Generali Global Assistance Travel Insurance Review
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105 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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105 Customer Comments & Reviews
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This is the most unethical insurance company who is crossing the boundary of BAD FAITH. They lied about sending the medical record request to my healthcare facility in order to proceed the claim. I checked medical records for multiple days and no show that Generali Travel Insurance sent any medical record request. When I made an inquiry with the claim processor and demanded a mail receipt that he sent the medical record request, he said he couldn't do it. This demonstrates the dishonesty and motive of undue delay claim processing to test claimant's patience as way to discourage claimant to continue. Meanwhile they have very sufficient physician statement and note to proceed with the... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take reviewing and responding to claims very seriously and want customers to understand the coverage details of our plans. The claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days and supporting documentation is typically required in order for the policy to provide coverage.
A dedicated claims team member is investigating your case further and will be in touch with you. If you have any further questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
Website has very clear explanation of benefits, options and cost. Able to easily and quickly reach a sales rep who answered all my questions.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
That's great to hear! Thanks for your feedback and purchase!
Site was easy to navigate and the policy seems transparent and written well.
M
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
That's great to hear Debbie. Thanks for your feedback and purchase!
I didn't want to call anyone, just wanted to book online. However, your site is NOT intuitive, and the way to actually book a plan is buried at the bottom of the page. You should have a CLEAR button at the TOP of the page saying ""PURCHASE PLAN HERE"
Ended up having to call.... which was a waste of both my time and your money (to pay for staff) Person I spoke with was very helpful and patient.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Diane. We're sorry you weren't able to purchase clearly. We actually manage generalitravelinsurance.com which has an easy to use quote function at the top of the page which says "Get a Quote." You have to get a quote to purchase travel insurance as the price is based on the parameters of your trip. Based on your feedback we will look for other ways to make this more clear in the future.
Web site made it quick and easy to get travel insurance
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
That's great to hear mikestanley! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!
Customer service rep was rude. Their website says Covid at home tests are accepted, but she said they are not, without any apology.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello. We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your policy based on the information provided. As you mentioned our website does state some Covid testing guidelines: “To qualify for COVID-19 sickness coverage, your at-home test must meet certain requirements: - The test must be a viral test and have Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA). You can view a list of approved nucleic acid amplification tests (NAAT) and a list of approved antigen tests. -The testing must include a telehealth video call during which someone authorized by the manufacturer supervises the testing procedure in real time. - The telehealth provider must issue a report confirming the patient’s identity, the name of the laboratory or healthcare entity, the type of test and the specimen collection date.” Please reach out to us at marketing_ecommerce@generalitravelinsurance.com as we'd like to be able to review your claim. We hope to hear from you soon.
I have been unable to start a claim. The online form didn't work. I tried repeatedly. The most recent time it said my contract number and email was NOT in the system. I have been trying for days to get assistance. If I were out of the country with an emergency, I can't imagine what I'd do. I tried ALL numbers. The service is non existent. I plan to review on various sites such as Trip Advisor and Rick Steves to warn people off. I am also contacting my trip organizer to have her remove you from recommended trip insurance.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for your feedback. We're sorry to hear about your negative experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise that a dedicated customer service team member was able to contact you and confirm that you no longer need our assistance. If you have any further questions, please reach out to us (800) 541-3522 or via email at claims@generalitravelinsurance.com
Website does not working, at least from overseas. I cannot submit my claim online.
M
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hi Qhg. Here is the active link to begin a claim online, https://www.generalitravelinsurance.com/claimforms. If you need any assistance, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com
I found it very easy to compare and purchase coverage. Generali was recommended by a travel agent with extensive experience of travel insurance coverages.
M
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
That's great to hear Linda. Thanks for your feedback and purchase!
My purchase of my plan was excellent, until I received my plan and it eliminated the last cancellation feature of the plan. This was a surprise to me, as it was not stated in the site as I made my selections. I called and talked to an associate and was advised this was due to my acquiring my plan after the period of initial deposit. My trip took time to plan and evolve, so I did not realize this requirement existed. I do not expect to cancel my plan for no reason, as that feature appears to address, but I think that point should be better explained on the web site during ordering. During ordering I did call and chat with a representative from Generali, while on the site. That... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Mr. Greaves. We’re sorry our website did not meet your expectations. Like other travel insurance sites, we do not offer Cancel for Any Reason coverage beyond 24-hours of the initial deposit date. Within the /choose-a-plan page we ask for the Initial Deposit Date so that we can ensure that it is not able to be added if you are not within the applicable window. We also have a large red warning box that states “To add cancel for any reason to this product, your policy purchase date (today) must be prior to or within 24 hours of initial deposit date.” We will continue to monitor user feedback and adjust our warning if others have trouble with it. Thanks for sharing your experience.
Our Partner
- “Cancel For Any Reason” (CFAR) availability
- Includes trip cancellation, baggage delay/loss, and flight delays
- Emergency medical expenses coverage are included in the coverage
- Up to $250,000 in medical coverage and $1 million in evacuation
