Generali Global Assistance Travel Insurance Review
ConsumersAdvocate.org
105 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Generali Global Assistance Travel Insurance
105 Customer Comments & Reviews
Loading Reviews ...
Purchase process was a breeze. Lets just hope that I would not need this on my travel but re- assuring to know it will be there when needed.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Thank you for your review. Did you know you can begin to use some of your travel insurance plan services now even before your trip? Visit https://www.generalitravelinsurance.com/travel-resources/services
What a waste of money! I purchased the travel insurance and what happened? We need help, my husband's passport was stolen, I called insurance for help, and what? They can not help overseas! It is travel insurance, I put the name of the country where we going, I told them that he has no medication, no passport, can not leave a transit zone, they replied: If he had problems in the USA, we can help. I bought travel insurance to go overseas! Worthless. We submitted the claim already a long time ago and nothing happends. When my husband called about the claim, they reply that they are "working" from home..., it mean? Doing nothing! They take your money, and they enjoy a nice stay at home. I... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello. We're very sorry to hear of your experience. We believe this was a miscommunication with our 24/7 travel assistance team. They are now reaching out to you to help and are expediting your claim.
The purchase process was user friendly, informative and speedy. I was impressed with the choices available.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Thanks Joe. We strive to make our policies user friendly. So glad you found them useful.
This is the best travel insurance company ever. I tried another company when I travel over the summer. NEVER AGAIN. Generali has a customer for the rest of my travel life!
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
That's great to hear Sharon - thanks so much!!!
The customer assistance representative was extremely helpful and professional in adding Covid coverage to my policy as required by Turks and Caicos.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
That's great to hear Robert. Thanks so much for your review. Enjoy your trip!
The policies are very well explained and the process of purchasing was easy !
Would use the company again for my travel insurance needs ! But then again, after looking at so many negative reviews, I am now concerned and crossing my fingers that all will be ok during my trip. I bought trip cancellation insurance when I bought my trip with my booking agent … at least Generali sent all the info in regards of the policy I purchased with them ( a summary email and a pdf file with 19 pages of information policy). We’ll see. Giving 4 stars after reading all the negative reviews!
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Marcos. We are happy to hear you've had a pleasant experience. We do take our claims and customer service process very seriously and want our customers to purchase the right product for their trip. We encourage all customers to read their policies so that they can be informed of coverages and phone us if you need any clarification. We're here to help!
How this company has five stars on this ‘consumer advocacy’ site is beyond me. The written comments speak volumes. I submitted my claim three months ago based on the questions and documents specified in the claims process. ‘Fabio’ followed up with me about every other week with new requests. The first request asked me to resend the physicians documentation. The next request was for the terms and conditions from the airlines. Then a new request was asked and I couldn’t believe what I was reading. Fabio wanted to know the names of the representatives from the airlines whom I spoke with to cancel my flight. The requests get more arbitrary and unreasonable each time. Where does it say I am... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're very sorry the claims process didn't meet your expectation. Since you filed this complaint anonymously we are unable to locate your claim to assist. Please reach out to us via email so that we can look into this further. marketing_ecommerce@generalitravelinsurance.com
I bought and paid for insurance for a trip to the Santa Barbara area through VRBO. Three days before the trip I injured both of my feet to the point that I could not walk, let alone drive 6 hours to get there. I cancelled the reservation. I expected to be able to get get a refund. I was REFUSED. I WOULD HAVE HAD TO HAVE INJURY WHILE ON THE TRIP. THIS IS RIDICULOUS. NEVER WILL BUY THIS WORTHLESS INSURANCE AGAIN.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're sorry to hear about the circumstances surrounding your trip and apologize for not meeting your expectations. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase.
While your plan can provide coverage if you have a sickness or injury before your trip, the policy requires "... the in-person treatment by a Physician,
and must be so disabling in the written opinion of a Physician as to prevent you from taking your Trip ...". If you were indeed treated by a Physician, please share your medical records via email at claims@csatravelprotection.com.
These people are rip off artists. I purchased cancellation insurance on air fare. Had to cancel. Never got a policy as promised. Just received notification via email after filing my claim that they weren't going to reimburse me because my reason wasn't listed on my policy. Since I never got said policy I am not sure what they mean. It really appears that I should be able to cancel for any reason (CFAR). I called the claims number earlier today and had to leave a message for Maria. If there was a (0) star option you earned it. James Trimble
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello James. I'm sorry our plans did not meet your expectation. As stated in our policy documents made available to you prior to purchase, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Your Skybooker plan does not offer coverage for change in plans as it is not a CFAR policy. We cannot stress enough how important it is that our customers review their Description of Coverage, which is available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance.
Terrible - and smug. So cruise was canceled well over a year ago. I got a voucher from Viking to rebook as I requested. I asked Generali if I could also get a travel insurance voucher as I never made a claim against the policy. It took them over a year to respond despite calls and emails. " Yes you can get a rebook voucher but it will be an additional $200 on a $500 policy. " This is even though the cost of the trip never changed. They never did give me an adequate explanation as to why I had a higher premium. "Trip Cancellation Benefit has extended for longer time in the future until your new travel dates" was their response. Huh? Well maybe the State Attorney General can get a... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We’re sorry to hear your cruise was delayed and that you had trouble reaching our office. With the return to travel, we are experiencing high inquiry volumes. Please rest assured we design our insurance prices to cover your trip as accurately as possible. While planning a trip well in advance is preferred, the time between booking and the time you actually travel can introduce more variables causing you to have to cancel. Weather, which often has an impact on travel plans , is another factor that can require us to adjust your rates seasonally to account for higher or lower risks. As such, pricing is adjusted to account for the likelihood of cancellation.
In regard to the purchase of medical only, Generali doesn't offer a medical only plan so unfortunately we cannot accommodate that change.
To mitigate these issues, you can redeem your voucher for insurance closer to your departure date. We will have a customer service team member reach out to you to discuss that option.
Our Partner
- “Cancel For Any Reason” (CFAR) availability
- Includes trip cancellation, baggage delay/loss, and flight delays
- Emergency medical expenses coverage are included in the coverage
- Up to $250,000 in medical coverage and $1 million in evacuation
