Bay Alarm Medical Alert Review

Rating: 9.4 / 10 (Excellent)
879 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?


Contract & Price

Overall Rating: 9.4 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 9.1 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit


Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract & Price - 9.5 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded

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879 Customer Comments & Reviews

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Joan B
New Port Richey, Florida
This Bay Alarm system gives me peace of mind, knowing that I have someone to call if I ever am in need of help. My children live miles away in another state and they bought this for me, so I won't feel alone in an emergency. The operators are very friendly and caring. I even hit the button by accident and they called promptly to see if I needed help. They were very pleasant when I told them it was an accident , but I know that they will be there in minutes if I really did need them. I am 81 yrs old and feel safer living alone with the Bay Alarm handy. Joan Bold

Cathy D
Saint Augustine, Florida
Fortunately I have not had an incident in which I would call Bay Alarm but just knowing that I can reach someone if needed, has given me a sense of security. In trying to open a jar I accidentally called Bay Alarm. I immediately was called by Bay to see if I needed some help. No, of course, was the answer but it was good to know that someone was at the other end of phone if I needed assistance.

Woodland, California
I'm lucky that I haven't needed to use the alarm,so far!

Judy W
McMinnville, Oregon
When I was shopping for an alert system company for my mother-in-law, I appreciated how Bay Alarm Medical provided me information to make an informed decision, but did not use high-pressure sales tactics. Some of the other companies wanted a commitment before hanging up the phone, and kept contacting me when I wasn't ready to decide yet--I hate feeling like a fish on the line that they want to reel in! Bay Alarm Medical followed up with me when I asked them to get back to me in a week, as well as answered other questions that came up along the way. Definitely would recommend them to others. -J Wells, Oregon

Dwight C
Columbia, Missouri
I slipped in the shower and they asked if I needed help. I was fine, but it could have been a bad situation.

Linda S
Pasadena, Maryland
I feel so secure and safe with my Bay Alarm Medical system. When my husband was experiencing what we thought were strokes and was in and out of the hospital, my 90 year old father was worried about me at home alone and my safety. So I promised him I would get a alert system. When I researched all the systems out there, I found that Bay Alarm was the best option. I purchased it and it came promptly. It was easy to set up and I got the necklace alarm for myself and the wrist alarm for my husband for when he was home. I also got the lockbox to store keys in when first responders arrive so. using the code provided to them, they can use keys to enter the house without breaking down the... Read More

Martha B
Findlay, Ohio
I am so happy and relieved that after my son in law and son did research for medical alert systems Bay Alarm was chosen as the best.I can't wait to mine .The salesperson was so helpful and explained everything so well.i will recommend this to all my friends.

Betty R
Burlington, Kentucky
Whenever I've needed assistance they have been right there. I really appreciate that!!!

Donna B
Elkin, North Carolina
Peace and comfort knowing that help is always available if needed.

Victoria D
Evansville, Indiana
I was pleased with the ease of set up and the professionalism of the call center operators. This Medical Alert system gives us and our Mom peace of mind.

Top Rated
Our Partner
9.4 / 10
  • Limited Time! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • A+ Rating with BBB, Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers