Bay Alarm Medical Alert Review

Rating: 9.4 / 10 (Excellent)
879 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?


Contract & Price

Overall Rating: 9.4 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 9.1 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit


Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract & Price - 9.5 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded

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879 Customer Comments & Reviews

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Joseph W
Walnut Creek, California
Excellent!!!!!!!!!!!!!! I wish somebody would call me about the rest of their services.

Richmond, Virginia
We got Bay Alarm for my mother-in-law. She feels so much more at peace living alone and confident that the Bay alarm system will always help her when needed. She has accidently pushed the button and they have been very professional and kind to her even though it was a mistake. We are very pleased with the service and feel the price is very reasonable. Thanh you. Donna and Larry Laughlin

Redford, Michigan
Easy to order online; arrived quickly, as promised; easy for my father to set up and use; included "fall detection."

Angela D
Manassas, Virginia
I bought this because my mawmaw is states away and lives be herself. It has helped when she has fallen and could not get help. I would defently get it if you are thinking about it.

Freehold, New Jersey
I have just recently submitted a review

judith h
Ocala, Florida
not working right! this is the third one they are sending me .each time they say low battery.if can,t help will have to cancel.whaths going on.

New York, New York
Be forewarned!!! Before ordering this equipment, I called Bay Alarm to ask what kind of equipment I needed in my home for the equipment to work. They assured me that as long as TimeWarner was my phone provider there was nothing else I would need. TW is my phone provider so I ordered the equipment. When it arrived, the 1st thing I saw on the instructions, "is not compatible with a splitter". My phone only operates on a splitter, so I immediately called Bay Alarm. They promptly & unapologetically acknowledged, they "never tell customers the equipment doesn't work with a splitter because it's not important." However, it was important enough to put on the instructions inside the box. I would... Read More

Tony E
Chicago, Illinois
Great system

Mark O
Dayton, Ohio
Do not use bay alarm. Their customer service is horrible and their device is not reliable for their medical alert system. We purchased a subscription for my father, who lives alone, a couple of years ago after he had a fall in his home. Several weeks ago my father passed out and hit his head and hurt his shoulder. He was unable to get up and repeatedly tried to activate neck lanyard. The device never worked. Luckily my brother-in-law found him after several hours. After calling 911 he also tried to activate the neck lanyard and it did not activate. Only after pressing the button on the unit did it activate. Several days later, as my father was hospitalized, I tried to activate... Read More

Top Rated
Our Partner
9.4 / 10
  • Limited Time! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • A+ Rating with BBB, Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers