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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Gary
6/23/2016
Bay Alarm is very good. The only thing I do not like about it is that you cannot test your system out on a monthly basis. So I will know it's working is when there is an emergency and I call for help.


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Thomas M
6/23/2016
I have an elderly mother who fell twice. Breaking her hip once and her femur once. The second time she was alone and could not get a phone. I live 200 miles away. knowing that she now has Bay Alarm medical alert gives me so much more comfort. I still call daily but know that if she doesn't answer she will have help notified immediately. Thank you for easing the burden of caring for our elderly parents.


D
Diane R
6/23/2016
We ordered the Bay Alarm service for my mother-in-law in NY and we were happy with the service. When Bay Alarm came out with the "fall pendant" we upgraded her service with the fall pendant and, again, were pleased. We then ordered Bay Alarm for my parents in Massachusetts. We ordered the service with two fall pendants. Shortly after we got the service, the fall pendants were "recalled" and new fall pendants were provided. We "synced" the new fall pendants to the base and kept receiving automated calls from Bay Alarm saying that they were not receiving signals. (Mind you, that both my mother-in-law and my parent are elderly so any amount of readjusting, syncing, testing,... Read More


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Donna L
6/23/2016
We purchased Bay Alarm in January for my mother-in-law when my father-in-law was admitted to a nursing home for Alzheimer's. It was the first time that she would be left in her home while we work during the day and especially at night. She had fallen a few times and luckily we were around to find her and help her up. She couldn't even get herself over to a phone to call. So we knew we had to get her something where she would feel comfortable and we would know she could call for assistance if needed. It has been a great peace of mind for all of us and worth every penny! I did quite a bit of research and found Bay Alarm to be the best service for what we needed at an affordable price... Read More


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Maureen W
6/23/2016
This very affordable alarm system does everything as promised. I obtained it for my 92 year old aunt when her husband had to go into a nursing home. Set up was so easy! The operator was very courteous during the test call after set-up. After a month or so my aunt had a fall where she was wedged between her bed and the wall. She couldn't get up. She pushed the button on her necklace and the response team came promptly and assisted her. The lock box recommended was in place so they could easily enter her home without damaging the door. The paramedics checked her health history from the "vial of life" which was attached to the refrigerator. Calls alerting family were made. I couldn't be... Read More


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Raymond R
6/23/2016
My father is 91 and very active but we still worry about him falling or having some other problem while no one is home. Bay Alarm Medical has literally given us peace of mind by making us feel sure that he can get the help he may need in case of emergency. THANK YOU!


N
norma m
6/23/2016
We have had Bay Medical for years.....what a comfort to know my husband can get help is needed, when I travel to Chicago to see my family! He has needed it several times while I was up north, so I feel Bay Medical is worth it's weight in gold!


J
John K
6/23/2016
Very pleased with the service. Thank you


Brian A
6/23/2016
My mom has been using the Bay Alarm system for about a year now and she loves it. It is fast and efficient she hit the button by mistake a few times and the response time was almost immediately. Overall for the price and the security of my loved one it is more than worth the cost.


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Richard L
6/23/2016
I have been with Bay Medical for one and one half years. I switched from another well know national service that had given me probloem after problem and I couldn't cancel the account as I had to sign a five year contract. Since I have been with Bay Medical I have not had a single problem, the system was very easy to set up and I am saving a considerable sum of money. Bay Medical meets all the criteria of an excelent run company operating trouble free



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