available for use now - such as concierge service. you can find more info at https://www.generalitravelinsurance.com/travel-resources/services
Our Partner
- “Cancel For Any Reason” (CFAR) availability
- Includes trip cancellation, baggage delay/loss, and flight delays
- Emergency medical expenses coverage are included in the coverage
- Up to $250,000 in medical coverage and $1 million in evacuation
