Generali Global Assistance Travel Insurance Review
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105 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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105 Customer Comments & Reviews
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I have tried multiple times to log into my account information. However, after signing in the page goes to the home page and asks me to sign in again. After signing in AGAIN AND AGAIN only the home page comes up with nothing showing for account.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Larry. We appreciate the feedback and apologize for any inconvenience. We will look into this, and one of our dedicated customer service members will be in touch with you to offer further assistance.
This was my first experience with Generali. I am extremely pleased with my contact person's explanations and patience. I will not hesitate to use them again.
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Admin Box of Generali Global Assistance Travel Insurance
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Admin Box of Generali Global Assistance Travel Insurance
That's great to hear, Sharalyn. Thanks for your feedback. We will share it with our Customer Service team.
This was my first experience with Generali. I am extremely pleased with my contact person's explanations and patience. I will not hesitate to use them again.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
That's great to hear, Sharalyn. Thanks for your feedback. We will share it with our Customer Service team.
Resource Insurance was great to work with and the online link was ver easy to use.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
That's great to hear. We appreciate your feedback and your purchase!
Been waiting three months for a reimbursement on my claim, I keep being asked for the same documents, over and over again. I call, no response, I’m an administrator I’m good at putting together everything that is required. Terrible at responding, terrible at communicating. Don’t do it! I bought through DiversAlertNetwork. Won’t do it again.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Christine. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
I purchased coverage from Generali for a trip this past September 1,2022. The coverage was to cover the entire trip including air travel and cruise. Due to mechanical problems (which I have proved ) the flight turned around mid-flight. There was difficulty rebooking the flight which resulted in missing 2 days of the cruise. On top of that our luggage never arrived until we were home for a week. This necessitated the purchase of various items like toothpaste, toothbrushes, underwear, and some clothing. I have repeatedly sent copies of all receipts and documents to Generali and 5 MONTHS LATER have received nothing!!!! If anyone uses this company for insurance beware!!! Have you ever... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for your feedback Susan. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
We have an existing policy for an upcoming trip, and I need to modify the policy. I thought CHAT would be easiest, it is posted on Generali's website as 24/7 -- nope, no response to my posted question after 30 minutes. So, I called the 800 number listed on our policy confirmation, which only cycles me into a "virtual agent" OK, the virtual agent sent me a link to another website to modify the policy. I changed the trip cost there, and within 30 minutes, received an email with the policy detail, showing the original trip cost, and nothing about any change. Not very happy right now with the inability to make a change to this policy, either with a live agent or through any other means.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Joy. We are sorry for your negative experience and not meeting your expectations with our policy modification process. Unfortunately, we could not locate a policy with the information that you provided. Please reach out to us at (800) 541-3522 or via email at marketing_ecommerce@generalitravelinsurance.com as we'd like to be able to review your policy modification with you. We hope to hear from you soon.
Everything looks good! I am pleased with the policy and the service.
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Admin Box of Generali Global Assistance Travel Insurance
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Admin Box of Generali Global Assistance Travel Insurance
Thanks for choosing Generali Dale! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
I just purchased our second policy from Generali. Have read good things about company, and certainly the buying process was easy and the price awesome. It's impossible at this point to give a true rating, because so much depends on the 24 hour assistance line and any potential future claims. We certainly don't expect to need anything down the road, but what I have found historically is that companies are far better at sales and promises on the front end than their back-end customer service. A lot of the reviews bear that out. But only time will tell, and so far so good!...... I have given a 4 because in this day and age, the buying process for most companies is easy and not unusual.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Mike. Thank you for your feedback and your purchase. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call at 800-874-2442.
I have purchased travel insurance a number on times in the past, but I have never have filed a claim in the past but probably should have on one or occassions in the past. Since I had not traveled because of covid the last 2 years I went online to see what travel insurance was the best rated vs just using the company I had used in the past. Generali was the comany recomended when I put in my info, and had several plans avaiable. I selected them and purchased 2 policies, one for my wife and one for my self since we were leaving to gether, but she would be returning 2 weeks later. We were going to meet our daughter's family in Uzbekistan where thy live and work. They were meeting us there,... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Vernice & Sarah. Thank you for your reaching out. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
Our Partner
- “Cancel For Any Reason” (CFAR) availability
- Includes trip cancellation, baggage delay/loss, and flight delays
- Emergency medical expenses coverage are included in the coverage
- Up to $250,000 in medical coverage and $1 million in evacuation
