Compare Allianz Global Assistance vs. Travel Guard Insurance Travel Insurance

In March 2015, my 96 yr old dad ended up in the hospital the day before my trip to the Holy Land, so I obviously canceled on the last day. Travel Guard was awesome so I used them for two trips after that!

I had to cancel a trip for medical issues and after sending the appropriate paperwork they promptly paid.

On the middle of a transatlantic cruise in the middle of the Atlantic Ocean, my wife suddenly became ill. It’s a worst case scenario, 1000s of miles from the nearest port and only option is a clinic on the ship. She was rushed to the ships doctor and they took vitals and did lab tests. In the meantime, I used the ship-to-shore radio to call AIG very early in the morning. The first person took my information and placed me on hold to speak to a specialist. Because it costs $5 a minute, I hung up after a couple of minutes. I figured it would be better to contact them later when it wasn’t insanely expensive to call. AIG reached out to me immediately with multiple emails offering their assistance with medical monitoring, research, medical referrals, and travel. In addition, all the claims forms were mailed and waiting for us when we arrived. AIG provided a link informing me the status of the claim. They give me the direct telephone number of the person handling the claim. After a couple of weeks, I called this person asking if she needed more information to process the claim. Five minutes later, she call me and said she was approving my entire claim. You hope you don’t need it but this is absolutely the best travel insurance. You are dealing with professionals that are focused on dealing with your medical emergency and not denying your claim.

We bought travel insurance prior to a 6 week trip to Indonesia. We are Sr citizens (age 71 and 68). During our time in Bali my husband had to go to the hospital. We filed our claim upon return 5/24. We received our reimbusement within 2 weeks for our medical expenses. I am so grateful we decided to buy travel insurance and I definitely would recommend Alliance.